Erik Malkemus Email & Phone Number

Calabasas, Ca, Us

Calabasas, California, United States

As the Head of AI at PlanetArt, I lead the strategy and implementation of cutting-edge AI solutions across our global brands. With a unique blend of product management expertise and deep technical knowledge, I'm driving transformative changes in customer experience and operational efficiency.Key Achievements:• Spearheaded the development and rollout of an AI chatbot achieving an industry-leading 85% automation rate across 65+ brand/geography combinations• Designed and implemented robust data processing and analytics systems, providing real-time insights for business decision-making• Pioneered AI-driven image tagging and scoring systems, enhancing product discoverability and user experience• Developed innovative AI workflows for continuous improvement of customer service quality• Rolled out internal AI assistant to all employees, provided training, designed guardrails and ensured compliance• Implemented advanced image processing solutions, including generative expand services and AI-powered tools for image enhancement and manipulationTechnical Expertise:• Prompt Engineering: Crafting sophisticated prompts for various LLMs, optimizing for accuracy and efficiency• AI System Integration: Seamlessly integrating AI tools with existing e-commerce platforms• Data Analytics: Building custom dashboards and reporting systems for actionable insights• Multi-modal AI: Leveraging vision and language models for enhanced product analysisLeadership:• Cross-functional collaboration: Engaging with C-suite and department heads to align AI initiatives with business goals• Team management: Leading a dedicated AI team while coordinating with brand product managers• Innovation culture: Fostering an environment of continuous learning and experimentation in AII'm passionate about pushing the boundaries of AI in e-commerce and personalization, always seeking new ways to enhance user experiences and drive business growth through intelligent automation.

Los Angeles, California, United States

In my current role as Vice President of Product Management at PlanetArt, I am responsible for guiding the strategic development and execution of product initiatives across our diverse portfolio of e-commerce websites. Key achievements include:• Aligning product and implementation strategy for three product teams with business goals and objectives• Implementing AI-based language models to enhance product capabilities and optimize user experiences with prompt engineering.• Mentoring and leading Product Management, QA, and Order Processing Departments.• Overseeing websites SimplytoImpress.com, PersonalCreations.com, CafePress.com, PhotoAffections.com, CanvasWorld.com, MyCustomCase.com, and Gifts.com• Collaborating with developers and analysts to develop intuitive and insightful company-wide dashboards• Standardizing processes for road mapping, feature planning, specification writing, and Jira workflow managementBy leveraging my product management expertise, technical skills, and leadership abilities, I drive innovation and growth at PlanetArt, ensuring our products and services consistently exceed customer expectations and maintain a competitive edge in the market. As an AI and language model enthusiast, I actively explore new technologies and methodologies to enhance our solutions and empower cross-functional teams in the new era of AI.

Los Angeles, California, United States

As Senior Director, I oversaw roadmaps for eight B2C web properties and led cross-functional teams to achieve business and UX goals. Key achievements included:• Translated stakeholder needs into prioritized development solutions• Designed algorithms for business and UX objectives• Drafted patents and technical drawings• Managed custom BI Platform for data sharing and alerting• Implemented A/B test experiments to optimize product performance• Mentored Directors of Product and teams.My expertise in data analysis, MySQL, and team leadership contributed to PlanetArt's success in product development and user experience.

Calabasas, Ca

As Director of Product Development, I reported directly to the CEO and President while leading a diverse team of product managers, QA managers, and order processors. My key accomplishments include:• Managed development on SimplytoImpress.com, PhotoAffections.com, and launched CanvasWorld.com, MyCustomCase.com• Maintained project roadmaps and backlog with a forecasting tool• Served as database admin, providing ad-hoc data requests and defining data models for new sites and features• Implemented numerous platform features and integrations, including design templating systems, website launches, and A/B testing platformMy role in product development significantly contributed to the growth and expansion of PlanetArt's web properties.

Calabasas, Ca

As Manager of Operations, I played a crucial role in improving efficiency and effectiveness across various departments. My key accomplishments include:• Managed product introductions and content department, resulting in over 6,000+ customizable templates annually• Enhanced customer experience by incorporating customer-requested features into specification documents• Streamlined order processing and managed a team of up to 50 order processors, ensuring high-quality printable files for customized goodsMy efforts in this role helped optimize the overall operations and customer experience at PlanetArt.

Austin, Texas, United States

Acquired by PlanetArt. Role: Site Admin, Customer Service and Production Manager.