Erik Krause

Erik Krause Email and Phone Number

Leadership and Expertise in Product Management | Customer Experience | Digital Transformation | Marketing @ Eyefinity
Erik Krause's Location
Greater Seattle Area, United States, United States
Erik Krause's Contact Details
About Erik Krause

15+ years of team leadership and consulting in holistic product management, customer experience and marketing for both BtoB and BtoC. Significant experience advising c-suite executives on innovation and execution. Team leadership of up to 20 staff.Expert in Holistic Product Management, Product Realization, Product Roadmaps, Product Requirements, Product Launch, Win Loss Analysis, Net Promoter (NPS) Measurement, Customer Experience Design, Voice of Customer Program Management, Persona and Journey Map Development, Pragmatic Institute Framework Execution, Digital Transformation, and Agile Team Best Practices. Startup Veteran. Work experience with six startups and three successful exits In depth experience with cloud products, including SaaS, PaaS and IaaS for both BtoB and BtoC. A proven a track record of consistently delivering innovation at both the start-up and enterprise level.Specialties: User Experience as a Competitive Advantage, Market Driven Product Management, Price Value Analysis, Customer Learning and Analysis, User Interaction Design, Business Process Design, Product Roadmap Management, Product Portfolio Management, Partner Program Management, Solution Architecture, Offshore Development, MRD/PRD/Backlog Workflow, Customer Experience Design, VOC Program Management, Personas, Journey Maps, Net Promoter (NPS), Customer Experience Score-carding, Customer Effort Score, Win Loss Analysis, Onboarding, Program Management, Project Management, Strategy, BPM, Customer Success, Salesforce.com Super User, SFA, CRM, Foresee CX Suite, SurveyMonkey, Customer Gauge, Mobile Application Design and Development, Digital Transformation, Scrum and Kanban

Erik Krause's Current Company Details
Eyefinity

Eyefinity

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Leadership and Expertise in Product Management | Customer Experience | Digital Transformation | Marketing
Erik Krause Work Experience Details
  • Eyefinity
    Senior Manager Of Product Management
    Eyefinity Dec 2022 - Present
    Rancho Cordova, California, Us
    Managing a team of 5 rockstar product managers at an industry leader in bringing practice management and electronic healthcare record software to the eyecare industry.
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  • Redcloud Consulting
    Product Management And Customer Experience Practice Lead
    Redcloud Consulting May 2022 - Sep 2022
    Bellevue, Wa, Us
    Product management consulting with ZipRecruiter in the talent acquisition space. Through market interviews and competitive analysis, defining the jobs to be done and product requirements necessary to bring a talent engagement offering to market either through development or purchase
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  • Ziply Fiber
    Director Of Marketing
    Ziply Fiber Feb 2020 - Apr 2022
    Kirkland, Us
    Led a team of inhouse and contract marketers in launching and growing the Ziply Fiber brand in the commercial marketplace. The team managed brand, channel marketing, customer experience, demand generation, digital marketing, field marketing, marketing operations, market research, product marketing, and sales enablement.
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  • Redcloud Consulting Inc.
    Product Management And Cx Practice Lead
    Redcloud Consulting Inc. Mar 2019 - Feb 2020
    Bellevue, Wa, Us
    Delivery leader for a 4-person team at a health insurer Premera, on a digital transformation strategy initiative to improve business capability across sales, marketing, and customer service.Customer experience lead with Expedia on a new fintech payment facilitation offering in the vacation rental space. Developed personas, designed customer journeys, and implemented recommendations with the customer success and operations teams.
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  • Gci General Communication, Inc.
    Director Customer Experience
    Gci General Communication, Inc. Mar 2016 - Jan 2019
    Anchorage, Ak, Us
    Leadership of cross functional customer experience strategy and execution for both BtoB and BtoC. Initiatives included, product level customer journey optimization, Voice of Customer (VOC) software selection, CRM optimization, operationalizing overall VOC strategy, churn reduction, persona development, customer journey mapping, Closing the Loop, NPS and CSAT measurement, as well as customer centric organizational culture.
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  • Strong-Bridge Envision
    Product Management Practice Lead
    Strong-Bridge Envision Sep 2012 - Feb 2016
    Noida, Uttar Pradesh, In
    Leader of the product management practice, consulted across a broad range of engagements. These included the launch of both BtoB cloud services and managed Wi-Fi, a website digital transformation, customer journey maps for Microsoft, product team leader for a SaaS telecom billing solution, product roadmap strategy for an online insurance startup, a strategic investment business case for telecom, and customer success for a healthcare company.
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  • Eyefinity
    Vice President Of Product Management
    Eyefinity Sep 2011 - Sep 2012
    Rancho Cordova, California, Us
    Interim vice president of product management with the Eyefinity division of VSP. Worked with the Acuity Logic practice management team implementing best practices to accelerate feature delivery. Worked with the eWebExtra team on marketing tools and pricing strategy.
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  • Vertafore
    Director, Product Management
    Vertafore 2009 - 2011
    Denver, Co, Us
    Directed product management teams responsible the company's agency management systems. These SaaS and desktop software systems produce $115 million in annual revenue. Maintained gross margins constantly over 70%, with all products profitable. Repositioned highest revenue producing product in the company, AMS360, as a category leader by focusing on customer user experience as a market differentiation strategy. Launched the first mobile and tablet ready version of AMS360, beating the competition to market by 9+ months, establishing Vertafore as the industry leader in mobile.Managed Benefit Point, a healthcare benefits and CRM management system. Focused the development team on technical debt to improve customer experience scores. Effectively marketed the improved product internally and externally and stopped an ongoing slide in sales and cancellations.
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  • Entellium (Aquired By Intuit)
    Director Product Management And Design
    Entellium (Aquired By Intuit) 2004 - 2008
    Led product management for the organization. Coached an award winning team of 6 product managers, program managers and UX designers in the development and launch of two industry acclaimed products (eMobile and Rave) using offshore resources. Early pioneers in Gamification. Used "Gamer Influenced Design" to incorporate feedback loops and visualization of data into applications to improve usability and adoption.
  • Wildcat Software, Inc.
    Vice President Of Sales And Marketing
    Wildcat Software, Inc. 2003 - 2004
    Early stage BtoB, BtoC e-commerce start up providing websites and an e-commerce platform to the Outdoor Industry. Hired and managed an inside sales force. Developed the strategic marketing plan, sales strategy and process for opening new vertical markets.
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  • Qwest Communications International, Inc.
    Director, Wholesale Internet Solutions
    Qwest Communications International, Inc. 2001 - 2002
    Denver, Colorado, Us
    Overlay product expert, responsible for team selling with the wholesale sales group to close dialup and IP product opportunities.
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  • Ikano Communications Inc.
    Vice President Of Product And Operations
    Ikano Communications Inc. 2000 - 2001
    Chatsworth, Ca, Us
    Head of Product Management, and Network Operations. Teams successfully developed new products for a virtual ISP tools product portfolio.
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  • Cdk Global -Cobalt Group
    Product Manager
    Cdk Global -Cobalt Group 1998 - 2000
    Product manager for the automotive CRM solution, Lead Manager. Led a multi-state, cross-functional team.

