Erik P. Email & Phone Number

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

Dedicated Field Support works closely with financial and bank advisors to deliver service based solutions. Responsible for providing end to end white glove service, takes ownership with point of call resolution, partnership, research, and proactive support.

Rolling Meadows, IL

Supervisor a team of 10 Payment Investigators, develop policy and procedures, manage workflows, assign cases and coach and develop associates. Provide timely and accurate update of payment data cases/queues used for senior management reports detailing the status of compliance with service level agreements with Merchant Customers.

Rolling Meadows, IL

Researched missing and misapplied payments utilizing multiple systems.

Rolling Meadows, IL

Provided world-class customer service on inbound calls from Credit Card customers regarding billing and account information. Provided one-call resolution for all account needs.

Elmhurts, IL

Work in a variety of supervisory roles. Supervised up to 12 Associated. rained new phone team employees and relayed new processes and information to other team members. Handled escalated supervisory calls to answer questions for different locations. Worked on escalated supervisor line to answer questions for different locations.

WOOD DALE, IL

Answered inbound calls from customers regarding billing and account information.

WOOD DALE, IL

Answered inbound calls from customers regarding billing and account information.

Niles, IL

Complete scheduled outbound calls to obtain product order from existing customers. Accept inbound calls related to repair requests for Coca-Cola owned equipment and ensure accuracy of production orders. Suggestively sell additional products and meeting sales and performance goals.

Rosemont, IL

Answer and screen incoming telephone calls and respond appropriately based on priorities. Maintain calendars, post reminders of scheduled meetings and events and proactively prepare the materials for meeting independently. Assist with management of operations team budget, invoice payments and vendor relationships.

Rosemont, IL

Answering incoming calls to the hotel and completed room service orders