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Experienced IT System Administrator with over 20 years of experience supporting, evaluating and improving business systems in a large pharmaceutical organization. Results oriented with a demonstrated ability to acquire technical knowledge and soft skills rapidly.
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Information Technology Consultant To GlaxosmithklineAlphanumeric Systems 1996 - Oct 2022Raleigh, North Carolina, United States -
Epm Manager & Global Pc Hardware Standards/Technical LeadGsk Feb 2017 - Apr 2022Rtp, NcEPM Manager Managed the BeyondTrust Powerbroker EPM system. Responsibilities include engaging software owners and subject matter experts for applications, software installations, system tasks and scripts requiring administrative privileges. Developing and testing Powerbroker rules in a sandbox before deployment to the production environment. Additional responsibilities include managing service catalogue requests for local admin rights on PC’s.Global PC Hardware Standards/Technical Lead Global point of contact for all Windows PC hardware related issues. Attended weekly meetings with HP to address driver and hardware problems encountered in the environment. Tested all new drivers and BIOS updates prior to deploying throughout the organization. Maintained the global PC hardware web page with the current desktop, laptop and tablet standards. Monitor incident management system and assist IT support technicians. -
Business Intelligence ManagerGlaxosmithkline Jun 2003 - Feb 2017Rtp, NcOwner of the BI and Analytical processes and systems in a large IT EUS organization. Designed and implemented SAP BO 4 environment to provide multi-department dashboard and reporting service. Personally responsible for managing the KPI's & Service Level Agreements for 3 vendors across 10 International Service Desk sites. Assist with Change, Incident, Problem Management processes including service improvements and value drivers. Assisted senior management in developing metrics to reduce incident volumes & cycle times.Crystal Enterprise versions 9 & 10 & 2011Business Objects 3.1, 4.xCrystal Reports versions 8, 9, 10, 2008 & 2011 & 2016Windows Servers 2003 - 2012BMC Product SuiteWho's On Chat Software
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Global Executive SupportGlaxosmithkline Feb 2001 - Jun 2003Supported Global Executives throughout all Business Units in the GSK environment. Assisted in researching & implementing new technologies which would increase the Executives productivity. Traveled and supported large conferences of Executives.
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Deskside SupportGlaxowellcome Nov 1996 - Feb 2001Provided workstation support throughout GSK's business units, provided software and hardware upgrades in the Research Triangle Park, NC. Experience includes Windows 3.1, NT 3.51, NT 4.0, 95, 98, 2000, XP, Outlook, Lotus Notes, MS Office Suite and many other applications.
Erik Kent Skills
Erik Kent Education Details
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Ecpi College Of TechnologyElectronics & Computers
Frequently Asked Questions about Erik Kent
What is Erik Kent's role at the current company?
Erik Kent's current role is Information Technology Consultant.
What is Erik Kent's email address?
Erik Kent's email address is er****@****gsk.com
What is Erik Kent's direct phone number?
Erik Kent's direct phone number is +121555*****
What schools did Erik Kent attend?
Erik Kent attended Ecpi College Of Technology.
What are some of Erik Kent's interests?
Erik Kent has interest in Computers, Sales And Marketing, Investing, Photography, Statistics, Numismatist, Home Remodeling And Fishing, Health.
What skills is Erik Kent known for?
Erik Kent has skills like Business Objects, Itil, Six Sigma, Change Management, Process Improvement, Crystal Reports, Analysis, It Service Management, Incident Management, It Management, Cross Functional Team Leadership, Program Management.
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