As the Project Management Office Manager at Onsharp, I lead a dynamic team of skilled Project Managers while also overseeing individual projects. My primary focus is on defining, promoting, and implementing project management standards in alignment with the PMO strategy. My goal is to standardize processes and introduce efficiencies to enhance project execution.In this role, I am dedicated to ensuring the successful delivery of projects and upholding a standard of excellence. I prioritize meeting clients' expectations and achieving high levels of customer satisfaction. Additionally, I play a crucial role in setting and implementing standard PMO-related best practices, facilitating a seamless transition from sales to development.I am accountable for adhering to Onsharp's best practices, delivering against established standards, and ensuring that project scopes are maintained with effective change management controls. My commitment is to uphold the highest standards of project management and contribute to the overall success of Onsharp.

Technical Project Manager at Onsharp | Driving Excellence in ImplementationsAs a seasoned Technical Project Manager at Onsharp, I am dedicated to ensuring the seamless execution of client engagements and delivering innovative solutions. My role extends beyond traditional project management duties, as I actively contribute to business requirements gathering and assist in solution design.Key Responsibilities:End-to-End Project Management: Proficiently manage concurrent small to large-scale implementations, including upgrades, adhering to Onsharp's high standards.Client Engagement: Participate in final Sales meetings, review RFPs and sales documents, ensuring alignment with project objectives.Budget and Resource Management: Reconcile software proposals, re-estimate budgets, and review invoice drafts for accurate project financials.Strategic Planning: Plan and develop detailed project plans, scheduling tasks, deadlines, and milestones, while motivating implementation teams for optimum performance.Problem Resolution: Efficiently manage problem resolution, addressing scope-creep, changed requirements, missed deadlines, and other challenges.

Passionate about leveraging marketing technology to drive success! My time at ClickDimensions provided me the opportunity to lead impactful initiatives in implementing, analyzing, and optimizing marketing technology strategies. As a Customer Success Manager, I provided end-to-end project planning and leadership throughout the Marketing Technology life-cycle, ensuring our clients achieved unparalleled success.Key Responsibilities:Strategic Implementation: Drive successful implementation of marketing technology solutions, providing technical consulting for advanced marketing automation techniques to enhance efficiency and Increase human interactions.Stakeholder Communication: Serve as the primary point of contact between customer stakeholders and ClickDimensions support/consulting teams, fostering strong relationships for expansion and renewal opportunities.Book of Business Management: Manage a 200+ account book of business, focusing on renewal, business growth, and advocacy to maximize ROI and cultivate long-term relationships.International Deployment Success: Spearheaded the successful implementation of marketing technology solutions across 18 branch locations for an international corporation over 3 years. Leveraged shared resources and built a robust support network for seamless deployments, resulting in repeated purchasing.

As an experienced IT Project Manager, I specialize in motivating and leading cross-functional teams in the day-to-day operational and tactical aspects of IT projects. With a dedicated team of 8 professionals, including Business Analysts, Developers, and Testers, we successfully managed up to 10 concurrent projects with development budgets ranging from $10,000 to $250,000.Key Achievements:Strategic Project Oversight: Effectively led the team using Microsoft Team Foundation Server (TFS) to plan and monitor project implementations, ensuring seamless execution and analyzing project tasks.Agile Transformation: Transitioned the team into an Agile framework, serving as the Scrum Master to manage process improvements and enhance team health. Implemented quality assurance procedures for a custom reimbursement payment solution, ensuring compliance with audit regulations.Cultural Innovation: Co-created the Corelink Book Club and Corelink Culture Corner to engage team members in leadership discussions and drive a positive shift in organizational culture.Proven Success: Recognized by the Blue Cross Blue Shield Board of Directors in May 2016 for the successful completion of a proof of concept, leading to a 2500-hour project. This initiative resulted in BCBSND claiming $2 million in federal reimbursement funding.

Specializing in technical operations management and overseeing the software development lifecycle of IT projects for technology-driven companies. My diverse project portfolio spans across healthcare, financial services, higher education, and customer service industries.Key ExperienceSoftware Development Lifecycle: Led the entire software development lifecycle of IT projects, from inception to deployment, with a focus on delivering high-quality solutions.Industry Diversity: Conducted IT projects across healthcare, financial services, higher education, and customer service sectors, showcasing adaptability and industry expertise.Project Work Spectrum: Extensive project work in organizational development, recruitment, training, workforce management, and performance optimization.

