Erik D. Email & Phone Number

San Antonio, Texas, Us

▪Install, support, troubleshoot and maintain hardware infrastructure according to industry best practices, including routers, switches, Wi-Fi controllers, and firewalls.▪Administers Microsoft’s Intune and Entra.▪I perform continuous deployments of application updates, security updates and in house application updates with deployment tools to ensure network reliability and security.▪I set up/configure/deploy and maintain Cisco / HPE Aruba switches.▪Researched, procured and deployed new switches to replace EOL hardware, while planning for redundant systems and connections throughout the organization.▪Experience working with virtualization platforms (vSphere), Active Directory, DNS, and Domain Controllers.▪Monitor network usage, system resource utilization, trending, capacity planning, anticipate problems and suggest solutions.▪Install and provide support and troubleshooting for on-premises Voice/VOIP systems, IP cameras.▪Regularly work with third party ISP’s and other vendors▪Diagnose problems and solve issues, often under time constraints.▪Provide network maps/documentation.▪Uphold network and application security standards, redundancy, resiliency, and documented procedures for critical event remediation.▪Plan for new machine/camera layouts to terminate and run Cat6/6a ethernet cables.▪Provide access control by creating/decommissioning User badges.

San Antonio, Texas, Us

Live Oak, Texas, Us

• NOC• Provides technical support for Solarwinds, an IT resource monitoring software that alerts on all required systems.• Provides technical support for Globalscape EFT/Globalscape Workspaces/Axway that contains the cryptographic encryption for secure connections with encrypted data files that are internal or external with 3rd party organizations.• Creates procedures required to maintain transactions, data and reports from the automated batch processing software, Automic , that feeds into other systems.• Validate tape back-ups are running/completed and schedule backup tapes to be housed offsite with vendor.• Deliver solutions and troubleshoot complex problems involving automation orchestration of batch processing and file transfers.• Monitors, troubleshoots, and provides incident situation management for all systems to include administering and coordinating all production activities concerning the daily operations across multiple platforms performing front line support and escalation.• Manages assigned tickets to implement/modify existing batch jobs, modify SolarWinds nodes, and process Globalscape EFT files through Ivanti / HEAT.• Report and escalate downed circuit to Telco providers for trouble resolution as needed.• Document and report daily tasks, responsibilities, change requests and incidents to the oncoming shift.• Provide after-hours Service Desk support/triage.• Troubleshoot Network/Server hardware issues, reboot & restart as needed.

Live Oak, Texas, Us

San Antonio, Tx, Us

-Monitors system resources, troubleshoots and provides incident situation management for our IBM AS400/Power9 and Windows Server 2008-2019 environments. -Responsible for administering, planning ensuring uptime of FTP applications for approximately 300 daily secure File Transfers from internal and external users.-Performs daily backups to ensure the integrity of our IBM AS400/Power9 Systems.-Maintains knowledge of procedural languages and system administration tools.-Ensures business continuity by verifying the Data Center is in an optimal environment, according to business requirements ~25 tasks daily-Prevents business interruptions by assisting with Priority 5 through Priority 2 tickets and incidents through ServiceNow ticketing system.

Irving, Texas, Us

• Within three months I was hired onto Caterpillar from Manpower recruiting company due to excellent performance.• Four months in I was requested to help with a new Power Generation startup the company was launching due to being recognized for my quick learning and adaptability.• Learned how to handle ST Digital Torque wrenches, Power tools, Click Wrenches and various hand tools.• Learned how to assemble Diesel Engines and how many of their components work.POWER GENERATION• Quickly learned how to run my new station with co-worker. We went from pushing 1 power generator to 10 generators a day due to our excellent teamwork.• Learned how to operate Over Head Cranes, and Hoists, from 1 ton to 20 ton. • Loaded Generators onto shipping trucks, landed hundred pound muffles, and landed hundred pound generator canopies daily.• I was the first to be taught the Generator Cold Package wiring from an engineer, within days I was able to wire Cold Packages alone and in record time. • Taught many others how to wire Cold Packages by making custom graphics on how the procedure is done and where to land each wire, which were then used in Official Standard Work Graphics.• Troubleshoot when lights and damper wiring do not work as intended.• Testing Cold Weather Package Generators for properly functioning lights and dampers/actuators. • About 8 hours of Forklift experience, willing to learn more.• I learned how to build various generator packages and how their components work together.

As a Research and Statistics Tech I would perform routine technical research and statistical work. Work would involve specialized project work for a HHSC program area. I would assist OIG General Investigations with research. I assisted in copying files for ADH Hearings, Fair Hearing and District Attorneys. Scanning information into ASOIG and Matches, researching employment or household verification's, assisting in filing and purging case records, coordinating updates on prosecution cases with District Attorney offices and contacting counties for court dispositions, if applicable. Work involved technical writing, drafting policy or training documents, developing internal and external communications documents, including web-based documents; research and statistical tracking and analysis; collecting, organizing. and interpreting data; preparing reports, training materials, and planning documents; and participating in project team meetings to coordinate project goals, activities. and target outcomes.

Food Service Worker II Responsible for monitoring the preparation and serving of food; ensuring equipment and work areas are maintained in a clean and sanitary manner; maintains records and inventories; prepares reports, receives/issues food and supplies. • Prepares patient trays according to individual menus and serves ambulatory patients in an age appropriate manner in the dining room. • Assists in preparation of simple items such as sandwiches, beverages, desserts, cooking eggs and pancakes on a griddle. • Stores remaining food items in proper containers and at appropriate temperature. • Washes and sanitizes eating and cooking utensils, cleans food preparation and dining areas. • Receives supplies from vendors, dates and rotates stock. • Takes refrigerator, freezer, steam table and dishwasher temperatures and records in logs. • Works under supervision of manager with considerable latitude for the use of initiative and independent judgment. • Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility

Bachelor'S, Cybersecurity And Information Assurance

Education record