Erik Liu Email & Phone Number

São Paulo, São Paulo, Brazil

Since 2008, B4B Ventures has been a media alternative for customer acquisition. A company that takes pride in gaining active users with its verticals over the years, becoming a reference in the Brazilian market.Frontend Developer – 04/2020 – currentIn my role as a Frontend Developer for B4B Ventures, my responsibilities are to:• Create the structure (HTML) and styling (CSS) of web pages to ensure proper presentation and layout;• Implement client-side interactivity and dynamic features using JavaScript;• Ensure that web sites work well on various devices and screen sizes by employing responsive design techniques;• Use version control systems, such as Git, to track changes and collaborate with other developers on a project;• Integrate frontend components with backend services and APIs to enable data exchange and application functionality;• Collaborate with backend developers to ensure seamless integration between the frontend and backend components of a web page.ACHIEVEMENTS• Successfully implemented an intuitive and visually appealing user interface, resulting in positive feedback from users and stakeholders;• Ensured seamless user experiences across various devices by effectively implementing responsive design principles;• Completed projects within or ahead of schedule, demonstrating efficiency and effective time management.

São Paulo, São Paulo, Brazil

Initially focused on Telecom campaigns and the B2B market, Vendedoor, as a pionner in Lead generation, played an arduous and important role in Evangelizing the CPL concept in Brazil, something that was already widespread in Europe, the USA and Asia.IT Support Officer In my role as a IT Support Officer for Vendedoor, my responsibilities were to:• Resolution of issues and requests reported via email, phone or in person;• Install and configure computer hardware, software, systems, networks, printers;• Repair equipment as and when necessary;• Replace the equipment as per IT policy expiration term;• Maintain configuration of all hardware devices;• Maintain user accounts and user lifecycle.ACHIEVEMENTS• Reduced costs of e-mail accounts from Skymail, migrating them to Office 365;• Reduced license costs with better management of user accounts in Office 365;• Reduced the costs of sites domains migrating them from GoDaddy to AWS (Amazon Web Services) and improved management.

São Paulo, São Paulo, Brazil

Serving the population 24 hours a day, from Sunday to Sunday, Hospital Dia Flávio Giannotti, in Ipiranga, is already considered a reference in care and in carrying out minor surgeries, having, since August of 2021, registered a growth of more than 50% on procedures.IT Support TechnicianIn my role as a IT Support Technician for Hospital Dia Flávio Giannotti, my responsibilities were to:• Provide technical support to end-users, resolving hardware and software issues;• Collaborate with team members to troubleshoot technical issues;• Monitor and maintain inventory levels of IT equipment and supplies.ACHIEVEMENTS• Reduced equipment out of order and malfunctioning;• Implement service reports in the surgery center conducting training sessions to educate end-users;

São Paulo, São Paulo, Brazil

Brasil Suporte Tecnico Em Informatica is a Brazilian company, with more than 8 years old, that operates in the Support, Infrastructure and IT Services sector.IT Help Desk SpecialistIn my role as a IT Help Desk Specialist for Brasil Suporte Tecnico Em Informatica, my responsibilities were to:• Provide first-level technical support and assistance to end-users via various channels, including phone, email, and in-person;• Respond to user inquiries, troubleshoot and resolve hardware and software issues;• Install, configure, and maintain computer systems, software applications, and operating systems;• Collaborate with vendors and service providers for equipment repairs or replacements.ACHIEVEMENTS• Improvement of network stability and speed between two buildings of an insurance school;• Improvement of inventory management of IT equipment in the school, discarding unused equipment properly and maintaining other devices

São Paulo, São Paulo, Brazil

The Instituto de Economia Agrícola (Agricultural Economics Institute), linked to the Agência Paulista de Tecnologia dos Agronegócios (APTA) is a major public scientific research institute on economics and statistics applied to agricultural and farming questions, established in São Paulo, Brazil.Technical Support Help DeskIn my role as a Technical Support Help Desk for Instituto de Economia Agrícola, my responsibilities were to:• Assist users in using Microsoft suite tools, troubleshooting issues, and providing guidance;• Identify and resolve technical issues;• Create and maintain detailed documentation for common frequently asked questions;• Install and configure computer hardware, software, systems, networks, printers, and scanners.ACHIEVEMENTS• Provided quality technical support, enhancing end-user satisfaction and enabling them to carry out their tasks more efficiently with fewer interruptions;• Contributed to effective data backup and recovery strategies, helping to safeguard against data loss and ensuring the continuity of operations in the event of failures.

Higher Technology Course, Systems Analysis And Development

Technician, Computer