Erik Odegaard Email & Phone Number

Hines, Il

Crestwood, Il

Managing 71 branch locations, responsible for IT project management, budgetary guidance, support escalations and face to face customer service. Charged with a wide range of responsibilities that requires one to prioritize and manage projects to completion with minimal supervision. Provide IT solutions for business needs, streamlining of operations and provide improved customer experience. Act as Lead and/or manager on small, medium projects and phases of a larger project, which include LAN/WAN infrastructure upgrades, Cisco VoIP installations and systems’ implementations. Administer and maintain the company’s telephony systems, including Cisco IPT and Contact Centers, and various other 3rd party PBX/VoIP systems.

Provide Tier I and Tier II support for approx 125 field offices. Resolve and/or escalate users issues in an expedient manner, acting as the point of contact. Participate in scheduled and unscheduled system maintenance. Participate in corporate or field office projects. Engage regularly with vendors concerning equipment purchases and installation. Analyze,troubleshoot and provide solutions to WAN and LAN infrastructure issues. Research emerging technologies, perform testing and submit recommendations.Accomplishments-Completed merger activities of BFI and its subsidiaries and Allied Waste companies.-Participated in more than 8 merger and acquisition projects for more than 150 field offices over the span of 48 months-Developed the Electronic Recycling program designed to recycle all IT hardware reducing waste output-Participated in more than 10 different steady state projects from 2004 to 2008-Participated in implemented the Help Desk IP phone system.-Participated in the implementation of the backup data center merger project

Performed daul role of Sales of computer and computer related products and engaged in repair, installation, and service of computer and computer related products

Technician responsible to maintain eleven F14 Tomcat aircraft electrical systems. In 1993, promoted in rank and assigned to senior technicians group primarily responsible as a first responder to all aircraft issue; identify, assess, resolve or delegate to appropriate team. Transferred to active reserve in 1994.

Certificate, Cisco Networking Academy Program, Pass

Bachelors, Electricial Engineering Technology

Associates, Applied Sciences

Activities and Societies: Aviation Maintenance Technology