Erik Legène Email and Phone Number
With over three decades of expertise in the IT and Unified Communications (UC) field, I bring a wealth of experience to the table. Throughout my career, I have thrived in various roles, including Service Delivery Manager, Major Incident Manager, Process Manager, and UC Architect. My commitment to excellence is further bolstered by my certification as a Process Consultant.Recognized for my agility in acquiring new skills, I am known for my laser-like focus, meticulous organization, and analytical prowess. Skillful in articulating ideas across all levels, I am well-accustomed to take responsibility and stepping into leadership roles, particularly in challenging situations.When it comes to describing who I am, my current and former colleagues, as well as business partners, use a diverse range of words: highly dependable and professional, devoted, with a great sense of humor, sincere, loyal, and always exuding a positive attitude.
Conscia Danmark A/S
View- Website:
- conscia.dk
- Employees:
- 149
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Service Delivery- And Transition ManagerConscia Danmark A/S Mar 2023 - PresentAs Service Delivery Manager and Transition Manager, I am responsible for ensuring the smooth delivery of Managed services and efficiently designing and managing transitions for client onboarding.As a Process Consultant, I am accountable for streamlining organizational workflows and optimizing efficiency.
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Quality Assurer & -TrainerGlobalconnect Jun 2021 - Feb 2023Responsible for KPI and SLA measurement, quality and process training of employees, and process design and facilitation. -
Major Incident ManagerGlobalconnect Sep 2020 - May 2021Incident- and Major Incident responsible, serving as the 24x7 Escalation Manager. Active member of the CAB board. Proficient ServiceNow superuser and process-instructor. Responsible for the quality process.
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Senior Process ManagerNetdesign Nov 2017 - Aug 2020I led the end-to-end development of a comprehensive transition process using ServiceNow. This encompassed defining system support requirements and efficiently onboarding customers and users. I ensured that all committed services were seamlessly integrated upon delivery commissioning and maintained accurate reflections in CMDB and other internal systems.I owned the roles of CSI Manager, Situation Manager, Major Incident Manager, Problem Manager and Transition Manager for key clients such as the Police and defense, healthcare and the financial sector. -
Service Delivery ManagerNetdesign Apr 2015 - Oct 2017I served as the Service Management accountable, being responsible for some of the company's largest and most complex accounts. During that time, I also acted as the Situation Manager and Major Incident Manager for esteemed customers in various sectors, such as the Police, Defense, Healthcare, and Finance industries.
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Unified Communications ArchitectG4S Security Services Jan 2008 - Apr 2015I managed and developed the company's Telephony, UC, and WiFi infrastructure, including devising strategies for over 80,000 ports encompassing mobile, fixed, xDSL, SIP, UC, Videoconferencing, and Call Center services. Additionally, I managed the wireless network and Branch Routers.Furthermore, I took on other roles within IT Operations, including project management and financial controlling. -
TelespecialistFugmann Kommunikation May 2007 - Dec 2007As Alcatel Enterprise telephony and Alcatel/Aruba WLAN and IP telephony Specialist, I was responsible for elevating the technical capabilities of the solution portfolio, transitioning it from basic telephony to cutting-edge UC (Unified Communications) and advanced network solutions. -
Telecom System SpecialistSiemens Sep 2005 - Apr 2007As a PABC (HiPath) specialist, I excelled in Back Level Support presales activities. -
ManagerDyreværnet Jun 2004 - Aug 2005In my capacity as the Daily Manager of the animal shelter, I held a diverse range of responsibilities. These included overseeing the organization's finances, ensuring its financial well-being. Moreover, I was in charge of managing a team of 15 employees and coordinating the efforts of countless volunteers who played a crucial role in the shelter's operations. -
Project ManagerEricsson Denmark Aug 2000 - May 2003In the role of a Project Manager in the NOBA Market Unit, responsible for turn-key customer solutions in the realm of IP and telecom. Additionally, I was project responsible for VoIP development, showrooms, and exhibitions, contributing to the successful execution of these initiatives. I also stepped in as Acting Manager for a period. -
Senior System DesignerEricsson Denmark Apr 1999 - Aug 2000At the Solution Centre, my role encompassed being a Tele-datacom integrator, with a primary focus on VoIP and Intelligent Networks (IN). In the capacity of Technical Project Manager, I successfully led and managed development projects across various locations, including Denmark, Sweden, Australia, and Texas.
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Uc Application EngineerTdc Erhverv Jan 1996 - Mar 1999This was far back in time when UC was brand new and extremely difficult to implement and operate.During my time with the Ericsson MD-110 UC application team, I held a pivotal role in handling DNA, CCM, OneBox, and other related aspects. As a Presales and Technical Specialist, I took charge of some of the company's most significant and crucial clients.This was far back in time when UC was a novel concept, and extremely challenging to implement and operate.
Erik Legène Skills
Frequently Asked Questions about Erik Legène
What company does Erik Legène work for?
Erik Legène works for Conscia Danmark A/s
What is Erik Legène's role at the current company?
Erik Legène's current role is Service Delivery- and Transition Manager | Process Consultant.
What is Erik Legène's email address?
Erik Legène's email address is el@tdc.dk
What skills is Erik Legène known for?
Erik Legène has skills like Telecommunications, Voip, Unified Communications, Ip, Cisco Technologies, Network Design, Call Center, It Operations, Wifi, Video Conferencing, Project Planning, Security.
Who are Erik Legène's colleagues?
Erik Legène's colleagues are Rasmus Lund, Morten Eriksen, Finn Poulsen, Allan Møller, Morten Hammershøy, David Thygesen, Kim Jensen.
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