Erik Loepker Email & Phone Number

Rochester, Ny, Us

Victor, New York, United States

Rochester, New York Area

Geneseo, Ny

A top performing collection agency that focuses on the collection of government and higher education debt to over 200 government institutions, colleges, and universities across the nation. The business is founded on treating consumers with respect and professionalism, partnering with consumers to address their obligations while protecting the relationship they have with Coast’s clients.• Facilitate 125+ transactions per day.• Provide consumers with financial options that fit within… Show more A top performing collection agency that focuses on the collection of government and higher education debt to over 200 government institutions, colleges, and universities across the nation. The business is founded on treating consumers with respect and professionalism, partnering with consumers to address their obligations while protecting the relationship they have with Coast’s clients.• Facilitate 125+ transactions per day.• Provide consumers with financial options that fit within their budget to enable them to recover from default and assist them with realizing these strategies.• Coordinate with management and directors to deliver top services to consumers. Show less

Rochester, New York Area

Technical support and instruction for faculty and administration in the Rochester City School District.A public school district serving approximately 32,000 children and 10,000 adults, covering 63 schools, in the city of Rochester, NY.• Respond to technical issues experienced by faculty and staff throughout the 63 district schools, and dozen non-educational facilities, pertaining to PC, Macintosh, SMART Boards, and printers.• Provide instruction and documentation to users for access… Show more Technical support and instruction for faculty and administration in the Rochester City School District.A public school district serving approximately 32,000 children and 10,000 adults, covering 63 schools, in the city of Rochester, NY.• Respond to technical issues experienced by faculty and staff throughout the 63 district schools, and dozen non-educational facilities, pertaining to PC, Macintosh, SMART Boards, and printers.• Provide instruction and documentation to users for access and usage of remote applications while within, or out from, the district network.• Create and coordinate tickets necessitating on-site technical support Show less

Pittsford, Ny

A digital commerce technology provider for brick-and-mortar merchants seeking an online presence. An industry leader at removing the complexity, risk, and cost of enterprise eCommerce platforms so companies can focus on initiatives that drive growth across digital, mobile and physical channels. An innovator in on-demand digital commerce and services. • Managed technical support center, improved response efficiency and reduced ticket backlog by 500+ man-hours• Centralized contact for… Show more A digital commerce technology provider for brick-and-mortar merchants seeking an online presence. An industry leader at removing the complexity, risk, and cost of enterprise eCommerce platforms so companies can focus on initiatives that drive growth across digital, mobile and physical channels. An innovator in on-demand digital commerce and services. • Managed technical support center, improved response efficiency and reduced ticket backlog by 500+ man-hours• Centralized contact for merchants seeking support or requesting upgrades, reducing direct development team involvement by up to 80%, and increasing merchant satisfaction to 96%• Coordinated customer support solutions with SME and development areas to streamline processes for streamlined solution delivery, for up to 25 instances per day• Initiated consolidation of knowledge base for merchant access, to streamline problem resolution, reducing the requirement for merchant call-ins by up to 15% in the first year Show less

1620 Wayneport Rd., Macedon, Ny 14502

Dedicated to delivering medical services in extreme situations, transporting people with medical emergencies, and providing education to the community to promote safety and health. There is a universal commitment to excellence in• Interfaced with over 5,000 patients and bystanders in critical situations to assess and determine courses of treatment, accounting for medical histories and presentation of illness or injury, including over 100 lives saved, and 12 resuscitations• Coordinated… Show more Dedicated to delivering medical services in extreme situations, transporting people with medical emergencies, and providing education to the community to promote safety and health. There is a universal commitment to excellence in• Interfaced with over 5,000 patients and bystanders in critical situations to assess and determine courses of treatment, accounting for medical histories and presentation of illness or injury, including over 100 lives saved, and 12 resuscitations• Coordinated active, on-site resources, including law enforcement, fire response, equipment, and other EMTs• Generated documentation for use in emergency medical settings, and provided concise data for physician use the delivery of responsible, professional, and caring services. Show less

Dedicated to delivering medical services in extreme situations, transporting people with medical emergencies, and providing education to the community to promote safety and health. There is a universal commitment to excellence in the delivery of responsible, professional, and caring services.• Interfaced with over 5,000 patients and bystanders in critical situations to assess and determine courses of treatment, accounting for medical histories and presentation of illness or injury… Show more Dedicated to delivering medical services in extreme situations, transporting people with medical emergencies, and providing education to the community to promote safety and health. There is a universal commitment to excellence in the delivery of responsible, professional, and caring services.• Interfaced with over 5,000 patients and bystanders in critical situations to assess and determine courses of treatment, accounting for medical histories and presentation of illness or injury, including over 100 lives saved, and 12 resuscitations• Coordinated active, on-site resources, including law enforcement, fire response, equipment, and other EMTs• Generated documentation for use in emergency medical settings, and provided concise data for physician use Show less

