Erikka Tiffani Wells Email and Phone Number
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Erikka Tiffani Wells, born and raised in Monterey, California, is an auto retail professional, sales manager, women’s advocate, and trainer.Mrs. Wells took her first steps in the automotive industry in 2004, when she began working as a service writer for a NAPA Auto Care repair shop in Smyrna, Georgia. In 2007, Erikka obtained an independent dealer’s license. She expanded her sales experience selling cars at a Buy Here Pay Here, eventually developing a single-point BDC for 3 rooftops.Despite the market crash of 2008, Erikka didn’t give up on her aspirations and worked as a show producer for Adam Goldfein, creating inspiring and educational material for the auto buying advice radio and TV show, AutoScoop. She returned to automotive retail in 2012, working with Audi Marietta to develop the first pilot BDC for Audi of America.Her work has been recognized with numerous awards and honors: Named as one of the Top Sales Managers for Audi of America (2016), the Flo Kennedy Award by Real Women Atlanta Magazine (2019), and a Nomination for the Rising in Community Excellence Award for contributions to women in the automotive field. In 2021, she was named an Honoree for Automotive News’ 40 under 40, awarded the Lighthouse Award for her work with WOCAN from PCG Digital (2022), and received the Best Practice Award from the Fixed Ops Roundtable.However, it’s not just her professional successes and awards Erikka has received that make her stand out. One of the most important things that characterize her as a progressive leader, is her dedication to the improvement of racial, ethnic and gender diversity in all aspects of the auto retail.So Erikka has set another goal for herself—to help women in non-traditional careers attain a higher level of success both personally and professionally. That’s why she became co-founder and Vice President of Women of Color Automotive Network, a non-profit organization established in 2020 to attract, connect, and empower minority women in the automotive industry.With her story as an inspirational example, she’s made appearances as a guest on Car Business Today, CBS Radio’s AutoNsider, Automotive News, as well as on various podcasts, online shows and media outlets. Erikka has presented as a guest speaker for the Texas Independent Dealers Association, Women in Automotive, the National Automotive Dealer Association (NADA), and as a workshop host and panelist for Digital Dealer. Erikka plans to own a dealership and run her own automotive group in the future, a legacy she looks forward to passing down to her children.
Walser Automotive Group
View- Website:
- walsercareers.com
- Employees:
- 935
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General ManagerWalser Automotive GroupMinneapolis, Mn, Us -
“ People Are The New Currency”Walser Automotive GroupMinneapolis, Mn -
General ManagerWalser Hyundai Aug 2023 - Present -
General Sales ManagerWalser Automotive Group Aug 2022 - PresentEdina, Mn, Us -
Vice PresidentWomen Of Color Automotive Network Aug 2020 - PresentWomen of Color Automotive Network is a 501(c)(3) non profit organization who serves women of color in the automotive industry. We seek to offer a safe and empowering space for women of color to share their experiences, find support in their careers, and obtain resources on personal and leadership development. -
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Finance ManagerJim Ellis Automotive Group Sep 2019 - Nov 2019Atlanta, Georgia, UsVolvo & Volkswagen - Finance & Insurance Manager -
New Car Sales ManagerJim Ellis Automotive Group Feb 2012 - Aug 2019Atlanta, Georgia, UsAudi New and Used Car Sales with a focus on Internet, digital and e-commerce strategies. Uses critical thinking and leadership abilities to resolve customer concerns and encourages team to do the same. Closely monitoring closing ratios, vehicle turn rate, inventory mix, monthly and quarterly performance goals, team forecasting and sales reporting. Makes sound business decisions with little guidance. Conducts root cause analysis on customer interactions to provide insight on opportunities to diminish lost opportunities. Large scale projects including new business and modifying and developing new processes and procedures -
