Erik Berg Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

• One of first three members of newly formed Engineering Team, tasked with developing practices and policies, bringing contractor developed software in-house, improving infrastructure, and expanding capabilities for.
• Created first generation extension enabling single sign-on from the Q2 digital banking platform
• Designed and implemented service enabling single sign-on from the Banno digital banking platform
• Developed initial widgetized version of Business Insights’ Cashflow Graph for Banno Dashboard Plugin
• Collaborated with front-end engineers to integrate Cashflow Graph widget into the application
• Implemented document management service to move application content changes outside of the software development life cycle, and enable multilingual support and per-client content customizations

Newton, MA

• Joined existing engineering team to ramp-up resources for iVantage’s new initiative tracking application. Later expanded into benchmarking, data workbench, knowledge sharing, and user management applications. Provided.
• Designed and implemented new data mart report publication process, which reduced resource blocking from 12-20 hours to 0.5-2 hours for large, complex reports
• Created a new, modern user interface for knowledge sharing application, enabling replacement legacy front-end without requiring replacement of the legacy back-end
• Implemented new report application feature which retained filter options when switching view tabs, allowing users to more easily review different aspects of complex reports
• Created a data workbench application dashboard, providing Client Services team with an easily accessible, consolidated view of report building tasks and current progress
• Facilitated weekly architectural discussions with external, off-shore development team to ensure in-house knowledge of the product was maintained and open questions were answered satisfactorily

Waltham, MA

• Promoted to provide architectural and development leadership for custom software, adoption of open-source solutions, and selection of off-the-shelf applications. Partnered with business and technical teams to define.
• Partnered with core teams, including Problem Management, Network Operations, and Project Planning, to identify improvements to existing business applications and manage migrations to new systems
• Oversaw successful implementation of new help desk management solution for tracking issues reported by internal business units and external partner merchants
• Utilized cloud provider services to implement custom handler to improve automatic assignment of tickets in issue tracker and better identify email message threads to prevent duplicate tickets
• Implemented custom cloud-based handler and system tooling to improve the automatic assignment of support tickets, enabling much smoother internal support submission and management
• Developed custom tools to automate support subtask generation, ensuring tracking of all required actions for complex requests, improving the effectiveness of internal support teams

Lexington, MA

• Joined small team performing development and support for internal applications. Designed and developed automation to reduce manual tasks across company. Review designs and code to ensure code quality.
• Provided application configuration, internal user support, and vendor engagement for SaaS solutions
• Maintained custom tooling to synchronize user data between corporate and enterprise resource planning systems, to streamline population of user info in requests (PTO, Purchasing, etc.)
• Maintained custom tools to migrate data between applications and clean-up system generated data
• Performed application configuration, internal user support, and vendor engagement for SaaS solutions

Framingham, MA

• Joined existing development team to design and implement enhancements and bug fixes for health care ordering applications. Provided review and feedback for enhancement requests and bug reports from customer sites..
• Integrated prescription benefit checking functionality into Provider Order Management application, to be compliant with evolving Medicare Part-D regulations
• Improved dictionary loading algorithm to address significant order filing delay affecting customers