• Is your website generating more questions than click-rates? I turn developing or underperforming websites into their optimized best self through data-driven design. •From User Research to UI Design: Creating engaging and intuitive apps that users can gleefully navigate in order to retain and grow clients.• On average, users spend 53 seconds on a page - every second counts when it comes to telling your story! Designing logo designs for new and established companies.

• Worked solo mornings and improved order efficiency, increasing average morning sales by +28.5%• Crafted eye catching latte art to increase customer satisfaction.• Streamlined the coffee preparation by decreasing the amount of time per drink by -15%• Created positive user interactions by establishing user specific protocols for regulars that created a sense of belonging and care.• Increased user satisfaction, and received positive user feedback about consistency and professionalism

Nominated by the Education Team to become the Teaching Assistant for the full-time UX Design Diploma Program (November '23 - February '24) on account of high performance throughout the bootcamp.• Assist each student's growth through assignments over the course of 6 different units, and providing specific feedback in order to pinpoint strengths, and identify opportunities through an "I like, I noticed, I wonder" mindset.• Present morning kickoffs, independent challenges, and supervising Open Studio sessions to an in-person cohort of 5 students, on topics that include design thinking, user centered design, storytelling, narrative structure/presentation skills, research techniques, usability tests, Figma, and the applied use of Design Systems.• Contribute to weekly stand-ups and planning sessions with the Education Team to offer insights into the architectural structure of the bootcamp, and assess areas of growth in serving each student successfully• Become a bridge between the lead instructor and students by providing 1 on 1 mentorship meetings to best navigate the individual student's goals, and how to best help them achieve it from a technical and networking perspective.

• Created unique experiences for each customer that resulted in an average +30.2% growth overall during the shifts worked behind the bar.• Collaborated with Big aLICe's key stakeholders to create user centered programming (10th Anniversary Party, Oktoberfest, Trivia)• Narratively walked new customers through Big aLICe's story and lived the ethos that: "The Head Brewer takes care of the experience in the glass, and we'll handle the experience in the taproom"• Planned events within the taproom to drive revenue and create content that aligned Big aLICe's brand with meaningful organizations.

• Tended to a variety of different patients, and sought a diagnoses for all things but not limited to, the totality of joy, the depth of grief, and the meaning of life.

• Performed virtual simulations via digital avatars to multiple Fortune 500 companies that aimed to strengthen conversations regarding race, gender, and religious differences within the workplace.• Established each user as the protagonist within the simulation, identified their values through the initial introduction, and pushed on those in order to challenge them to work through the conflict.• Facilitated talk backs before and after scenarios in order to gauge the user's understanding of the process, and to deconstruct the experience with them after. By separating the experience into the emotional and intellectual, the user is able to have a holistic view of their behaviors and identify what can be improved within a non-judgmental space.• Catalogued findings per each user within a document output sheet to be reviewed by the client.

• User tested different versions of rehearsed shows to identify what key moments need to be adjusted, how timing needs to be changed, and if all parts of the show are viewable by the audience.• Identified and addressed audience engagement barriers, or pain points, within immersive theatre.• Critically analyzed character motivations and audience reactions and currently applying this to user behavior analysis and design decision making.• Collaborated with directors and fellow actors to create immersive experiences, by utilizing experiential design thinking from the audience (user's) perspective.• Honed active listening skills through the 3 year Meisner technique, which allows for a deep awareness during user interviews that can identify key user thoughts even when not explicitly said.• Gathered user insights through deep character analysis that centers the character, applying empathy to the UX Research and Persona Development.

• Cultivated and maintained strong relationships with owners, beverage directors and managers across 140+ accounts within Manhattan's East and West Village.• Sold a vast portfolio of 200+ including beer, liquor, and wine and bale to identify which item within that portfolio fits the establishment’s brand and price point in order to knock off competitor’s draft lines.• Conducted regular visits to accounts in order to limit churn rates and identity opportunities to add more items within the portfolio.• Coordinated logistics, managed inventory, and input deliveries for each client to ensure timely deliveries, and communicate any problems that arise and acted as the point person between dispatch and the customer.