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Entrepreneurship. Technology. Troubleshooting. Building what's next. Fixing the rest. Always looking for problems to solve and people to help. Particularly interested in backend, frontend or full-stack software development.Since the BBS era of the 80's I've had computing technology in my blood. I started the 2000's helping to run a massive (at the time) 250+ attendee monthly "LAN party" while setting up Linux web/domain servers and building PHP/MySQL web apps for small business clients. In '09 I moved on to work in retail computer repair before leaving the tech world to focus on building a photography business.This full-time photo business focused on documenting hundreds of local and touring bands for local papers and national/international magazines with a secondary focus on commercial event and ad photography. Clients have included publications from City Pages to NME, recording artists, record labels, venues, museums, festivals and ad agencies building work for clients like PepsiCo, Bushmills Whisky, and more. In mid-2014, with tech work occupying most of my time, I retired from the world of photography although I still do occasional work for old clients here and there.In 2013 I returned to the tech world full time. I joined Code42's support team and, eventually, their engineering/R&D team as a software engineer. Work at Code42 included evaluation, deployment and implementation of APM tooling, deep Java debugging, code fixes for emerging issues, regular code reviews from a reliability perspective, and generally being a nice guy to work with.In 2019 I joined CPA Global as a full-stack software engineer to build and maintain their long-running FoundationIP intellectual property management system. This primarily involved Java 8 and SQL development along with front end wrok using AngularJS, Angular, Bootstrap and other tech. A large portion of my work included building and maintaining integrations with other systems using various REST APIs, AWS SQS queues, and other technologies. During my time at CPA Global we worked on moving from self-run VMs to AWS as well.In my spare time I love to bike around the Twin Cities and build side-project apps to play with data exposed via APIs from my favorite social networks and online games.I'm always looking for new opportunities to grow as a software engineer and technologist. In particular, I'm looking for opportunities to use my broad experience to improve ongoing development and maintenance of forward-looking SaaS projects.
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Software EngineerCpa Global Jan 2019 - Aug 2021St Helier, JeBuilding and improving CPA Global’s FoundationIP SaaS intellectual property management platform.Project and tech highlights:• Java 8 object-oriented development with a 20+ year old code base• Full-stack development with Angular/AngularJS and SQL• Analysis, modernization, and refactoring of legacy components and tools originally built in other ecosystems• Maven build system modernization and development• Conversion of complex Struts/JSP UIs to modern Spring MVC/Angular• Microservice development using Spring/Spring Boot, AWS SQS, RESTful APIs, etc• Docker-based dev environment mocking for external systems using open-source tools like Wiremock, Localstack, Jvmprofiler, etc• SSL certificate generation and handling for dev/QA environments• Development and performance improvements for a variety of SQL queries, stored procedures, functions and views for Microsoft SQL Server.• Thorough documentation of legacy systems encountered during dev workDeparted CPA Global in August 2021 as part of a reduction in force following their acquisition by Clarivate. -
Software Engineer, CaretakerSelf-Employed May 2018 - Jan 2019Los Angeles, UsAfter Leaving Code42 in May I've been busy with a variety of tasksSoftware Engineering:Ideating, prototyping, and developing apps for data collection, storage, and visualization via various web APIs using Oauth2 for authentication. Tech thus far has included Java 8/9/10, Spring/Spring Boot, Kotlin, Postgres, InfluxDB, Grafana, Swagger, Python, Flask, Swift, Android Studio, and more.Arduino Dev & Embedded Hacking:Developing sensor systems to feed data into a Postgres/InfluxDB data store for later visualization using MCUs like Ardunio Mega, ESP8266, and RTL8715 and tools like Arduino IDE, ESP LUA, DSLabs logic analyzers/oscilloscopes, PulseView, EAGLE PCB design software, OpenOCD, JTAGFinder, and more.Additionally, I've spent a lot of time analyzing inexpensive IoT devices ("smart plugs", LCD lightbulbs, etc) to understand their designs and, where possible, augment or build replacement software to fit my needs.Caretaking:My highest priority has been providing care for family. In particular my partner while she recovers from several years of successfully battling cancer. -
Associate Software EngineerCode42 Oct 2016 - May 2018Minneapolis, Mn, UsBuilding and improving the best endpoint file monitoring and backup solution on the planet as a member of Code42's Reliability Engineering group.Tasks:* Developing monitoring systems* Deploying and implementing APM solutions* Production troubleshooting and issue analysis/resolution* Production incident response process building and implementation* Documenting and sharing in-depth domain knowledge cross-functionally* Improving in-development and production Java, SQL, Javascript, bash and other code* Debugging Java app, JVM, Linux, Docker and AWS-related problems using heavy log parsing viagrep/sed/awk/regex/Python/etc, sequential thread dumps via Samurai, heap dump analysis via Eclipse MATPast roles/tasks:* Escalation support for endpoint client and server related issues* Building and tweaking process, practice and tools to adapt to ongoing change* Multi-source (SQL server, log data, API) data analysis to aid in decision making* Developing and maintaining scripts to enable advanced log acquisition and parsing* Analyzing Java source code for architectural understanding, training and debugging* SME on client/server and operating environment topics assisting engineering, QA and other teams -
