Was an essential part of a team to deploy, configure and test the SIM card activation platform used by Verizon handling 180 million subscribers. Was frequently pulled into difficult technical issues involving network connectivity, webserver configuration and how to best perform deployment tasks on Solaris and Linux.● Deployed and maintained SIM card activation and management software on Oracle hardware with Solaris (SPARC) and Oracle Linux and VMware ESX VMs● Performed scripting for monitoring with OP5/Nagios, reporting with SQL queries and scripting for functional testing● Created documentation for projects describing their architecture, connectivity and purpose● Designed and performed maintenance operation plans for production, staging, and lab change control● Travelled to customer datacenters to configure and assist in validation of the software and hardware platform solution

Promoted through support roles over 6 years before joining the POS development team. Held various responsibilities such as lead developer, infrastructure planning, audit/security change implementation, production support, software deployment, integration with third parties, system migrations, and incident management.● Responsible for implementation and maintenance of Point-­of-­Sale (POS) applications on Verifone Verix V platform in an embedded ARMv6 C/C++ environment supporting the Electronic Benefits Transfer (EBT) and Electronic Child­Care (ECC) businesses● Code handling RS232 serial communication devices and dial­up modem links● Developed utilities and processes to automate tasks such as POS build loading, firmware upgrades, key injection, configurationre porting, and test stubs/drivers for simulating client or server applications● Frequently engaged in troubleshooting production issues with POS messaging and encryption schemes

● Responsible for infrastructure planning, design, and deployment for implementation of new contracts● Continued duties of previous position in a leadership role● Support advanced changes and migrations● One of three members of the Customer Engineering Stability team approving production changes

● Worked on a production engineering team to maintain 50+ EBT, Welfare, Social Security, and other social service debit cards ystems, supporting transaction processing, case/benefit management, and time/attendance systems.● Used various skills in Linux systems administration, Xen and VMWare Virtual Machines, TCP/IP networking (proxying,m ulti­homing, routing) to set up and maintain production systems● Experience troubleshooting using strace/ltrace/gdb, core dumps, the Perl debugger, Java debugger, jconsole, andt cpdump/wireshark● Installed and configured applications and system daemons for debit processing, email (Postfix), FTP/FTPS/SFTP (VSFTPd, ProFTPd, openssh, Connect:Direct, Linoma GoAnywhere Manage File Transfer), HTTP (Apache, lighttpd, nginx), SSL (openssl, stunnel), DNS, NTP, SOCKS/HTTP Proxies (nylon, FreeProxy), iptables, and socat

Worked as a helpdesk agent before becoming acting team lead. Duties as team lead included managing agent queue availability, training and support to other agents, call review, and overflow agent for customer support, outage notification.● Assisted service desk agents with solving technical support issues and IT requests● Communicated current issues and outages to resolver groups, helped develop support processes with Client Coordinator● Provided OS support for Windows XP and 2000, Application support for MS Office 2003 (Word, Powerpoint, Excel, Outlook), Adobe Acrobat Standard/Pro, Cisco VPN connectivity● Provisioned Accounts in Windows 2003 Active Directory and Exchange, Cisco AAA (RADIUS), and hardware orders

Started as contractor in tier I support, hired on after 3 months. Promoted to tier II agent 3 months later. Provided advanced malware support for escalated customers.● Provided phone and email­based support for adware, spyware, virus, and other malware removal from consumer­level customers on Windows 98/ME/2000/XP platforms● Consistently led the team in lowest number of idle cases