Erik Nance Email & Phone Number

Kennesaw, Georgia

High Point, NC

• Utilized the StiboSystems STEP MDM platform to acquire, manage, and publish product content and data for brands such as Rubbermaid, Sharpie, Contigo, and Graco. Content is used regularly by trade, sales, marketing.
• Facilitated the onboarding of over 20 brands into the STEP platform from discovery to launchCoordinated with brand managers to establish effective data models, workflows, and content delivery systems
• Provided integral support for two direct-to-consumer site relaunches (www.gracobaby.com and www.rubbermaidcommercial.com)
• Trained and managed an 8-member PIM Data Team responsible for collecting data for STEP integration

High Point, NC

• Ensured reliability and functionality with the design and implementation of various software and website launches by documenting and executing test cases to demonstrate component-level to user acceptance.
• Collaborated with content management teams to determine root causes of issues with software and website functionality
• Proposed solutions for discrepancies and ensured effectiveness of the correction
• Researched and systematized more efficient QA processes, drastically improving testing speed

Greensboro/Winston-Salem, North Carolina Area

Greensboro/Winston-Salem, North Carolina Area

• Taught interpersonal skills to individuals with developmental differences by facilitating small groups, writing and developing age-based curriculum, and aiding in the creation and marketing of programs and program.
• Streamlined the admissions process, resulting in the addition of four new programs and high group attendance at all times
• Developed and implemented a data-based approach to tracking member progress, providing insights for members, parents, and staff on how best to ensure positive outcomes
• Created content for program-related blogs, group emails, handbooks, and other processes

Archdale, North Carolina

As an NCBOP licensed technician I organized, assembled, and prepared medications for pharmacists to dispense. I also greeted and aided customers and healthcare providers, managed inventory and performed routine reports to ensure pharmaceuticals were in stock.

Greensboro/Winston-Salem, North Carolina Area

• Analyzed and filed data with the North Carolina Industrial Commission regarding Medicare and Medicaid claims using an electronic data interchange (EDI) system. Established data specifications with trade partners for.
• Overhauled the EDI process to make it manageable by one person rather than a small team
• Initiated data queries that identified extensive mistakes made by those previously filing electronic data; coordinated efforts to mitigate those issues and guarantee compliance
• Wrote company guidebooks for all responsibilities related to claims compliance, electronic data interchange, and claims handling

Greensboro/Winston-Salem, North Carolina Area

Performed quality assurance and quality control for claims processing. Responsibilities expanded over time to include management of file copy requests, data processing, and software testing for the IT department.