Business Development Manager - Sales & ServiceJim Ellis Automotive Group Feb 2012 - Feb 2016Atlanta, Georgia, UsBusiness Development Manager, Digital Marketing and e-commerce.Brand development, web site traffic growth, & web site SEO for sales, service and parts.•Strategic Consulting, including business plan & sales strategy development using web, radio, digital & print mediums. Reputation Management•Advising & Managing Retail Customer Experience Center (RCXC) Department •Generating new sales through social media, mobile and digital conversion.•Event Management and execution with sponsors & vendors. Contract negotiating, activations and engagement. •Sales Training & Development. Phone Training, lead conversion. Unsold and Sold follow up processes. Declined Service and Sold Never serviced campaigns.Oversees a business development center team while being highly engaged with the Audi Management Team. Directly responsible for the overall performance including customer loyalty, customer satisfaction, quality, case handling, escalations, attrition, hiring and KPIs and the business operations the RCXC. Management and the mentoring, coaching and development the service and sales BDC. Involved in the planning and implementation of new projects within the CXC. Spot checks case handling to ensure quality. Uses creative thinking for continuous improvement plans while reviewing and implementing recommendations from Audi Leadership. Communicates new or revised programs, product information, and proposed organizational strategies to deliver outstanding customer service consistent with Brand expectations. Reviews daily and monthly key performance indicator reporting to ensure output meets brand and operational center requirements. Fosters the Audi culture within the CXC while staying current on all Audi CXC processes and objectives. -
Automotive Brand Manager & Show ProducerAdam Goldfein Jul 2010 - Dec 2011UsAutomotive Consumer Advice advocate Adam Goldfein hosted the popular V103 radio show AutoScoop with Joyce Littel and is now currently hosting his own TV show with the same premise on CW Atlanta 69. He also hosts a weekly consumer advice radio show on WSB News Talk 750. The brand manager developed campaigns and content for both the web, radio and television shows, growing Adams fan base and partnering with sponosrs, affiliates and consumers. Duties included incorporating the memo that we were not pro dealer, or pro consumer, but pro truth. A company driven to take the fear and anxiety out of car buying by offering honest, reliable answers to consumers questions.The brand manager, directly responsible for show content, research and scheduling interviews. Handled all aspects of social media and digital engagement including, youtube, Facebook, twitter and web blogs. -
Internet Sales & Marketing ManagerPars Cars Jan 2008 - May 2010Responsible for developing all media and digital projects inlcuding, radio, tv, print social media and internet SEO. Managed 90k monthly in advertising expenses for all locations. Coached and developed the Internet and business development department. Hired all customer service and call center employees and worked directly with the sales dept to increase traffic through unique marketing and advertising campaigns.My responsibilities included over seeing a 15 person BDC and internet sales department. Tracking appointment shows and sold conversions. BDC payplans, marketing ROI conversions, tracking long term and short term follow up.
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Service Writer, Front Desk ManagerU Save Auto Repair (Napa) Aug 2004 - 2007Created repair orders using AllData. Pulled op co codes and labor times to produce estimated work orders. Identified parts cost and created custom work tickets.Developed marketing campaigns including couponing for consumers, designed shuttle service campaigns for businesses and worked with ownership and management to establish long term and short term strategies.
Erikka Tiffani Wells Skills
Erikka Tiffani Wells Education Details
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American Intercontinental UniversityMedia Production
Frequently Asked Questions about Erikka Tiffani Wells
What company does Erikka Tiffani Wells work for?
Erikka Tiffani Wells works for Walser Automotive Group
What is Erikka Tiffani Wells's role at the current company?
Erikka Tiffani Wells's current role is General Manager.
What is Erikka Tiffani Wells's email address?
Erikka Tiffani Wells's email address is er****@****lis.com
What is Erikka Tiffani Wells's direct phone number?
Erikka Tiffani Wells's direct phone number is +177085*****
What schools did Erikka Tiffani Wells attend?
Erikka Tiffani Wells attended American Intercontinental University.
What are some of Erikka Tiffani Wells's interests?
Erikka Tiffani Wells has interest in Television Hosting, Small Business Branding, Photography, Film Production, Journalism, Radio.
What skills is Erikka Tiffani Wells known for?
Erikka Tiffani Wells has skills like Advertising, Marketing, Social Media, Brand Development, Sales, Public Relations, Social Media Marketing, Marketing Strategy, Seo, Management, Customer Service, Press Releases.
Who are Erikka Tiffani Wells's colleagues?
Erikka Tiffani Wells's colleagues are Dylan Medrano, Drew Scites, Jacob Smith, Adam Johnson, Mark Vanderwerf, Drew Walser, Daniel Johnson.
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