Erik Huybrechts Email & Phone Number

Brussels, Be

Brussels Area, Belgium

Leading the European Customer Operations organization (80~100 people), covering Solution Delivery (MNS, UK, DACH, NL), Consulting, Registration / Utilization, Customer Support, Content, Netherlands Operations and Customer Success Management teams, across GHX Europe, driving and delivering on European business goals, revenue and strategy.

Brussels Area, Belgium

Leading the implementation teams and integration projects for healthcare suppliers across GHX Europe, ensuring timely completion of projects and alignment of staffing in line with business and customer needs.- Managed implementation resources/capacity against a centralized schedule (average of 130 inflight projects, representing 2M€ of revenue.)- Strategic project planning and quarterly steering meetings with Global Healthcare customers for Global Exchange EDI projects and business automation.- Member of CoreX Governance board for the new Global Exchange platform (CoreX) rollout, deciding on roadmap, changes, priority, business impact and related risks.Driving and promoting company Core Values in Europe

Brussels Area, Belgium

Responsible for setting business strategy, focusing on optimizing overall organization cost structure, creating more transparency and understanding of costs across multiple projects. - Managed a global sales pipeline representing 80M€, growing year on year through regional business development and large deal engagement, resulting in 19.4 M€ of global service management revenue.- Build up a full global engagement and solution design team, ensuring clear solution ownership and ability to drive sales engagements- Developed and implemented change management process for change requests, improving implementation changes and related costs.

Brussels Area, Belgium

Provided bid support on global service deals, presenting GPMO solution and related costs, bringing in 6.6M€ of new business- Achieved accurate cost calculations and long term savings, by developing and implementing cost models based on project activities and analysis of real cases.- Established a clear Sales engagement methodology at global level, which improved the business relationships with all the regions and provided a steady stream of new opportunities.

Boston, United States

Managed a team of Senior IT Consultants through day-to-day activities, maintaining and implementing software projects and internal systems. Provided production support for Custom Applications (GRP, MyCustomers, CAPS, Whiteboard & Siebel eBiz) ensuring customer satisfaction and minimal production downtime. Worked collaboratively with Sales Business to determine their needs and identify appropriate solutions, product bug fixes & application enhancements.Global Program Manager for Legacy Siebel eBiz application, handling production support issues, projects and application enhancements. Collaboration and engagement with Global IT for system maintenance.

San Francisco Bay Area, United States

Managed multiple large, global Oracle Applications projects from conception to successful completion. Developed project plans and deliverables, achieved milestones and handled project escalations to resolution. Provided clear & concise communication to key Business stakeholders, organized UAT and drove towards project Go Live. Managed indirect reports from global resource teams. Management responsibilities included performance evaluations, interviewing and reviewing work of project resources.I also carried the role of Business Solution Specialist, setting up and managing a Business Solution oriented group, within Applications IT, which existed of a Global team of Solution Specialists representing all Oracle Sales lines of businessGlobal Sales Solution lead for Siebel 8 Sales Implementation, driving overall solution for all Sales tracks (Opp Mgmt, Forecasting, R2L2O). Also led the review and consolidation of Custom Sales Applications.

Dublin, Ireland

Maximized license sales revenue for Oracle 9iAS through the implementation of effective sales and go-to-market strategies. Analyzed customer requirements and developed appropriate solutions based on Oracle 9i Application Server technology, future direction and third party complimentary products.

Dublin, Ireland

Managed a team of Solution Sales Consultants. Implemented business strategy, sales actions, and forecast plan and generated quarterly planning to support revenue targets. Coordinated team efforts across organizational boundaries. Motivated employees to improve individual and team performance.

Dublin, Ireland

Managed day-to-day activities of a technical team and coordinated team activities. Researched, evaluated and developed new technologies. Managed multiple technology projects (installations, demonstrations, …).

Dublin, Ireland

Engaged in direct customer selling, to increase revenue and product awareness of new technologies. Proposed technical solutions based on customer requirements.

Dublin, Ireland

Provided technical support for BENEMEA sales teams. Organized customer conference calls, delivery of web seminars and 1-to-1 product demonstrations. Delivered product training to new hires.

Antwerpen, Belgium

Customer visits, designed technical solutions, product presentations and demonstrations. Hand over to Operations Department and participated in first phase of project implementation. Developed and maintained contact with key suppliers.