Erik Sullivan Email & Phone Number

Arlington, Va, Us

Dublin 2, Ie

Responsible for leading financial and operational planning & management activities of a $10B+ business. Applies business analytics to identify strategic opportunities, manage business-critical operational activities and deliver tactical solutions to drive growth and profitability. Works and collaborates across geographic markets, industry-focused operating units and corporate functions.Primary responsibilities include: - planning, analyzing, forecasting and reporting financial performance and trends.- analyzing, optimizing and directing operational processes, costs and resources.- standing up new organization units and corporate functions.- conducting market, industry and investment analysis and translating into long-term growth agenda and plans.- incubating new business services.- evaluating merger & acquisition impacts.- analyzing and optimizing client portfolio diversification.Concurrently led all on-campus recruiting activities at high-profile universities in Washington DC Metro area.

Dublin 2, Ie

Responsible for (1) driving global business performance improvement by identifying & implementing advanced customer-focused business analytics and then (2) planning and managing the associated business operations efficiency & effectiveness initiatives (process, organization, technology). Areas of focus included: customer relationship management, finance operations, pricing optimization, cost management, sales operations efficiency.

Dublin 2, Ie

Worked directly with Fortune 100 clients in the Hospitality, Communications, Publishing and Transportation industries to improve their profitability by optimizing their sales and customer relationship capabilities thru the implementation and utilization of advanced data collection & business analytics solutions.Concurrently acted as:- CRM Practice Lead for Accenture's Washington DC Metro region where responsibilities included managing local CRM training, recruiting, retention and communications - Sales Operations, Pricing & Quality lead at a $100M+ Communications client account

Langley, Berkshire, Gb

- Directed large-scale, global product development and delivery programs for a recognized travel services industry leader. - Planned and managed the definition, development and global delivery of web-based and desktop products for the travel services market. - Managed vendors and 30+ person internal / offshore teams and an annual implementation budget of $20m. - Defined and implemented cross-organization project management and product delivery standards based on industry leading best practices.

Identified opportunities to enable small and mid-size companies in the retail industry and government market to increase their customer base and to improve productivity by applying technologies and improving business processes. Conducted customer penetration assessments, developed cost/benefit analyses, provided recommendations and developed detailed plans related to advancing business growth, customer relationship management improvements, products / services incubation, operations efficiency.

Dublin 2, Ie

eBusiness Architect responsible for helping Hospitality, Communications, Publishing and Transportation clients optimize their customer relationship management, financial management, and supply chain capabilities by leveraging best-of-breed and leading edge technologies and processes.

M.A., Economics

B.A., Business Economics & Marketng W/ Minor In English