Erik Krause Skills

Product Management Strategy Marketing Saas Strategic Partnerships Crm Program Management Leadership E Commerce Project Management Agile Methodologies Product Launch Go To Market Strategy Product Development Salesforce.com Cross Functional Team Leadership Project Portfolio Management Scrum Thought Leadership Customer Experience Management Mobile Applications Customer Acquisition Integrated Marketing User Experience Customer Experience Design Competitive Intelligence Pricing Strategy Requirements Management Customer Retention Innovation Management Positioning Market Problem Discovery Product Launches Marketing Program Effectiveness Net Promoter Score Win/loss Analysis Market Definition Technology Analysis Distribution Strategy Product Portfolio Product Roadmapping Buy Build Partner Strategy Profitability Analysis Buying Process User/buyer Personas Version One Survey Monkey Management Consulting People Management Cloud Computing Analysis User Acceptance Testing Sem Integration

Erik Krause Education Details

  • University Of Illinois Urbana-Champaign
    University Of Illinois Urbana-Champaign
    Liberal Arts
  • Gies College Of Business - University Of Illinois Urbana-Champaign
    Gies College Of Business - University Of Illinois Urbana-Champaign
    Marketing

Frequently Asked Questions about Erik Krause

What company does Erik Krause work for?

Erik Krause works for Eyefinity

What is Erik Krause's role at the current company?

Erik Krause's current role is Leadership and Expertise in Product Management | Customer Experience | Digital Transformation | Marketing.

What is Erik Krause's email address?

Erik Krause's email address is er****@****ing.com

What is Erik Krause's direct phone number?

Erik Krause's direct phone number is +190726*****

What schools did Erik Krause attend?

Erik Krause attended University Of Illinois Urbana-Champaign, Gies College Of Business - University Of Illinois Urbana-Champaign.

What are some of Erik Krause's interests?

Erik Krause has interest in Family, Children, Cooking, Environment, Mountain Biking, Health, Human Physiology.

What skills is Erik Krause known for?

Erik Krause has skills like Product Management, Strategy, Marketing, Saas, Strategic Partnerships, Crm, Program Management, Leadership, E Commerce, Project Management, Agile Methodologies, Product Launch.

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