Erik Hendin Email & Phone Number

New York, United States

Promoted to QA Director in 2021 to oversee a multi-year, $10M upgrade project, resulting in streamlined project management and improved efficiency. Ensure alignment with project scope and timelines through transparent processes and effective communication with stakeholders. Negotiate contract scope with the vendor in collaboration with the project sponsor and key stakeholders. Conduct rigorous financial reviews and invoice oversight, mitigate financial risks, ensure accurate project billing, and certify cost controls are maintained. Lead a team of four, including a QA Manager and three QA Analysts, fostering a collaborative and productive work environment. Issue frequent escalations of issues to vendors, improving response times and rectifying system inefficiencies. Present to senior staff, highlighting project requirements and resource needs, resulting in an approved resource augmentation plan and increased visibility at the management and executive level.Highlights of accomplishments in this role include:• Directed and oversaw Project Management and QA for the upgrade of the benefits system, managed project activities, milestones, and deliverables, and escalated any risks to scope and timelines.• Leveraged AWS knowledge to improve system resiliency and availability, resulting in 50% reduced system downtime and enhanced work efficiency.

Greater New York City Area

Managed testing and quality assurance across 20+ UAT testing teams & internal QA/IT teams for a benefits delivery system serving 170K+ union members, ensuring consistently high-quality service delivery. Managed incident management, issue escalations, testing, and product deployments, resulting in smoother production activities. Hands-on lead role in numerous special projects, from Security audits to Software Upgrades to Infrastructure testing initiatives. Oversaw testing procedures, maintained and drove internal standards, and documented processes.Highlights of accomplishments in this role include:• Managed QA testing process across 20+ business area QA teams to execute critical system testing, ensure the validity of test cases and maintain system quality.• Identified and leveraged automation opportunities, leading to reduced manual effort and time-saving in the creation of large volumes of data for training purposes.

New York, New York, United States

Promoted to QA Manager role to establish and lead a global Enterprise IT QA team, introducing an effective QA process that significantly cut down post-deployment bugs. Supervised a diverse team across New York, Hanoi, and Mumbai, overseeing QA processes, incident resolution, and test case design and execution. Led the implementation and usage of JIRA, Selenium, and other open-source solutions to enhance testing capabilities. Engaged closely with project management, development, systems engineering teams, and IT management, eliciting and documenting requirements, and fostering collaboration and project efficiency.Highlights of accomplishments in this role include:• Enabled 24/7 QA support by efficiently managing a global team and implementing robust processes, enhancing service quality.• Introduced an automated testing framework and sanity test scripts across multiple projects, reducing manual labor and increasing focus on addressing new issues.

Web/Interactive/Multimedia Development for numerous companies full-time and freelance from 1999-2006 (Deutsche Bank, McGraw-Hill, Draft Digital, About.com, The FeedRoom, Panasonic, Diageo, Suicide Prevention International)