Erik Hanson Email & Phone Number

Los Angeles Metropolitan Area

Chicago, Illinois, Us

Spearheaded customer research initiative resulting in the innovative and novel designs, instrumental in securing key partnerships for Ubiety's residential security productInnovated new Security Panel to Mobile Device profile creation process, slashing setup time and improving overall user experienceOrchestrated user-centered research initiatives to define Ubiety's commercial product and design direction, enhancing commercial market positioningDesigned and launched a new commercial brand and web application, establishing Ubiety's commercial division and expanding the company's potential product portfolio

Denver, Co, Us

Spearheaded redesign of process methods, enhancing cross-functional collaboration and reducing project delivery time by 50%, resulting in improved team efficiencyConceptualized and developed an API self-service portal, resulting in a 98% reduction in customer support calls and significantly improving user experienceSpearheaded customer research and collaborated with leadership to launch a new recurring revenue product, leveraging untapped data to drive a 15% increase in Annual Recurring Revenue (ARR)Conducted comprehensive user research using Full Story data and customer interviews, identifying and streamlining repetitive tasks to reduce processing time and increase customer satisfaction scores.

Boston, Ma, Us

Developed and mentored a high-performing Enablement Design team of 8 professionals, resulting insuccessful delivery of 9 major design projects within 14 monthsConceptualized and implemented Integration Self Service, tripling daily Supplier sign-ups and slashingintegration time from 40 hours to 9 hoursLed the ideation and execution of multi-department workshops, driving the creation of Wayfair'sinnovative Supplier Platform strategy and improving cross-functional collaboration by 50%Conceptualized and led a Supplier Onboarding workshop that resulted in the creation of new SupplierAcquisition and Enablement teams, defining a 9-month Product Roadmap

Roseland, New Jersey, Us

Orchestrated the design and implementation of an innovative platform, enhancing client efficiency andsatisfaction while setting the stage for long-term product evolutionPlayed a key role in establishing a high-performing UX Design team, recruiting 4 top-tier designers and implementing a comprehensive training programPromoted ADP's Pasadena Innovation Center through engaging presentations on Design Innovation and Culture, fostering connections with local UX talentOverhauled visuals, interactions, and workflows for ADP Tax Compliance applications, leading to a 20%improvement in task completion ratesSpearheaded the creation of innovative release communication strategies, leading to a 25% reduction in support inquiries during product updates

Roseland, New Jersey, Us

Lincoln, Ne, Us

Orchestrated cross-functional design initiatives, fostering a unified approach to application development and user experienceSpearheaded the development of cross-platform design solutions, enhancing user experience and application functionality across Web, iOS, and AndroidLeveraged customer insights to drive data-informed design decisions, aligning product development with user needs and preferences

Roseland, New Jersey, Us

Lead Designer in completely rethinking and redesigning ADP's Tax Portal application. I've been working with Product and Tech teams to create innovative, customer centric design solutions, and leading a cultural shift for ADP into lean and agile design/development.I've guided the design team in creating a foundational workflow system that radically simplifies disparate, complex processes down to familiar and simple tasks. The design is dramatically improving client understanding of the system and has significantly reduced time to completion and accuracy of tasks for Users on large portions of the application.To validate the designs, I've been creating multiple, rich prototypes of the improved designs and workflows to assist our UX Researchers in User Testing. Also, as a participant in the Design Strategy Team, I've helped ensure design consistency from a team of designers across multiple product lines, establishing application wide visual and interaction patterns.

Corona Del Mar, California, Us

My main role at Kareo was as a Senior Visual and Interaction designer for the Electronic Medical Health record application. I worked with and mentored other designers through a redesign of Kareo's EHR application, ensuring consistency in visual and interaction design patterns. Additionally, I worked on various tactical improvements to the Practice Management application, designing new flows and interactions for the upcoming ICD-10 migration, giving users a guided path through a substantial medical coding change. I also worked the mobile development team to update and redesign the mobile EHR application for iOS 7 update.Kareo, still feeling like a startup, often needed people to wear multiple hats to keep things moving, so I also provided front-end development for production and prototyping, releasing into production the updated header and global navigation code for a milestone MU2 Certified update.Lead weekly customer interviews and User research sessions, providing guidance, methodologies, and best practices to the team and other designers.

Fort Lauderdale, Fl, Us

I worked across a number of products lines for desktop, web, and mobile applications for Citirx IT Support Products. I crafted design solutions based on product requirements, customer interviews, and feedback while navigating through 2 product acquisitions and the following integrations. This work also included combined design and prototyping for marketing and commerce solutions.Additionally, I continually created and help test designs for a number of newly added features, including a challenging first run experience that was heavily tested with users and iterated on to help customers really get started.Working with a great mobile development team, I also designed our first 2 Android apps for the GoToAssist product line.Through all this, I interviewed customers and continuously injected the voice and needs of the customer into the process. Through the customer research and creative work done by myself and the rest of the UX team, we also began to shift the role of UX to a more strategic partnership within the rest of the organization.

Designed and created concepts for updating and improving the User Experience of Kalkomey product sites as part of an agile and iterative design and deployment process focused on HCI (Human-Computer Interaction) principles.Front end development (XHTML, CSS, Javascript) for production and prototyping.Wire-framing for new and current flows to improve interaction and usability.ActionScripting and Flash development for an interactive courseware product that won Kalkomey exclusive contracts with 5 additional states.Helped implement and manage user testing practices.

Lead designer, rapidly creating designs and visual mock-ups for prototyping and site deployment with a user-centered design approach, also producing the HTML and CSS code from initial design comps to provide to development to integrate with the backend services.Designed and created concepts for updating and improving the User Experience of LCER as part of an iterative design and deployment process.I developing and produced 2D and 3D animations for online educational products that included 3D modeling, texture, animation, and rendering for environment and characters.

I provided client services for web design, development, and interactive media for a number of businesses local and across the United States.

I designed and created concepts for updating and improving the User Experience of hotels.com as part of an iterative design and deployment process.I was the lead designer for a number of projects, including updated global navigation bar, leading to increased exposure and click-through of key navigation points compared to previous iterations I was the lead for the “Property Page” and the property detail tabs redesign. That redesign included an updated rooms/rate display and introduced a property cross-sell feature. I also created a new design for user generated reviews listings that included new filtering and Reason for Trip metrics.My last project there was working as the Lead designer on updated home page project that included the introduction of a new rewards program.

Design and author interactive multimedia presentationsCreate, edit and produce video to reinforce product capabilitiesModel, texture, animate and produce 3D video for multimedia presentationsProduce graphics and interactive Flash scenario animations for various company intranet sites and product team demosSupport communications team with newsletters and Web updatesCreate logos and brand identities for emerging productsDesign and create large format signage