Erik Härriger Email & Phone Number

Santa Fe, New Mexico, United States

Albuquerque, New Mexico, United States

▪ Responsible for querying, cleaning, visualizing and analyzing data critical to the department, city, and public provided through regular and ad hoc reporting. ▪ Use principles of data science and social science to support police reform efforts and effect compliance with the court approved settlement agreement (CASA) between the city of Albuquerque and the US Department of Justice. ▪ Specialized with department use of force and police misconduct data, in addition to special tactical deployment, crisis intervention, recruitment and training, officer support and other ad hoc analysis as needed.▪ Use data driven insights from complex statistical and econometric analysis and modeling as well as citing relevant evidence based research to improve department operations, officer performance and training.▪ Present aforementioned data driven insights to both technical and non-technical audiences including executive leadership and other stakeholders.▪ Typically use T-SQL (Microsoft SQL Server), R, Tableau, Excel and other office support software in the course of work.

Albuquerque, New Mexico, United States

▪ Worked as an engineering aid applying general mathematical calculation as well as data entry and analysis for customer solar energy system interconnections.▪ Functioned within the Customer Interconnection team in a capacity instrumental to maintaining regulated time frames for processing of applications and delivering a high level of service to all internal and external customers.▪ Assisted in the review, preparation, and maintenance of routine drawings, prints, and contracts, as well as gathered and synthesized complex and diverse information from engineering diagrams and site plans.

Albuquerque, New Mexico, United States

▪ In collaboration with the New Mexico Small Business Assistance (NMSBA) Program, developed a technology forecast and assessment, including market research, strategic analysis, and competitor profiles for client Dragonfire Technologies.

Albuquerque, New Mexico Area

▪ Assisted with and guided customers through billing, tech support, financial services, new product set up, international support, and other broad issues and inquiries in a call center environment.▪ Assisted in training new hires, reinforced best practices, and educated direct and indirect vendors on new products and services.▪ Maintained a “leading” performance defined as being within the top 90th percentile of all representatives throughout 2017 and 2018, based on a weighted average of performance metrics.▪ Completed 2017 and 2018 with aggregate post-contact customer satisfaction scores of 97% and 99% respectively on surveys measuring satisfaction with the resolution provided and willingness to work with that representative again.▪ Drove first call resolution and reduced operations costs by having less than 4% of customer contacts calling back within 3 days of contact in 2018.▪ Recognized and awarded top performer in customer service in April 2017.

Albuquerque, New Mexico Area

▪ Built and maintained professional and friendly working relationships with clientele and guided them with dedication through the months long process of wedding planning.▪ Coordinated scheduling of appointments and assigned, managed, and oversaw the workloads of professional stylists.▪ Compiled customer satisfaction survey data and reported results to management. ▪ Increased revenues per-appointment by doubling applications for in-store financing.▪ Prepared daily paperwork, greeted customers, operated a multi-line telephone, processed customer orders and arranged shipping.▪ Increased brand awareness at large promotional events.

Albuquerque, New Mexico Area

▪ Managed front-end operations while serving a diverse clientele.▪ Coordinated and relayed each daily schedule.▪ Oversaw Groupon campaign that increased bookings.▪ Tracked, recorded, and filed customer intake data.▪ Responsible for daily bookkeeping.▪ Received, responded, and attended to customer inquiries and complaintsvia telephone, email, and fax.

Master Of Business Administration - Mba, Operations Management And Supervision, 4.07/4.0

Bachelor'S Degree, Economics And Statistics, 3.15/4.0