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Erik Osorio, Ccxp Email & Phone Number
Service Delivery Manager
at
FIS
2 work emails found
@fisglobal.com
3 phones found area 727
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Service Delivery Manager
Location
St Petersburg, Florida, United States
Company size
Who is Erik Osorio, Ccxp? Overview
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Quick answer
Erik Osorio, Ccxp is listed as Service Delivery Manager at FIS, a company with 3378 employees, based in St Petersburg, Florida, United States. AeroLeads shows a work email signal at fisglobal.com, phone signal with area code 727, and a matched LinkedIn profile for Erik Osorio, Ccxp.
Erik Osorio, Ccxp previously worked as Senior Product Support Manager at Fis and Client Relationship Manager, Data Solutions Group at Fis. Erik Osorio, Ccxp holds Bachelor'S Degree, Bachelor Of Science In Business Administration from University Of Florida.
Company email context
Email format at FIS
This section adds company-level context without repeating Erik Osorio, Ccxp's masked contact details.
*@fisglobal.com
71% confidence
AeroLeads found 2 current-domain work email signals for Erik Osorio, Ccxp. Compare company email patterns before reaching out.
Profile bio
About Erik Osorio, Ccxp
Bilingual (Fluent Spanish/English) Customer Experience Certified, People/Systems Manager and Data Licensing Specialist with 16+ years of experience in the financial technology industry. Proven ability to build and maintain strong relationships with clients, partners, and internal stakeholders. Expertise in Team Building and Management, Business Process Analysis, Product Marketing, Client Relationship building and CX principles with emphasis on Net Promoter Score, Customer Journey Mapping, Culture and Design.
Listed skills include Business Analysis, Leadership, Process Improvement, Data Center, and 23 others.
Current workplace
Erik Osorio, Ccxp's current company
Company context helps verify the profile and gives searchers a useful next step.
Fis
12 roles
Erik Osorio, Ccxp work experience
A career timeline built from the work history available for this profile.
Service Delivery Manager
Current
Jul 2023 - Present
Senior Product Support Manager
Responsible for overseeing the Data Solution products (Ethos Analytics/Tableau) Tier 1 and Tier 2 remote support teams as well as overall performance metrics through the development of KPI's. Improved efficiencies by leveraging managerial tools such as Workday, Teams and ServiceNOW to ensure an excellent client experience through service model changes..
Mar 2022 - Jun 2023
Client Relationship Manager, Data Solutions Group
Responsible for overseeing the operations management of Data Solutions SaaS products for the remote Tier 1 support team and overall performance metrics through the development and tracking of KPIs. Also responsible of managing a specialized team of Relationship Managers for Data Licensing products (Anonymized, Merchant and Synthetic) with vendors and.
Mar 2020 - Feb 2022
Client Relations Manager Ii
Led and supported an elite specialized Client Relations support team, tasked with providing an excellent client experience and support to the most complex and biggest profile bank and credit union clients for our credit card enterprise software (BASE2000 and TBS), as well as related value added products, such as Fraud, Marketing, Data Warehouse services to.
Jan 2019 - Feb 2020
Senior Business Process Analyst
Responsible for most complex business and systems process analysis, design, and simulation. Providing the highest level understanding of FIS' business systems and industry requirements. Focused on process analysis and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment..
Dec 2016 - Jan 2019
Client Relations Manager
Promoted internally in the Client Relations TBS community banking side as the manager of a team of 7 Client Relations representatives. I manage the service side of the client relationship including escalations, effective oversight of client project and implementations, execution of account plan activities, building of relationships with client contacts and.
Mar 2014 - Nov 2016
Specialized Client Relations Account Representative
Promoted internally to the Specialized Client Relations team which dealt with managing the biggest and most complex clients that FIS has to offer. Handle complex calls/ solutions that require analysis and research. Work on multiple projects as a project leader or frequently as the subject matter expert. Works on projects/issues of medium to high complexity.
Oct 2011 - Feb 2014
Client Relations Account Representative
Administers the necessary product requirements to maintain consistent account control of clients that use FIS software products and added value product sales. Ensured that the quality and utilization of FIS software products satisfied client needs.
Oct 2010 - Sep 2011
Product Support Quality Analyst
In charge of reviewing and auditing the Product Support department to ensure quality standards are being met. Prepared detailed reports of findings and provided monthly reports to management to use in evaluating individual performance and training purposes. Delivered quality feedback to associates and management, while maintaining expertise in areas of.
