Erik Moeller Email & Phone Number

Spokane, Wa, Us

Spokane, Washington, United States

Spokane, Washington, United States

Spokane, Washington Area

Manage and organize projects relating to various aspects of network client technology implementationsPerform district-wide 2nd and 3rd level troubleshooting, problem solving, analysis, and consultation relating to technology procurement, administration, and support for network client devices, accounts, software, and connectivityLed and scheduled migrations of over 1550 employee user accounts as part of an Active Directory consolidation project designed to merge five separate domains into one combined domain. Migrations completed almost (6) weeks ahead of schedule for this year-long project.Executed client-side inventory analysis and 5-year rotation planning for over 5500 workstations and laptopsContributed to the CCS Desktop Engineering Team, which is primarily responsible for network client design, deployment, standardization, and automation with System Center Configuration Manager as the primary toolDeveloped training materials and provided instruction to faculty and staff in Microsoft Office, Angel learning platform, Camtasia, and other various technologies beneficial to student instructionLed a team of 2nd level technicians in all non-managerial aspects of client-side information technology deployment and support, including distribution of ticket-related workload and dispatch oversightManaged work study students supporting SFCC’s largest student computer labOrganized, archived, authored, re-designed, and enhanced the CCS HelpDesk website contentLed a website redesign with a team of faculty members for the Faculty Development Committee’s website

Spokane, Washington Area

Managed a team of Natural Language Model Developers and Technicians who designed and built human emulation software to create virtual experts for our clientsDirected software development lifecycle and oversaw delivery to clients including Amazon.com, AT&T, and Shaw CommunicationsImplemented strategic planning for ongoing software design, build, and delivery improvements in consultation with the Information Architecture teamCreated and maintained best practices guidelines and procedures to ensure newer employees had step-by-step instructions specific to their assigned projectPerformed Natural Language Model Developer duties in addition to supervisory and leadership duties

Spokane, Washington Area

Designed, built, and delivered human emulation software for clients, which enabled customers to ask natural language questions and receive relevant, content-specific answersAnalyzed end-user input and client data to design and develop software solutions customized for the client’s vision and business driversUsed automated tools to create/enhance presentation of client's knowledge basePerformed recurring revision and testing to ensure adherence to best practice standards

Spokane, Washington Area

Originated mortgage loans, primarily residential.Educated borrowers on their lending options and assisted them in choosing the product that best met their needs.

Spokane, Washington Area

Originated mortgage loans, primarily residential.Educated borrowers on their lending options and assisted them in choosing the product that best met their needs.

Spokane, Washington Area

Originated mortgage loans, primarily residential.Educated borrowers on their lending options and assisted them in choosing the product that best met their needs.

Spokane, Washington Area

Earned National Association of Securities Dealers (NASD) Series 7 & Series 66 licensesPrepared comprehensive financial plans for clientsEducated and advised clients on investment plans to reach their financial goals and objectives

Spokane, Washington Area

Designed, managed, and documented standardized MS software configurations for corporate-wide deployments through software imaging and automated network management systems. MS software and tool responsibilities included: Windows, Office, Internet Explorer, NetMeeting, Visio Viewer and Group Policies. MS software responsibilities deployed to a corporate subset included: Visio and Project.Analyzed and managed risks of MS Security Bulletins relating to workstation security. Submitted work orders for corporate-wide patch deployment with priorities and timelines corresponding to perceived risk.Managed corporate-wide software licensing agreements with Microsoft and consulted on employee questions regarding such contracts. Assisted in renewal negotiations with Microsoft which reduced yearly expenses by over $500,000Managed corporate-wide migration to Internet Explorer 5.5 for over 12,000 workstationsFacilitated a corporate standard security configuration for Internet Explorer

Redmond, Wa

Acted as a liaison for Safeco Life & Investments Company during corporate-wide Windows 2000 Technical Infrastructure project, which completed on-time and under budgetLed a team that authored a Managed Client Technical Blueprint, which thoroughly documented configurations, requirements, best practices, and test results for all components of a software image utilized during a corporate-wide Windows 2000 migrationLed requirements gathering team for Windows 2000 Technical Infrastructure project

Redmond, Wa

Managed a dynamic team of System Analysts, Technical Analysts, and Programmer/Analysts Mentored employees in project management, customer service, and implementation of development plansApproved, budgeted, and monitored team expenses from a yearly budget of over $600,000

Redmond, Wa

Organized and coordinated analysis, coding, testing, and communication for all PC applications developed within financial business and system departments to ensure Y2K compliancePlanned and managed research to automate electronic distribution of client data to agencies and third party administrators, including needs analysis studies with Retirement Services’ most influential agency baseFacilitated company-wide communication of electronic data interchange (EDI) status and directionAuthored an option study for upper management resulting in implementation of a system to provide electronic year-end client information to third party administrators and acceptance of a long-term plan for electronic client data distribution to agencies

Redmond, Wa

Created and maintained PC budget and needs analysis for upper managementPlanned and executed large scale PC software installations, including an on-time, under budget, eighteen month Windows 95 migration effort for Retirement Services departmentMentored and led PC support team membersTrained employees in various PC software applicationsPerformed PC troubleshooting and support, including ordering and staging PC hardware and software

Redmond, Wa

Performed scheduling analysis on large mainframe COBOL systemEnhanced and maintained JCL and COBOL codeProvided technical support for business analystsSupported production batch cycle during off hours

Bs, Business - Information Systems

Minors in Mathematics and Computer Science

Education record

Diploma