Erik Johnston Email & Phone Number

Seattle, WA, US

Redmond, Washington, United States

• Provide content strategy and site development for Microsoft Start with the primary goal of increasing Daily Active Users (DAU), engagement and overall product quality across its 61 markets and on Bing, the Edge.
• Domain knowledge expert for sports editorial and structured-data experiences, collaborating with design and engineering teams to produce product specs and deliver UX writing and editing for new features.
• Customer Success… Show more Provide content strategy and site development for Microsoft Start with the primary goal of increasing Daily Active Users (DAU), engagement and overall product quality across its 61 markets.
• Customer Success Manager, providing detailed weekly reports of user feedback to leadership team.
• Oversight and improvements of triggering Bing query answers for high-traffic Moment in Time events.
• Troubleshoot, triage and prioritize bugs for semi-monthly engineering sprints.

Redmond, Washington, United States

• Led the automation of content production for major news, D&I, and moment-in-time events across Microsoft platforms; successfully reduced engineering hours by 80% with a deployment-free web experience.
• Conceived and implemented a backend solution to automatically serve high-quality content across markets and languages.
• Helped build and operationalize a whole page optimization system for Microsoft Start, wrote documentation for the UI, and created a self-service workflow for our… Show more
• Helped build and operationalize a whole page optimization system for Microsoft Start, wrote documentation for the UI, and created a self-service workflow for our partner teams.
• Liaised between engineering and PM teams as scrum master to deliver projects on time. Show less

Redmond, Washington, United States

• Managed over 200 algorithms that deliver content to Microsoft News surfaces.
• Drove customer usage data and DSAT analysis for Edge, Windows, and MSN.com by coalescing over 100,000 pieces of 'report an issue' user feedback each month.
• Trained teams across the organization on the process of creating new custom feeds via HI rule-based algorithms to supplement AI.

Redmond, Washington, United States

• Introduced new engaging web experiences within the Microsoft News ecosystem with little to no need for engineering support.
• Converted 300 editorially curated web pages on the United States and Canada sites to an automated AI-driven experience.
• Troubleshoot live site issues daily as CMS expert and production lead.
• Created user nurturing tutorials (videos and web pages) to support Microsoft Marketing teams to improve brand perception in response to user DSAT.

Redmond, Washington, United States

• Guided production services for display ad sponsorships and advertorials worldwide, generating $10M/year.
• Delivered monetization DRI solution that saved 40 hours of developer time each month.
• Established a solution to embed native ads to the MSN homepage, which generated more than $1M/month without engineering support.
• Audited, scripted and configured display ads for all Microsoft News pages in 51 markets.
• Implemented a comprehensive training program for a 6-member offshore… Show more
• Implemented a comprehensive training program for a 6-member offshore team on new production tools, resulting in a 70% increase in personal productivity. Show less

Redmond, Washington, United States

• Collaborated between the content and engineering teams, focusing on tools, testing, and training with the rollout of a new content management system at MSN.com.
• Established innovative solutions for improving user engagement and click-through rate to generate additional page views.
• Ramped up editorial and vertical engineering teams across the world on how the new system works, and the benefits.

Redmond, Washington, United States

• Content partner management for a multi-million-dollar online consumer health portal with more than 7 million unique users.
• Partnered with account managers and publishing partners to create innovative, custom content packages for CPG, Retail, Pharma and Financial Service advertisers.
• Developed innovative solutions to help consumers make decisions about their health.

Redmond, Washington, United States

Manual production of articles, galleries, and web pages for MSN.

Bellevue, Washington, United States

Seattle, Washington, United States

Redmond, Washington, United States

Edmonds, Washington, United States

Seattle, Washington, United States