Erik L Martinez, Realtor Email & Phone Number

San Antonio, Tx, Us

• Procured product that met quality criteria and demand requirements• Qualified suppliers and established new routes in multiple territories throughout Texas.• Communicated with vendors, planned and implemented packing and shipping logistics, and coordinated receiving schedules• Created and maintained Microsoft Excel spreadsheets which itemized locations and contact information. • Used excellent communication and positive negotiation skills to maintain good relationships with suppliers.

Texas

The iOS Advisor is responsible for answering questions for Apple customers and partners. Viewed as an escalation point, was able to provide prompt, reliable, and accurate information to customers while maintaining effective communication during conversations by adjusting to the pace and technical level of the customer.Using prior iPhone technical experience and a proven track record of ensuring a resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.Duties: • Handle escalated questions via the telephone addressing both hardware and software related issues. • Reporting/escalating issues through the appropriate channels. • Effectively communicating information with team members and customers alike. • Diagnosing and providing a path to resolving data service inquiries related to GPRS/EDGE, Wi-Fi and Bluetooth wireless technologies. • Proactively identifies ways to avoid recurrence of customer issues by regularly improving the processes, reviewing technical articles, and recommending changes. • Interfacing with local team management and internal and external partners. • Multitasking through multiple systems while troubleshooting with customers. • Accurately logging all interactions via ilog. • Achieving call center metrics including average handle time, customer availability as well as schedule adherence and conformance.

Killeen, Texas Area

• Utilized effective verbal and written communication skills including: presentations, attention to detail, adaptability/flexibility, analytical thinking, dependability, collaboration and integrity.• Handled all administrative and data entry aspects of the sale including completing customer contracts, warranties, pulling inventory, accepting customer payment and filing the completed order.• Completed setup and technical troubleshooting of: Windows 8 mobile, Android OS, Apple IOS, Microsoft Office, Windows 7, email and customized technical assistance.• Created and maintained relationships with small businesses in the surrounding area to help develop solutions for their growing communication needs.• Provided customer service, sales, and technical support to Spanish-speaking customers.• Coached and mentored new hires on company policies and guidelines, point-of-sale procedures and effective sales technique.

• Relationship selling products, services and solutions by getting to know customers and helping solve their unique end to end needs. • Asking lifestyle questions to thoroughly understand customer needs, offer relevant services solutions, and accessories so customers can make informed decision to complete their purchase.• Utilize all relevan sales tools to drive profitable growth.• Leveraged online resources, tools, and peer knowledge to self-train.• Helped setup Microsoft Office, Microsoft Operating systems, email, and computer printers.• Educated clients on network tools, and hardware to maintain a secure network.• Troubleshoot computer hardware, printers, scanners and software.

Education record

High School

Activities and Societies: DECA