Project Manager | Proactive Support in Project Management and Vendor CollaborationAs a dedicated Project Coordinator, I have played a crucial role in the success of various projects, with a focus on the 2012-2014 Vocational Rehabilitation Case Management System Replacement Project. My expertise lies in seamlessly assisting the Project Manager with coordination, management, and control of key project elements.Key Contributions:Project Schedule Management: Proficiently utilized MS Project for meticulous project schedule management, ensuring timelines were met effectively.Resource Assignments: Managed the Consideration Decision Matrix for resource assignments, optimizing team efficiency and performance.Documentation Management: Compiled and maintained interim project reports and minutes of meetings, facilitating effective communication and decision-making.Team Communication: Ensured transparent and timely communication of relevant information to all team members, fostering a collaborative work environment.Vendor Management: Assisted the Project Manager in vendor management and communication, ensuring seamless collaboration for project success.Coordination of Business and Technical Leads: Acted as a critical resource in coordinating Business and Technical Leads, overseeing tasks such as data conversion, system configuration, adaptation, report development (Tableau), and testing efforts.Issue/User Acceptance Testing Coordination: Led the coordination efforts for Issue/User Acceptance Testing, reporting validated issues to AWARE Support, and verifying their resolution. Successfully managed and tracked defects and issues.Specific Project Highlight:Vocational Rehabilitation Case Management System Replacement Project (2012-2014): Played an integral role in the successful execution of this project, contributing to its completion within the defined timelines.

 Project management for the development of On-the-Job Training (OJT) program and grant utilization as part of DVR. I utilized funds for training of clients on current market needs, specifically managing the relationship between the business stakeholder and client for services provided. Working well with colleagues and consumers to support the daily needs of 8 certified Vocational Rehabilitation counselors regarding the documentation of placement and career development of people with disabilities. Specifically worked with a rotating group of 20-25 clients developing job hunting skills and providing referrals to local businesses. Develop relationships in the business community by marketing the services of DVR directly to business owners and decision makers. Relationships are built by belonging to local service organizations and boards throughout the Fargo Moorhead community. Research and document the process of teaching methods to provide courses for competitive employment services to develop skills in career and job development. Research plan was to explore alternative in house methods to educate clients in modern job hunting and career placement.

 Provided regional customer support by managing web chat, email and outbound calls for a 20 state region. Provided deep analysis of business marketing tools for direct mail and email campaigns surrounding the development of new updates to the program. Mailed non-traditional marketing devices and captured 14% return rate. Generated new development deals for hospitals and nursing homes to manage the scheduling of high tolerance staff at multiple locations via web-based scheduling. Averaged 80 calls/day with a 17% contact rate generating $10,000 in new business.

 AnyCollege.com focused on the college search process as a key component to providing a interactive resource for college bound students. The student’s search process is broken into 4 phases:o Working as technical sales and marketing representative for a 25 state region, providing Web-based recruitment consulting to universities and colleges. Achieved by generating technical sales scripts and presentation documents for daily sales activity; including sales call scripts, email templates and web conference demos.o Development of IT planning and recruitment strategies using the traffic volume generated from our search database of every college and university in the United States. Analized the development of matrix to gauge the success of individual candidates, determining the effectiveness of the referralo Traveling as a representative to local events and national conferences displaying our technology to customers and the higher education community.o Working as part of the development team to product outbound messaging for social media outlets and blogs. Created $50,000 in new business and managed $30,000 in upgraded former customers.

 Provided direct sales and technical support for Microsoft Partner Account Managers, Strategic Engagement Managers, Inside Sales and Technical Partner Account Manager regarding sales development and technical solutions for end customer applications. Researched, created and presented a new project for a regional alignment request process for Southeast and Gulf states regions by providing a 24 hour engagement for direct support to high priority sales engagements. Accepted unanimously among member partners. Achieved Subject Matter Expert (SME) rating for President’s Club (top 1% partners) program requirements and services provided. Administered high level requests and determined the best solution for resolve, including expedited support for top clients.

 Researched the planning and remodeling of a MN State Historical building located on the Red River in downtown Moorhead. Providing causal fine dining, private and corporate events, weddings and catering for the metro area.o Provided leadership and management for a full time staff of 25+ bar and management employees. Including supporting the needs of the board of directors and investing partners.  Produced financial reporting for the business using QuickBooks Pro, providing daily financial management and reporting of profit/loss reports. Managed payroll and taxes via external vendor and developed a long term financial plan for the conversion to The Usher’s House format. Contracted national and regional musicians to play the venue, averaging 5 nights of music per week. Producing over 500 musical shows while working with contracted music production professionals. o Talent Booked: Brett Michaels, Tab Benoit, Brenda Weiler & Post Traumatic Funk Syndromeo Outside Events: Fargo Blues Festival Post Shows, FM Redhawks Post game concert Series and Moorhead Community Arts Series

 Yielding consistent quarter increases in goal for 6 consecutive quarters, grossing $1,000.000 in generated sales revenue. Partner University Training Specialist specializing in Solution Selling practices for regional deployment of 75 new hires completing training successfully. Clarified the directive for teaching technology and articulated the data to new sales staff by offering interactive models for documentation to effectively produce high level staff.