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Erikka T. is listed as Global SaaS Director of Support | Product Improvement Catalyst | Revenue Amplifier | Cross-Functional Bridge Builder | Change Management Champion | Google Project Management Certified at vcita, a company with 128 employees, based in Nashville Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Erikka T..
Erikka T. previously worked as Global Director of Support at Vcita and National Technical Support - Rentals Division at Zillow. Erikka T. holds Bachelor Of Science - Bs, Business Administration from University Of The People.
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I’m a Global Director with over 19 years of leadership experience in diverse industries. I'm a passionate and resonant leader who creates solutions to complex technical problems and generates enterprise-wide impact through relationships, support, revenue growth, retention, and product process improvements. As a Global Director of Support at vcita, a leading SMB business solution provider and FinTech company that recently partnered with Mastercard for their Biz360 launch, I lead a global technical product support team across multiple global locations and collaborate daily with cross-functional teams to ideate, innovate & execute growth and retention strategies.I have a data-driven approach to innovating using the customer perspective, user experience, ROI, and business feasibility. I consult available data, collect feedback and requirements from key stakeholders, and provide feedback on product roadmaps and enhancements. I have a global perspective of international business and advocate for diverse and inclusive work cultures. After the pandemic, I spent extensive time traveling throughout Southeast Asia, while simultaneously working as Global Director of Support, managing my remote global teams. I look forward to traveling to more global cities, including Nairobi, Kenya as time and circumstances allow. Recently, Proctor & Gamble selected me to be the recipient of their $10,000 educational grant to further expand my career development. I'm energized to build high-performing teams & and develop others in an inspiring and motivating way while contributing to the greater community by engaging in social impact projects.Connect with me to harness my expertise in product innovation, revenue growth, and change management to elevate your organization.
Listed skills include Leadership, Presentation Skills, Team Building, Public Speaking, and 43 others.
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Leading a global technical product support team spanning multiple locations, including internal and outsourced teams in the Philippines and Argentina, fostering collaboration with Product, R&D Engineers, Marketing, Sales, and Customer Success teams to drive growth and retention solutions.Strategizing for scalability and implementing new AI tools and.
Remote
Managed a portfolio of top national clients with a combined book of business exceeding $15M for Greystar, Cushman & Wakefield, Bozzuto, Lincoln & Equity Residential, initiating and leading projects to streamline manual processes and drive revenue growth while delivering a premier, white-glove client experience.Oversaw end-to-end client experience for top.
Remote
Spearheaded the development and presentation of customized remote learning solutions for a diverse global clientele, including executive clients from 76 countries and Fortune 1000 companies such as Deloitte, PwC, EY, KPMG, Dell, Samsung, Vodafone, Adobe, Google, Verizon, Toyota, Hyundai, NATO, Nvidia, GE, and Pfizer.Successfully onboarded 50+ clients.
Embarked on a journey to circle the globe which took four-months, experiencing local customs, traditions, and cuisines across diverse countries & cities including Singapore, Bali, Vietnam, Italy and more. Demonstrated advanced problem-solving abilities by meticulously planning travel logistics and adeptly adapting to unforeseen challenges such as weather.
Washington, United States
XFINITY by Comcast NBCUniversal, majority shareholder of Sky & Sky News MediaAssumed a dual location manager role to lead a team across customer onboarding, sales, operations, customer service, new customer acquisition, contract renewals, and technical support for two counties.Recruited, trained, and developed a high-performing team of over 20 direct.
Vancouver, British Columbia, Canada
Achieved a significant improvement in sales integrity, improving from 47% to 98% within the first 30 days through enhanced audit procedures and scorecard refinements across multiple locations.Recognized as Top General Manager for outstanding sales and service excellence, consistently surpassing new client acquisition targets and driving growth in recurring.
Vancouver, British Columbia, Canada
Spearheaded the launch of brick-and-mortar stores for Coastal Contacts Inc., the world’s largest e-commerce eyewear retailer, and developed comprehensive retail business elements to support the company’s Omnichannel Strategy.Achieved over $2,000 per square foot (PSF) in revenue within the first four months of opening the first retail location, exceeding.
Vancouver, British Columbia, Canada
Directed a team of over 10 direct reports at Canada’s leading luxury vacation and performance swimwear retailer, managing a multimillion-dollar retail location with the second-highest Sales Per Square Foot (PSF) in Canada, consistently surpassing all sales targets.Achieved record-setting sales performance during the recession years of 2009, 2010, and 2011.
Other employees you can reach at vcita.com. View company contacts for 128 employees →
Jordan Devereux
Colleague at Vcita
Greater Tampa Bay Area, United States
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MW
Monsieur World
Colleague at Vcita
Paris, Île-de-France, France, France
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ZN
Zach Nelson
Colleague at Vcita
Tampa, Florida, United States, United States
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AN
Anat Naor Tsesvan
Colleague at Vcita
Tel Aviv-Yafo, Tel Aviv District, Israel, Israel
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TS
Trent Smith
Colleague at Vcita
Dunedin, Florida, United States, United States
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AJ
Arnold Janiyah
Colleague at Vcita
Milano, Texas, United States, United States
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TV
Tahlia Videlefsky
Colleague at Vcita
Tel Aviv District, Israel, Israel
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WB
Wendy Black
Colleague at Vcita
Colbert, Oklahoma, United States, United States
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YC
Yoni Cozac
Colleague at Vcita
Israel, Israel
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VT
Vcita Team
Colleague at Vcita
Gurgaon, Haryana, India, India
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Activities and Societies: Graduated Magna Cum Laude (High Honors)Coursework included: Business Policy & Strategy, Quality Management.
Recently selected as a recipient of the $10,000 Proctor & Gamble - Scholarship Grant Anticipated graduation January 2027
Google Project Management Career Certificate is a rigorous, hands-on, program that covers traditional and Agile project management.
Activities and Societies: Graduated with HonorsCoursework included: Consumer Behavior, eCommerce, Marketing, Finance, Multinational.
The Finance Certificate Program has equipped me with the ability to apply business models for strategic decision-making, interpret.
My recent marketing certification has equipped me with the expertise to seamlessly integrate core marketing principles into strategic.
Quick answers generated from the profile data available on this page.
Erikka T. works for vcita.
Erikka T. is listed as Global SaaS Director of Support | Product Improvement Catalyst | Revenue Amplifier | Cross-Functional Bridge Builder | Change Management Champion | Google Project Management Certified at vcita.
Erikka T. is based in Nashville Metropolitan Area, United States, United States while working with vcita.
Erikka T. has worked for Vcita, Zillow, Solopreneur - Millennium Values, Travel & Travel Planning, and Comcast Nbcuniversal.
Erikka T.'s colleagues at vcita include Jordan Devereux, Monsieur World, Zach Nelson, Anat Naor Tsesvan, and Trent Smith.
You can use AeroLeads to view verified contact signals for Erikka T. at vcita, including work email, phone, and LinkedIn data when available.
Erikka T. holds Bachelor Of Science - Bs, Business Administration from University Of The People.
Erikka T. is listed with skills including Leadership, Presentation Skills, Team Building, Public Speaking, Interpersonal Leadership, Salesforce.Com, Retail, and Microsoft Powerpoint.
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