Support EngineerCode42 Nov 2013 - Oct 2016Minneapolis, Mn, Us
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Freelance PhotographerSelf Employed Mar 2009 - Jul 2014Providing freelance editorial, event, and portrait photography services as well as column/review and copy writing for clients ranging from alt-weeklies - City Pages/Village Voice Media and Vita.mn - to prominent music magazines such as FADER and NME, to small business and corporate clients like First Avenue, PepsiCo and Bushmills.Member: American Society of Media Photographers, Nikon Professional Services
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Freelance TechnologistSelf Employed Mar 2009 - Nov 2013Offered 11+ years of experience in consumer and small business computer repair and web development to wide-ranging clients. Tasks and projects range from one-off site assessments and application tests to web development and design.Web work during this period primarily focused on server log analysis and analytics using bash scripting and various tools, design of web interfaces in Photoshop, 'slicing' those interfaces into CSS layouts for publishing, and development of a complex database backend for a web application.
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Secret WeaponGeek Squad Jul 2007 - Mar 2009UsProvided support to Field Agents all over the world, both direct, technical and indirect process support. Additionally, my unique experience, technical skills, working knowledge, and ideation capabilities were utilized in many unique and diverse projects across the Best Buy organization as a whole. I was laid off from this position in March 2009.Project Highlights:- Knowledge Management- Convergence Technology for Services- Online Communication- Events Planning- Consumer Application Testing and Time Studies- SKU Portfolio Development- Training Development -
Double AgentGeek Squad Oct 2005 - Jul 2007UsField support for end users ranging from retailer warranty fulfillment to individual training services and advanced software repair. Performed and consulted on basic secure networking to facility-wide, multi-site networking for small and medium sized business. In the organization as a whole tasks ranged from targeted issue resolution, development of local talent for future roles, development and dissemination of best practices, and other varied support tasks performed concurrently with the main responsibilities of repair, installation, and training work. Managed an individual P&L to maximize profitability and contribution to a much larger organization.I left this position to pursue the Secret Weapon position at the Best Buy corporate office in 2007.
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Counter Intelligence AgentGeek Squad Nov 2004 - Oct 2005UsRepaired desktop and laptop computers and provided accessible, extensive technology knowledge for over 180 retail employees and thousands of clients.
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Project TeamBest Buy Jul 2003 - Nov 2004Richfield, Minnesota, UsWorked toward the goal of building, maintaining, and relocating retail stores from a merchandising and display functionality perspective. Also participated in far-flung deployments of new, diverse projects that required electronic display system, merchandising, and space management work. Periodically led teams of 5-25 retail employees to accomplish these tasks within tight deadlines working long shifts, often during night hours. -
In-Store TechnicianBest Buy Oct 2003 - Jan 2004Richfield, Minnesota, UsRepaired desktop and laptop computers and provided accessible, extensive technology knowledge for over 180 retail employees and literally thousands of clients.
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Independant ConsultantSelf Employed Jun 1997 - Nov 2003Provided home networking, data backup, power protection, media management, and other technology to families in the Tampa area. Brought Linux server solutions to small businesses in the area to provide lower overhead and more secure server options.
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Technology Consultant, Event DeveloperWastelan Inc. Oct 2000 - Jun 2001Assisted in developing and deploying 250+ attendee "LAN party" events for the local computer enthusiast community. Provided assistance with partner relations. Performed consulting work for a local event venue ranging from IT support to infrastructure and website and Linux server maintenance.Left in June 2001 to pursue independent technology work.
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Frequently Asked Questions about Erik Hess
What is Erik Hess's role at the current company?
Erik Hess's current role is Software Engineer, Troubleshooter.
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What are some of Erik Hess's interests?
Erik Hess has interest in World Changing Technologies, Social Media, Photo Assisting, Live Music Photography, Flickr Photowalks, Current Events.
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Erik Hess has skills like Troubleshooting, Os X, Photography, Networking, Wordpress, Photoshop, Customer Service, Slack Emojis, Computer Hardware, Lightroom, Windows 7, Computer Repair.
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