Erik Malkemus Email & Phone Number

Calabasas, California, United States

• As the Head of AI at PlanetArt, I lead the strategy and implementation of cutting-edge AI solutions across our global brands. With a unique blend of product management expertise and deep technical knowledge, I'm.
• Spearheaded the development and rollout of an AI chatbot achieving an industry-leading 85% automation rate across 65+ brand/geography combinations
• Designed and implemented robust data processing and analytics systems, providing real-time insights for business decision-making
• Pioneered AI-driven image tagging and scoring systems, enhancing product discoverability and user experience
• Developed innovative AI workflows for continuous improvement of customer service quality
• Rolled out internal AI assistant to all employees, provided training, designed guardrails and ensured compliance

Los Angeles, California, United States

• In my current role as Vice President of Product Management at PlanetArt, I am responsible for guiding the strategic development and execution of product initiatives across our diverse portfolio of e-commerce websites..
• Aligning product and implementation strategy for three product teams with business goals and objectives
• Implementing AI-based language models to enhance product capabilities and optimize user experiences with prompt engineering.
• Mentoring and leading Product Management, QA, and Order Processing Departments.
• Overseeing websites SimplytoImpress.com, PersonalCreations.com, CafePress.com, PhotoAffections.com, CanvasWorld.com, MyCustomCase.com, and Gifts.com
• Collaborating with developers and analysts to develop intuitive and insightful company-wide dashboards

Los Angeles, California, United States

• As Senior Director, I oversaw roadmaps for eight B2C web properties and led cross-functional teams to achieve business and UX goals. Key achievements included:
• Translated stakeholder needs into prioritized development solutions
• Designed algorithms for business and UX objectives
• Drafted patents and technical drawings
• Managed custom BI Platform for data sharing and alerting
• Implemented A/B test experiments to optimize product performance

Calabasas, CA

• As Director of Product Development, I reported directly to the CEO and President while leading a diverse team of product managers, QA managers, and order processors. My key accomplishments include:
• Managed development on SimplytoImpress.com, PhotoAffections.com, and launched CanvasWorld.com, MyCustomCase.com
• Maintained project roadmaps and backlog with a forecasting tool
• Served as database admin, providing ad-hoc data requests and defining data models for new sites and features
• Implemented numerous platform features and integrations, including design templating systems, website launches, and A/B testing platformMy role in product development significantly contributed to the growth and.

Calabasas, CA

• As Manager of Operations, I played a crucial role in improving efficiency and effectiveness across various departments. My key accomplishments include:
• Managed product introductions and content department, resulting in over 6,000+ customizable templates annually
• Enhanced customer experience by incorporating customer-requested features into specification documents
• Streamlined order processing and managed a team of up to 50 order processors, ensuring high-quality printable files for customized goodsMy efforts in this role helped optimize the overall operations and customer.

Austin, Texas, United States

Acquired by PlanetArt. Role: Site Admin, Customer Service and Production Manager.