Erik Plummer Email & Phone Number

Austin, TX, US

Austin, TX, US

Meudon, FR

• Was an essential part of a team to deploy, configure and test the SIM card activation platform used by Verizon handling 180 million subscribers. Was frequently pulled into difficult technical issues involving network.
• Deployed and maintained SIM card activation and management software on Oracle hardware with Solaris (SPARC) and Oracle Linux and VMware ESX VMs
• Performed scripting for monitoring with OP5/Nagios, reporting with SQL queries and scripting for functional testing
• Created documentation for projects describing their architecture, connectivity and purpose
• Designed and performed maintenance operation plans for production, staging, and lab change control
• Travelled to customer datacenters to configure and assist in validation of the software and hardware platform solution

Norwalk, Connecticut, US

• Promoted through support roles over 6 years before joining the POS development team. Held various responsibilities such as lead developer, infrastructure planning, audit/security change implementation, production.
• Responsible for implementation and maintenance of Point-­of-­Sale (POS) applications on Verifone Verix V platform in an embedded ARMv6 C/C++ environment supporting the Electronic Benefits Transfer (EBT) and Electronic.
• Code handling RS232 serial communication devices and dial­up modem links
• Developed utilities and processes to automate tasks such as POS build loading, firmware upgrades, key injection, configurationre porting, and test stubs/drivers for simulating client or server applications
• Frequently engaged in troubleshooting production issues with POS messaging and encryption schemes

• Responsible for infrastructure planning, design, and deployment for implementation of new contracts
• Continued duties of previous position in a leadership role
• Support advanced changes and migrations
• One of three members of the Customer Engineering Stability team approving production changes

• Worked on a production engineering team to maintain 50+ EBT, Welfare, Social Security, and other social service debit cards ystems, supporting transaction processing, case/benefit management, and time/attendance systems.
• Used various skills in Linux systems administration, Xen and VMWare Virtual Machines, TCP/IP networking (proxying,m ulti­homing, routing) to set up and maintain production systems
• Experience troubleshooting using strace/ltrace/gdb, core dumps, the Perl debugger, Java debugger, jconsole, andt cpdump/wireshark
• Installed and configured applications and system daemons for debit processing, email (Postfix), FTP/FTPS/SFTP (VSFTPd, ProFTPd, openssh, Connect:Direct, Linoma GoAnywhere Manage File Transfer), HTTP (Apache, lighttpd.

Blue Bell, Pennsylvania, US

• Worked as a helpdesk agent before becoming acting team lead. Duties as team lead included managing agent queue availability, training and support to other agents, call review, and overflow agent for customer support.
• Assisted service desk agents with solving technical support issues and IT requests
• Communicated current issues and outages to resolver groups, helped develop support processes with Client Coordinator
• Provided OS support for Windows XP and 2000, Application support for MS Office 2003 (Word, Powerpoint, Excel, Outlook), Adobe Acrobat Standard/Pro, Cisco VPN connectivity
• Provisioned Accounts in Windows 2003 Active Directory and Exchange, Cisco AAA (RADIUS), and hardware orders

Chelmsford, MA, US

• Started as contractor in tier I support, hired on after 3 months. Promoted to tier II agent 3 months later. Provided advanced malware support for escalated customers.
• Provided phone and email­based support for adware, spyware, virus, and other malware removal from consumer­level customers on Windows 98/ME/2000/XP platforms
• Consistently led the team in lowest number of idle cases