Erik Lynch Email & Phone Number

Los Angeles, Ca, Us

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San Jose, California, Us

• Organized weeklong SKO for global employees and partners.• Submitted NDAs through Salesforce to outside parties.• Scheduled meetings and phone calls with both clients and team members.• Coordinated and scheduled meetings for VPs to meet with executive staff- including CEO and other VPs.• Compared information and coordinated with other executive assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives. • Approved travel expenses and reimbursement requests from managers and other administrative support.

San Jose, California, Us

• Created and updated Salesforce opportunities for all of Magento’s channel partners and technology partners.• Created and updated Salesforce Partner Terms to match corresponding opportunities.• Combined preexisting data from various sources to make Salesforce the primary source of record.• Uploaded all invoices, contracts, and corresponding emails into the appropriate opportunities.

Atlanta, Ga, Us

• Resolved escalated calls and emails with customer concerns and payments.• Assisted newly hired employees by explaining company policy and direct training.• Collaborated with team members to complete demanding projects under tight deadlines. • Reviewed and approved customers to add additional properties or upgrades to their portfolios. • Worked with product managers and engineers to improve internal tools.• Assisted in the coordination of Salesforce integration.• Responsible for QA and coaching representatives in Atlanta during transition to new company location in Georgia.

Atlanta, Ga, Us

• Responsible for the billing, collection, and customer service for the top clients, who were responsible for over 10% of the annual revenue for Rent.com. • Increased collections rate for top accounts by 10%.• Maintained positive rapport with companies and maintained consistent communication and training with various property contacts and company contacts.

San Jose, Ca, Us

• Supervised WFH team members and ensured that representatives were trained in various policies to maintain flexibility in covering volume influxes. • Decreased overtime hours by implementing cross training program within department.• Audited cases and emails to ensure that eBay users and VeRO (Verified Rights Owner) participants received quality service.• Maintained time punches for employees and addressed discrepancies when needed.• Coordinated and acted as point of contact with other departments to maintain effective workflow while working user cases.

• Supervised team of 25 employees.• Improved team schedule adherence from 78% to 93%.• Increased sales conversion rate 4% to 12%.• Increased warranty sales from 9% to 23%.• Wrote training manual for new hired representatives. • Resolved online negative feedback by contacting individuals directly.• Participated in QA tests for internal system upgrade to ensure that software was working properly prior to going live.

• Supervised staff of 8 employees and ensured orders were completed in a timely manner.• Maintained positive customer relations.• Responsible for location finances, including cash drawer and accounting. • Responsible for supplies and purchasing. • Coordinated machine maintenance repairs.