1400 Turk Hill Rd, Perinton, Ny 14505

Dedicated to delivering medical services in extreme situations, transporting people with medical emergencies, and providing education to the community to promote safety and health. There is a universal commitment to excellence in the delivery of responsible, professional, and caring services.• Interfaced with over 5,000 patients and bystanders in critical situations to assess and determine courses of treatment, accounting for medical histories and presentation of illness or injury… Show more Dedicated to delivering medical services in extreme situations, transporting people with medical emergencies, and providing education to the community to promote safety and health. There is a universal commitment to excellence in the delivery of responsible, professional, and caring services.• Interfaced with over 5,000 patients and bystanders in critical situations to assess and determine courses of treatment, accounting for medical histories and presentation of illness or injury, including over 100 lives saved, and 12 resuscitations• Coordinated active, on-site resources, including law enforcement, fire response, equipment, and other EMTs• Generated documentation for use in emergency medical settings, and provided concise data for physician use• Wrote operational manuals for medics, with approval at regional and state level• Team lead on community feedback committee, for assurance of customer service Show less

1190 Scottsville Rd, Rochester, Ny 14624

A regional emergency training complex for police, fire and emergency medical personnel, under the supervision of Monroe Community College. Performed instruction of basic and advanced methodologies and skills for emergency medical service providers. Also, adjudicated live skills tests for state certification.• Delivered 350+ hours of EMS classroom and live-scenario training, and coordinated and administered 15 strict, state-mandated exams

Walworth Volunteer Ambulance, 2178 Church St. Walworth, Ny

Dedicated to delivering medical services in extreme situations, transporting people with medical emergencies, and providing education to the community to promote safety and health. There is a universal commitment to excellence in the delivery of responsible, professional, and caring services.• Interfaced with over 5,000 patients and bystanders in critical situations to assess and determine courses of treatment, accounting for medical histories and presentation of illness or injury… Show more Dedicated to delivering medical services in extreme situations, transporting people with medical emergencies, and providing education to the community to promote safety and health. There is a universal commitment to excellence in the delivery of responsible, professional, and caring services.• Interfaced with over 5,000 patients and bystanders in critical situations to assess and determine courses of treatment, accounting for medical histories and presentation of illness or injury, including over 100 lives saved, and 12 resuscitations• Coordinated active, on-site resources, including law enforcement, fire response, equipment, and other EMTs• Generated documentation for use in emergency medical settings, and provided concise data for physician use Show less

Webster, Ny

Providing leading-edge document technology, services, software and supplies for graphic communication and office printing environments of any size, as customers look to improve productivity, and maximize profitability. Innovating how the world communicates, connects and works, helping companies deliver breakthrough experiences to improve and grow their business.• Coordinated solution development between peers and clientso Drafted customized documentation, including 2 full user… Show more Providing leading-edge document technology, services, software and supplies for graphic communication and office printing environments of any size, as customers look to improve productivity, and maximize profitability. Innovating how the world communicates, connects and works, helping companies deliver breakthrough experiences to improve and grow their business.• Coordinated solution development between peers and clientso Drafted customized documentation, including 2 full user manuals and 100+ point-specific technical responses and white papers, for customers and technical personnelo Handled up to 75 in-depth customer issues, daily• Project leader for refurbishment and resale programo Recouped 20% sales loss on used machines, at $50k per unito Drafted documentation and directed re-tooling process• Subject matter expert for electrical component issueso Reduced post-sale technical costs by 40%, annually, through use of Lean Six Sigma and proactive testing• Customer Satisfaction Coordinatoro Lead five-person team in resolving satisfaction issues with customers through use of survey and active interview, driving overall satisfaction from 91% to 97% within one year Show less

Rochester, New York Area

Burlington is a leading off-price apparel and home product retailer, operating 567 stores in 45 states and Puerto Rico, offering a large assortment of current, high-quality, designer and name-brand merchandise at up to 65% off other retailers' prices. The selections include coats, clothing, shoes, an assortment of linens and home décor, and baby items, from bottles to cribs!• Responsible for accuracy of up to five cash registers in any given shift• Guaranteed safe transaction of daily… Show more Burlington is a leading off-price apparel and home product retailer, operating 567 stores in 45 states and Puerto Rico, offering a large assortment of current, high-quality, designer and name-brand merchandise at up to 65% off other retailers' prices. The selections include coats, clothing, shoes, an assortment of linens and home décor, and baby items, from bottles to cribs!• Responsible for accuracy of up to five cash registers in any given shift• Guaranteed safe transaction of daily receipts to the bank, in amounts of over $45k• Trained and monitored front end operators and cashiers• Maintained organized layaway room Show less

Associate Of Science (A.S.), Paramedicine

Clinical Coordinator: Acting as interface between students and faculty, and providing a resource for peers for information.

Bachelor'S Degree, Computer Science, 3.67

University of the People (UoPeople) is the first non-profit, tuition-free, accredited online university. Dedicated to opening access.

Certification, Emergency Medical Technician

Associates, Applied Sciences

Activities and Societies: Vice President, Student Government; Editor-in-Chief, "The Crier"; Actor / Stage Manager, Two-Bit Players.