Erik K. Email & Phone Number

Detroit, Michigan, United States

IT Support Engineer II (2021-Present)- Managed a fleet of over 3000 MacOS devices via Jamf, optimizing device performance, security, and cost-efficiency.- Spearheaded Jamf policies, enhancing device management and user experience.- Efficiently handled all iOS and MacOS support tickets, ensuring seamless operations.- Implemented Beyond Trust for both PC and Mac, enhancing security.- Wrote Policies and Procedures for IT operations.- Work with IT Security to determine third party applications that could become major security risk and develop automated patching system to ensure they’re on the latest version

Warren, Michigan, United States

- Managed all iOS and Android devices, optimizing device performance, security, and efficiency.- Utilized MobileIron for comprehensive Apple device management.- Coordinated device recycling initiatives, resulting in substantial cost savings of $40,000.00- Proficiently assigned secure emails using Purebred.- Produced and ran Microsoft Teams Live events.- Managed corporate AT&T cellular account, coordinated device acquisition, replacement, general account maintenance, billing and bill corrections/credits.

Cedar Rapids, Iowa Area

Handles escalated international helpdesk calls from internal and external customersHandles high urgency Apple and Windows phone callsResponsible for Apple training for all new employees in the Customer service team. Beta tester for all iOS and OS X in our environment.

Cedar Rapids, Iowa Area

Supported 300 local users as a level II support staff.Responsible for Novell to Active Directory migrationTicket Reporting using Peregrine SystemsManaging the local Switch from Novell to Active DirectoryRemoved Viruses/Malware from Local machines. Supervised two other employees

Greater Detroit Area

Supported other technicians in the troubleshooting and handling of challenging repairs on PCs, Macs and peripherals Responsible for technician training Provided customer support at Center and by phone Primary technician for Apple products Responsible for helping other technicians troubleshooting hard issuesSupporting 50 store NodesResponsible for training and preparing new technicians for supportHandle customer support issues

Madison Heights, Mi

Contract PositionHelpdesk TechResponsible for handling internal and external helpdesk calls for both Mac OS X and PC's.Managing resources for the Information Technology departmentUse imaging software for both Mac and PC'sConfigure and establish the standard Image for both Mac and PC'sMaintain network PeripheralsSupported over 200 nodes

Greater Detroit Area

Responsible for troubleshooting, upgrading hardware and software components in Network Servers and Public use PC'sResponsible for the imaging of over 30 computersHelped establish a standard set of permissions and registry keys for all machines for public useMaintaining a small network of 50 nodes

Responsible for troubleshooting, upgrading hardware and software components in several system types Responsible for training new employees Helped establish a set structured environment and ensuring a successful team

Provided internal technical support for the companyPerform a variety of tasks from making a network cable to installation of a desktop pc Troubleshoot both software and hardware problems Solve technical problems using various resources including the internet, MSDN, Microsoft knowledgebase Responsible for maintaining the whole family of Windows environments from the Windows 9x machine to the Windows 2000 and XP machinesSupported over 200 nodes

Associate'S Degree, System, Networking, And Lan/Wan Management/Manager

Computer Science

Education record

High School, General Studies