Managed a team including portfolio managers, program managers, and business systems analysts; owned the technology portfolio and multiple product teams providing business solutions through processes and technology.• Product Management: Led the order fulfillment and returns product teams supporting the commercial, business operations, and accounting functions. Each team leveraged a prioritized backlog in a cross-functional environment to deliver multimillion-dollar revenue and cost savings initiatives each fiscal year.• Portfolio Management: Built the technology organization’s prioritized roadmap and managed resource capacity. Owned portfolio processes, progressing initiatives from conception through delivery. Evolved and optimized the organization's ability to plan and utilize resources across a pool of over 200 team members to ensure prioritization and delivery of high-value opportunities. Reported on resource consumption and forward looking plans.• Project and Program Management: Led a team of senior program managers to manage large-scale, complex initiatives.• ERP Implementation: Led the program management function of a two year ERP (SAP) implementation to transform enterprise business processes. Led the subject matter tracks for order-to-cash and returns processes. Launched SAP S/4HANA in May of 2022, replacing Microsoft Great Plains.

Built, organized, and led a team of 40 globally distributed team members to operate and streamline business processes around hardware fulfillment. The goal was to deliver the perfect order by meeting customer delivery expectations without manual intervention.• Established a framework for objectives and key results to better prioritize operational fulfillment improvements to drive efficiency and customer satisfaction. Implemented numerous enhancements to improve key results.• Maintained operational standards for global fulfillment across all sales channels.• Managed all payment processing, including fraud management.

Responsible for building and running the growth driver project roadmap for the e-commerce business, driving millions in incremental annual revenue.• Managed the live chat and phone sales businesses, delivering sustained profitable growth by increasing contributed income and reducing costs. Set strategy and drive tactics.• Built the sales operations team and transformed business processes from reactive chaos into a measured, more efficient framework.• Fostered high performing teams with a customer-first mindset.• Defined strategy and built business capabilities in support of geo expansion of e-commerce.• Reduced operating expenses through vendor changes, contract renegotiations, and process improvements.• Served as business lead for the e-commerce re-platform to Salesforce Commerce Cloud.• Responsible for the initiation and delivery of business development initiatives to provide amazing customer experiences and grow revenue.• Joined team as Manager, Business Development and Planning, Direct Sales. Promoted to Senior Manager and then Director.

Technology lead for all things related to the end-to-end sales and fulfillment processes. Sonos was in late stage startup mode, so duties and ownership spanned project management, product ownership, operations, and business analysis.• ERP and E-Commerce Product Owner: Led a product team to drive commercial sales. Embedded Scrum and organized the team to accelerate technical delivery.• Order To Cash Lead: Responsible for business user stories and technical flows across finance, sales, and logistics, applying a new enterprise business process framework to re-implement Microsoft Dynamics Great Plains ERP.• Managed order-to-cash business priorities and program portfolio for all changes to the ERP and e-commerce platforms. Managed all technical projects.• Technical Project Manager: Delivered a new platform to support a quickly growing direct sales business (B2C), as well as the online dealer channel (B2B). Drove implementation of EDI with mass retail partners.• Joined Sonos as Project Manager and Business Analyst in the Business Systems Group, and promoted to Senior Product Owner.

Operations lead for a field-based team of 200 medical science liaisons. Managed projects, led communications, ran process improvement efforts, technology deployments, training, CRM (customer relationship management) reporting, and records management.• Project managed medical information conversion for the roll out of an external medical information web site for health care professionals.• Led process improvement initiative to streamline the management of interactions with health professionals for medical liaisons using a custom CRM tool.

Served as lead analyst for the offshore R&D global resourcing initiative. Provided system assessments to support R&D processes with offshore resources. Led the transition on site in Mumbai, India.

Three year rotational leadership development program.• RFID Program Manager, Global RFID Service, Supply Chain IT (Rotation 3).- Initiated and delivered a real time location system pilot to track the location and movement of assets.• Business Consultant, Medical Information Strategy and Consulting (Rotation 2).- Oversaw development and approval of a $4M business project for a content management system (CMS).• Project Manager and Consultant, Collaborative Computing Implementation (Rotation 1).- Provided training services to R&D business teams on enterprise collaboration tools and best practices.

PULSE is GSK’s initiative empowering employees to make a difference in communities leveraging professional skills during a six month assignment with a non-profit.Direct Relief in Santa Barbara, CA. Five months as project manager for an ERP implementation (SAP).

PULSE is GSK’s initiative empowering employees to make a difference in communities leveraging professional skills during a six month assignment with a non-profit.Leonard Cheshire Disability in Colombo, Sri Lanka. Seven weeks developing a growth strategy for serving people with disability.

Drove a server migration project to reduce costs.

Developed JAVA based software solutions for Sun Remote Services.