Nov 2008 - Sep 2010
Product Support Specialist
First joined FIS as an entry level professional and worked closely with administrative and reporting duties for marketing/loyalty products such as Letterchecks, Statement Checks, Scorecard and FastTrack.
Jun 2007 - Oct 2008
Human Resources Specialist
Demonstrated capacity to provide comprehensive support for business and staff including recruitment, conflict resolution, training, corporate event planning and designed company intranet for the call center.
Sep 2005 - Jun 2007
Team & coworkers
Colleagues at FIS
Other employees you can reach at valuelink.co.uk. View company contacts for 3378 employees →
SK
Sachin Kasule
Colleague at Fis
Pune, Maharashtra, India, India
View →
TO
Tekena Okaye
Colleague at Fis
Poznań, Wielkopolskie, Poland, Poland
View →
AD
Abderrahmane Djoudi
Colleague at Fis
Poznan, Wielkopolskie, Poland, Poland
View →
AK
Akshat Karade
Colleague at Fis
Pune, Maharashtra, India, India
View →
MG
Meghna Girase
Colleague at Fis
Pune, Maharashtra, India, India
View →
SA
Shahir Ahmed
Colleague at Fis
Plano, Texas, United States, United States
View →
TM
Tanishq Mathur
Colleague at Fis
Pune, Maharashtra, India, India
View →
TM
Twisapati Mohapatra
Colleague at Fis
Bengaluru, Karnataka, India, India
View →
AM
Aditya More
Colleague at Fis
Pune, Maharashtra, India, India
View →
EC
Emer Christine Ayonon
Colleague at Fis
Metro Manila, Philippines
View →
Sachin Kasule
Colleague at Fis
Pune, Maharashtra, India, India
View →
TO
Tekena Okaye
Colleague at Fis
Poznań, Wielkopolskie, Poland, Poland
View →
AD
Abderrahmane Djoudi
Colleague at Fis
Poznan, Wielkopolskie, Poland, Poland
View →
AK
Akshat Karade
Colleague at Fis
Pune, Maharashtra, India, India
View →
MG
Meghna Girase
Colleague at Fis
Pune, Maharashtra, India, India
View →
SA
Shahir Ahmed
Colleague at Fis
Plano, Texas, United States, United States
View →
TM
Tanishq Mathur
Colleague at Fis
Pune, Maharashtra, India, India
View →
TM
Twisapati Mohapatra
Colleague at Fis
Bengaluru, Karnataka, India, India
View →
AM
Aditya More
Colleague at Fis
Pune, Maharashtra, India, India
View →
EC
Emer Christine Ayonon
Colleague at Fis
Metro Manila, Philippines
View →
2 education records
Erik Osorio, Ccxp education
Bachelor'S Degree, Bachelor Of Science In Business Administration
Associate Of Arts - Aa, Business Administration And Management, General
FAQ
Frequently asked questions about Erik Osorio, Ccxp
Quick answers generated from the profile data available on this page.
What company does Erik Osorio, Ccxp work for?
Erik Osorio, Ccxp works for FIS.
What is Erik Osorio, Ccxp's role at FIS?
Erik Osorio, Ccxp is listed as Service Delivery Manager at FIS.
What is Erik Osorio, Ccxp's email address?
AeroLeads has found 2 work email signals at @fisglobal.com for Erik Osorio, Ccxp at FIS.
What is Erik Osorio, Ccxp's phone number?
AeroLeads has found 3 phone signal(s) with area code 727 for Erik Osorio, Ccxp at FIS.
Where is Erik Osorio, Ccxp based?
Erik Osorio, Ccxp is based in St Petersburg, Florida, United States while working with FIS.
What companies has Erik Osorio, Ccxp worked for?
Erik Osorio, Ccxp has worked for Fis and Macy'S.
Who are Erik Osorio, Ccxp's colleagues at FIS?
Erik Osorio, Ccxp's colleagues at FIS include Sachin Kasule, Tekena Okaye, Abderrahmane Djoudi, Akshat Karade, and Meghna Girase.
How can I contact Erik Osorio, Ccxp?
You can use AeroLeads to view verified contact signals for Erik Osorio, Ccxp at FIS, including work email, phone, and LinkedIn data when available.
What schools did Erik Osorio, Ccxp attend?
Erik Osorio, Ccxp holds Bachelor'S Degree, Bachelor Of Science In Business Administration from University Of Florida.
What skills is Erik Osorio, Ccxp known for?
Erik Osorio, Ccxp is listed with skills including Business Analysis, Leadership, Process Improvement, Data Center, Business Intelligence, Call Centers, Team Leadership, and Disaster Recovery.
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