Lead and direct technology operations for a financial institution with over $50 billion in assets, including cloud and infrastructure services, core banking services, networking and datacenter operations, and item processing. The teams include over 100 exceptional directors, managers, engineers, analysts, and agile practitioners. We leverage agile and devops principles to transform technology into tangible business value. We embrace cloud capabilities to creatively solve banking challenges via self service, automation, and scalable solutions.

Leading and supporting the Cloud Enablement, Cloud Operations, and Systems Engineering Teams at The World's Greatest Bank!• Sponsoring an Azure Cloud Center of Excellence (known as our Hybrid Cloud Innovation and Optimization Program) to design, architect, secure, and release new Azure services in support of business goals and objectives.• Leading the design, architecture, implementation, and management of our public and private cloud infrastructure and services, including Microsoft Azure, Nutanix, VMware, and Rubrik.• Forecasting public cloud (Microsoft Azure) spending for the bank's public cloud infrastructure and optimizing overall Azure costs.• Building and organizing our core infrastructure teams (5 direct reports and ~20 indirect reports) for designing, architecting, supporting, and improving the bank's hybrid cloud infrastructure (Azure + On-Prem VMware).• Managing and stewarding an annual departmental budget of $14 million.• Serving as product sponsor for large organizational initiatives such as a multi-year datacenter modernization project with budget in excess of $5 million (completed the project early and under budget).

At 24hourtek, I led a remote team of technical consultants in recommending, implementing, and delivering technology solutions/services for SMBs and startups in the San Francisco Bay area. Specific duties and responsibilities included:•Designing and executing techniques to enhance productivity and efficiency and reduce risks by building and utilizing operational KPIs and other performance measures.•Developing, implementing, and maintaining IT policies and procedures to ensure consistency and efficiency.•Working with C-level executives to design and roadmap IT strategies to leverage emerging technologies while ensuring alignment with operational goals and objectives.•Building a team of technical consultants who exemplify our company culture and provide world-class customer service and technical expertise to our clients.•Developing training and certification paths for technical team members to deliver business value as well as personal career development.•Overseeing the computing hardware and networking operations of multiple client sites.•Serving as an escalation point for all customer/client issues, including client relationships, technical solutions, and account management.

At Washington State University, I led the oversight, implementation, and maintenance of the wired and wireless networks, data centers, servers, and systems used on the Vancouver campus. Specific duties included:•Leading the design, deployment, and operations of the WSU Vancouver core IT infrastructure, including voice/data, virtualized computing environments, cloud services, and disaster recovery/business contingency planning.•Managing the Infrastructure Services team of full-time network technicians, system administrators, and student workers to provide world class technology support to our students, faculty, and staff. •Working closely with the Campus CIO, capital planning, and facilities operations to coordinate project efforts related to network infrastructure, systems, servers, and disaster recovery components.•Developing processes, procedures and best practices for providing reliable network and systems with appropriate bandwidth, capacity, and security to support the educational and research needs of the university.•Serving as an active member of the IT leadership team to provide department-wide leadership, shape the campus technology roadmap, and serve as a key strategic partner for the University.

While at Norsk Hydro (previously known as Sapa), I led a team of technical experts to support the IT needs for our west coast region, including over 1000 users in 11 locations across 5 states. I was heavily involved in several large-scale, global projects in all phases -- initiation, planning, execution, controlling, and closing. Specific examples of projects I participated in include migrating applications and databases to MS Azure, deploying Office 365 to North America, and overseeing the Portland datacenter upgrade.In addition to direct staff supervision and project management work, I operated as lead Business Systems Analyst for our Microsoft Dynamics AX implementation. In this role, I clearly defined solutions, linked them to measurable business outcomes, and encouraged communication within cross-functional teams. Additionally, I created functional design documents detailing project requirements for use by our off-shore development team and supported the system administration needs of our implementation, including creating SSRS reports, promoting code changes, and upgrading the application as necessary.I also served as a member of our North American IT Leadership Team, where I participated in and contributed to the planning, development, and implementation of our overall North American IT strategy, governance, policy, and roadmap.

While at the Oregon Judicial Department (OJD), I held several technical roles within the Enterprise Technology Services Division (ETSD). As part of a centralized, shared services IT department, I helped administer a complex, state-wide computing environment with 2000+ users and computers. I participated in and led several large state-wide projects, including the proof-of-concept for the state-wide Windows 7 rollout, as well as a project to raise the Active Directory domain and forest functional levels. Additionally, I developed, tested, and implemented group policies for a variety of tasks, including software deployments, OS settings, and drive mappings based on group membership. System and data security was also a large focus of mine at OJD. To that end, I used industry standards and best practices to harden servers against unauthorized access, while documenting and automating our established standards.Similarly, I specialized in OS imaging and deployment. I designed and implemented a MDT system to capture, maintain, and deploy OJD standard desktop images.Working for ETSD at OJD also introduced me to the field of business systems analysis. I sincerely enjoyed being able to analyze OJD enterprise technology requirements and recommend technical solutions for use in courthouses across the state of Oregon.

In this role, I managed a coordinated, multi-agency community program to treat addiction, improve lives, reduce crime, and promote a healthy and safe community. My duties included increasing public awareness regarding available services, identifying and procuring state and federal funding contracts, managing the biennial budget, and supervising treatment staff specialists and interns. Additionally, I served as the Program Database Administrator and as the part-time courthouse IT Technical Analyst.