Erik Legène Email & Phone Number

As Service Delivery Manager and Transition Manager, I am responsible for ensuring the smooth delivery of Managed services and efficiently designing and managing transitions for client onboarding.As a Process Consultant, I am accountable for streamlining organizational workflows and optimizing efficiency.

Responsible for KPI and SLA measurement, quality and process training of employees, and process design and facilitation.

Incident- and Major Incident responsible, serving as the 24x7 Escalation Manager. Active member of the CAB board. Proficient ServiceNow superuser and process-instructor. Responsible for the quality process.

I led the end-to-end development of a comprehensive transition process using ServiceNow. This encompassed defining system support requirements and efficiently onboarding customers and users. I ensured that all committed services were seamlessly integrated upon delivery commissioning and maintained accurate reflections in CMDB and other internal systems.I owned the roles of CSI Manager, Situation Manager, Major Incident Manager, Problem Manager and Transition Manager for key clients such as the Police and defense, healthcare and the financial sector.

I served as the Service Management accountable, being responsible for some of the company's largest and most complex accounts. During that time, I also acted as the Situation Manager and Major Incident Manager for esteemed customers in various sectors, such as the Police, Defense, Healthcare, and Finance industries.

I managed and developed the company's Telephony, UC, and WiFi infrastructure, including devising strategies for over 80,000 ports encompassing mobile, fixed, xDSL, SIP, UC, Videoconferencing, and Call Center services. Additionally, I managed the wireless network and Branch Routers.Furthermore, I took on other roles within IT Operations, including project management and financial controlling.

As Alcatel Enterprise telephony and Alcatel/Aruba WLAN and IP telephony Specialist, I was responsible for elevating the technical capabilities of the solution portfolio, transitioning it from basic telephony to cutting-edge UC (Unified Communications) and advanced network solutions.

As a PABC (HiPath) specialist, I excelled in Back Level Support presales activities.

In my capacity as the Daily Manager of the animal shelter, I held a diverse range of responsibilities. These included overseeing the organization's finances, ensuring its financial well-being. Moreover, I was in charge of managing a team of 15 employees and coordinating the efforts of countless volunteers who played a crucial role in the shelter's operations.

In the role of a Project Manager in the NOBA Market Unit, responsible for turn-key customer solutions in the realm of IP and telecom. Additionally, I was project responsible for VoIP development, showrooms, and exhibitions, contributing to the successful execution of these initiatives. I also stepped in as Acting Manager for a period.

At the Solution Centre, my role encompassed being a Tele-datacom integrator, with a primary focus on VoIP and Intelligent Networks (IN). In the capacity of Technical Project Manager, I successfully led and managed development projects across various locations, including Denmark, Sweden, Australia, and Texas.

This was far back in time when UC was brand new and extremely difficult to implement and operate.During my time with the Ericsson MD-110 UC application team, I held a pivotal role in handling DNA, CCM, OneBox, and other related aspects. As a Presales and Technical Specialist, I took charge of some of the company's most significant and crucial clients.This was far back in time when UC was a novel concept, and extremely challenging to implement and operate.