•Investigate, evaluate, negotiate and settle claims for an assigned area•Work through an organized daily schedule, managing both phone calls and task driven queues•Apply knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage, liability, & damages•Utilize strong verbal communication skills while resolving various conflicts and maintaining respect and professionalism•Foster meaningful relationships with our customers through claims handling processes•Communicates and collaborates with team members and business partners to better serve our customers

Provide high-quality, personalized customer service experiences for all State Farm Call Center customers. Communicate with RawNew customers to advise in the sale of Fire Insurance, Auto Insurance, and other insurance-related products. Find and provideanswers to insurance related questions. Manage multiple computer applications, maintain quality records, and contribute to aneffective collaborative team environment.● Recognized for excellence in communication and service, employing empathy, professionalism, and approved scripts in oraland written correspondence● Worked with ACQ-U Initiative to pass on best practices and strategies for Acquisition Associates● Tracked team Key Primary Indicators (KPI) to evaluate performance and advise on team/department strategy

Provide high-quality, personalized customer service experiences for all State Farm Call Center customers. Communicate with RawNew customers to advise in the sale of Fire Insurance, Auto Insurance, and other insurance-related products. Find and provideanswers to insurance related questions. Manage multiple computer applications, maintain quality records, and contribute to aneffective collaborative team environment.● Recognized for excellence in communication and service, employing empathy, professionalism, and approved scripts in oraland written correspondence● Worked with ACQ-U Initiative to pass on best practices and strategies for Acquisition Associates● Tracked team Key Primary Indicators (KPI) to evaluate performance and advise on team/department strategy● Vice President of Public Relations for Talking 24/7 State Farm ToastMasters

Establish and maintain the business entity known as Kosmos Post, LLC.● Create employee job descriptions, vacancy announcements, and hiring packages to further business efficiency● Facilitate full-cycle recruitment efforts to fill vacancies via professional networks, colleges, industry events, and job boards(LinkedIn, UpWork, Glassdoor, Facebook, PeoplePerHour, etc.)● Successfully hire and onboard all Associate Video Editors, setting workload expectations, communicating processes, trackingbillable hours, and reinforcing company culture● Evaluate and optimize business strategy through all stages of growth

Provided leadership and change management to the Washington South district during an aggressive company restructuring. Effectively facilitated the district’s award winning fiscal profitability by driving a high performance culture. Achieved a store closing and employee turnover rate of 0%, while company store-closures by district averaged from 20-50% nationwide. Awarded division wide leader in Power Rankings in all of Northern Virginia, Washington, D.C, Maryland, and Delaware, based on stores’ Key Primary Indicators (KPI), Same Store Margin Growth (SSMG), Year Over Year Percent to Budget, and Accessory Balance of Share (BOS).• Implemented ongoing training and development programs that leveraged continuous learning strategies, measurement and analytics to improve on-boarding, retention and performance of store managers• Coached sales managers via one-on-one meetings, group trainings and distance learning• Led weekly, monthly and quarterly group trainings, integrating PowerPoint development and delivery, coursework, role play, drill practices, score boarding, top performer delegation and awards presentation• Communicated short and long-term sales and marketing programs, including business processes, social media, local-store market and in-store merchandising strategies, to facilitate year-over-year store margin growth• Assessed and conveyed recommendations to senior leadership regarding employee, store and area performance • Assisted in direct recruiting, interviewing and hiring of new employees• Built electronic resources to meet business needs, including online sales tracking and employee scheduling systems• Developed relationships with vendor partners and designated strategy for collaboration between region sales representatives and store managers

Cultivated a district of top-notch performers and influenced positive workforce morale during the Mattress Firm – Sleepy’s Merger. Constantly communicated with team members and senior leadership to provide ongoing team building, coaching and support in a constantly evolving marketplace. • Successfully trained new and veteran sales managers in advanced sales and negotiation techniques, company standards, and communication, leadership and people skills• Managed daily district communications regarding budget expectations, sales updates and strategic best practices• Guided trainees through the eight week Owner-Operator Mentality Development Program• Led instruction of the Mattress Firm Buying Process, utilizing “Watch, Do, Teach” reverse classroom methodology• Redesigned the Employee Scheduling System to effectively maintain daily and monthly scheduling integrity• Created and maintained effective digital marketing materials for social media, Yelp, Google+ and Facebook• Catered to the unique needs of guests throughout their buying process, offering exceptional customer service, active listening, expert product knowledge, tailored pitches and customized in-store experiences

Rapidly advanced through the ranks from Manager in Training to Manager on Duty, Assistant Store Manager, Store Manager and Brand Ambassador by proving excellent customer service and sales tenacity. Achieved a successful transition of over 100 Sleepy’s branded stores to Mattress Firm branded stores throughout the Chicagoland area. • Conducted field visits that strengthened employee confidence and engagement by acknowledging employees’ fear, uncertainty and doubt, and then selling the Mattress Firm vision and culture• Trained newly acquired employees in company strategy, owner-operator mentality, technology, order fulfillment, teamwork and personal development• Catered to the unique needs and preferences of guests to customize their buying experience and close each sale• Handled customer financial data and company information with precision and confidentiality• Advanced digital marketing initiatives and drove store profitability by prompting guests to post Yelp and Google reviews regarding their in-store experience• Administered content management system to document inventory, schedule deliveries, coordinate truck reservations, and handle additional logistics to ensure company efficacy and buyer satisfaction• Contributed to managing daily phone meetings with area managers and district staff• Performed company research and competitive shops of market competitors

• Led a diverse team of kitchen staffers in a fast paced kitchen environment to provide organized, friendly and enjoyable make-ahead-meal experiences for guests• Contributed to operational efficiency by evaluating store assets, projecting demand, and preparing stock

• Ensured the safety and security of patients and their families in transit to medical facilities• Exercised advanced communication skills during patient interaction and documentation

• Assured relevancy of the Best Buy brand in a competitive electronics marketplace by spearheading new initiatives, leading sales teams, and keeping at the cusp of marketplace, sales, and product advancements• Created the store’s gaming department as a prototype in support of Best Buy’s corporate strategic plan to prioritize gaming sales in light of the emerging gaming enthusiast market• Analyzed and presented policy recommendations to senior management to deliver measurable improvements to performance management and asset protection