Erik Palacios Email & Phone Number

Pasadena, Tx, Us

Houston, Texas Area

-Responsible for ensuring the quality management system conforms to the requirements of ISO 9001:2015, and that necessary processes are established, implemented, maintained, and effective.-Obtained ISO 9001:2015 Certification in 2018.-Develop and maintain sound quality policies, procedures, metrics, and reports to further increase customer satisfaction-Guide the organization in identifying, analyzing, and mitigating risks (and pursuing opportunities)-Quality Management Representative, to act as liaison to external parties (customers, certification bodies, etc.) on matters pertaining to the QMS-Facilitate, recommend, and lead Continuous Improvement initiatives based on evaluating operational data, financial data, risks/opportunities, and qualitative analysis based on observation and discussion. Leverage the knowledge and best practices gained through Continuous Improvement activities to other processes or departments which would benefit from implementation, and empower employees to present and implement ideas for improvements and solutions.

Pasadena, Tx / Rosharon, Tx

-Supervised a team responsible for Accounts Receivable, Accounts Payable, Payroll, Human Resources, Purchasing, Inventory, and IT Support-Developed, assigned, and monitored organizational procedures for office personnel, including accounts receivable/billing, accounts payable, payroll, purchasing (creating RFQs, entering Purchase Orders, receiving orders into the system), filing, and secretarial tasks-Negotiated and managed office contracts including office supplies and office equipment, third-party IT contracts, production equipment rentals, and facilities maintenance (sanitation, utilities)

Houston, Texas Area

-Supervised a team responsible for Purchasing, Packaging, Labeling, Shipping, Receiving, Maintenance, Facility Layout and Capital Expenditures, Technical Writing, and IT Support-Quality Management Representative, responsible for implementing the Quality Management System into all departments and ensuring its ongoing efficiency and compliance with ISO 9001 requirements-Ongoing development and improvement of existing procurement activities including inventory control, receiving and stocking, material requisitions (RFQs), and vendor performance evaluation-Developed internal requisition process to reduce consumables which resulted in an increase in net profit of 6% in 2012, 8% in 2013 -Responsible for sourcing alternatives to address single-source risk mitigation, continuity of supply, cost reduction, new product development, and quality concerns-Successful installation of facility security system resulting in 90% reduction in shrinkage -Established OSHA and NFPA compliant safety procedures to avoid $45K in OSHA fines and $17K fine abatement-Implemented and maintained Preventive Maintenance scheduling for all Production equipment and Facilities Maintenance, in accordance with ISO 9001:2008-Assisted in design, development, and installation of DriveWorks-based program enabling online customization and purchasing of electrical enclosures via company website (Patent Pending)-Designed and implemented formal employee performance review process and standardized hiring documentation and benefits packages resulting in 85% reduction in time-to-hire

Houston, Texas Area

Researched, drafted, and published new policies/procedures and training material to drive efficiency with 30% decrease in customer returns for 2012, managed revision of existing documents

Houston, Texas Area

Received and loaded merchandise for distribution to local department stores.Performed Quality audits on merchandise to ensure accuracy and quality of shipments.Scheduled outgoing shipments into system.Unloaded and scanned big-ticket items into system for further distribution to local stores.Handled sorting of high-value items for distribution.

-Researched and implemented new forms of marketing for small business. -Assisted with faux finishing projects and samples. -Updated website, handled technical troubleshooting.

Participated in Volleyball/Basketball pep band, where I was responsible for coaching new members. Traveled with teams to tournaments.

-Solicited and developed new customers, supported current customers during Summer Internship.-Coordinated inventory with warehouses in Chicago and Colorado Springs, assisted Sales with scheduling shipments out of Chicago and Colorado Springs warehouses.-Advised on daily technical troubleshooting.-Designed and improved marketing materials for company owner's non-profit organization.