Erik Pinho Email & Phone Number

Utah, United States

- Strategic Development: Shaping the agency's strategic direction, particularly in nearshore hiring.- Operational Leadership: Overseeing daily operational activities, ensuring efficiency and effectiveness.- Process Automation: Implementing technology solutions to automate recruitment processes for greater efficiency.- Team Management: Leading and developing the operations team to align with strategic goals.- Client Relations: Building and maintaining relationships with clients, understanding their nearshore hiring needs.- Market Analysis: Keeping abreast of market trends in recruitment and nearshore hiring.- Quality Assurance: Ensuring the quality of recruitment services and client satisfaction.- Financial Oversight: Managing budgets and financial planning for the operational side of the agency.- Compliance and Legal: Ensuring adherence to legal standards and industry regulations in recruitment practices.- Innovation and Growth: Identifying opportunities for growth and innovation, especially in nearshore recruitment.

Draper, Utah, United States

- Mastered troubleshooting of FireEye's security appliances (Network, Email, Endpoint, etc.) within one month, demonstrating quick learning and adaptation skills.- Managed and resolved over 200 tickets per month, exceeding the team average by over 50%.- Expertly managed client expectations and adhered to strict Service Level Agreements while providing technical support and solutions.- Recognized as a top performer in the team within six months, contributing to the team's overall efficiency and success in customer support.

Lehi, Utah, United States

- Managed technical support for Oracle Service Cloud, a cloud-based platform serving 2000 global customers and over 8 million daily users.- Managed break/fix issues, responding promptly via CX and phone, reducing average resolution time by over 50%.- Collaborated daily with project managers, Cloud Operations, Professional Services, and Sales to ensure smooth implementation and adherence to milestones, contributing to a 70% increase in customer satisfaction.- Implemented MySQL and email protocols (SMTP, DKIM, DMARK) for advanced troubleshooting, leading to a 30% decrease in repeat customer issues.- Played a key role in cross-functional teams, facilitating effective communication between developers and clients to optimize service delivery.

Provo, Utah Area

- Reorganized IT equipment inventory for over 100 employees, enhancing access and tracking efficiency through innovative system improvements.- Streamlined the setup and recovery processes for IT equipment, ensuring seamless transitions for new and departing employees.- Administered Office 365, G Suite, and Slack, enhancing user proficiency and operational smoothness.- Created a custom program to proactively manage printer maintenance, significantly reducing downtime and improving office productivity.- Implemented efficient technical support, resolving a wide range of IT issues, thereby boosting internal customer satisfaction.

Lehi, Ut

- Managed FamilySearch's worldwide AWS infrastructure, enhancing system reliability and performance. - Played a key role in optimizing cloud resources for efficiency and scalability.- Migrated on-premise devices to the cloud, significantly boosting FamilySearch's system scalability. This migration facilitated a more flexible and scalable cloud-based architecture.- Designed and implemented a robust new network infrastructure. This upgrade streamlined system updates, improving overall network efficiency and stability.- Created and customized Splunk dashboards for real-time network metrics monitoring. These dashboards implemented crucial insights into network performance, aiding in proactive maintenance and decision-making.

Provo, Utah Area

- Created and deployed software packages via SCCM to over 200 computers, enhancing system uniformity and efficiency.- Maintained user, group, and computer accounts, ensuring secure and streamlined access across the organization.- Managed and optimized Group Policy Objects (GPO) in Active Directory, ensuring compliance and operational consistency.- Administered 8 Windows Servers, overseeing their performance, security, and maintenance to ensure high availability and reliability.- Diagnosed and resolved hardware issues with a variety of systems, including HP desktops, Dell workstations, and Apple MacBook Pros.

825 North 300 W Ste W421

- Acted as the primary point of contact between the Honorary Consulate of Brazil and external parties, ensuring effective communication and coordination on Brazil-related affairs.- Managed various documentation processes including the issuance of passports, proofs of living, and powers of attorney, demonstrating attention to detail and adherence to legal requirements.- Addressed inquiries related to the General Consulate of Brazil, providing accurate information and guidance to individuals and organizations.- Managed the invoicing and financial documentation for the Brazil Honorary Consulate, showcasing skills in financial administration and record-keeping.

- Delivered comprehensive Portuguese language lessons to students of varying ages and proficiency levels, emphasizing both spoken and written skills. Employed diverse teaching methods to accommodate different learning styles.- Developed and implemented engaging language learning curricula, incorporating multimedia resources and culturally relevant materials to enhance the learning experience.- Conducted regular assessments to monitor student progress, providing personalized feedback and tailored support to ensure effective language acquisition and improvement.- Maintained a positive and inclusive learning environment, fostering a sense of enthusiasm and curiosity about the Portuguese language and culture among students.5. **Cultural Awareness:** Incorporated elements of Lusophone cultures into teaching, enriching students' understanding of the Portuguese-speaking world and promoting cross-cultural appreciation.

Postgraduate Degree, Devops

Bachelor Of Science - Bs, Information Technology