Erik Polaha Email & Phone Number

Reno, Nv, Us

Reno, Nv, Us

United States

Oversaw all service aspects of the Club at Arrowcreek. Implemented service standards, helped enhance service to our members. Provided training to to team members and hands on encouragement when needed. Worked through Covid-19, implemented sanitation protocols, daily check lists, to keep everyone safe.

Reno, Nv 89511

Reno, Nevada, United States

Managed Food and Banquet department increasing productivity, quality of service and guest expectations.Spearheaded changes to bar liquor pours, saving on cost of sales and improving consistency. Worked with executive chefs to help change and engineer new menus for two restaurants and banquets. Helped to implement new Micros computer system for property.Implemented new work guidelines, that helped decrease hours and increased productivity.

Reno, Nv

Reno, Nevada Area

Provided supervision to banquet department with over 63,000 square feet of banquet space. Drove efforts in organizing and conducting a feeding program, catering more than 2,100 people at diverse places such as Reno Event Center, Governor's Mansion, Reno Ballroom, Reno Balloon Races and The National Bowling Stadium.

Reno, Nevada Area

Optimized service and standards by hiring, training, scheduling, organizing, and overseeing team members. Worked hand in hand with room chef to revamp menus in order to increase revenues improve food presentation. Worked with room captains to enhance our service standards and timeliness of room deliveries.

Reno, Nevada Area

Served as driving force to increase revenues and lower cost of sales in first six months as manager. Lowered cost of sales sixteen percent and increased revenues to over one million dollars. Streamlined service, menu and brought in new and better products to enhance guest experience. Oversaw property wide coffee service for our 1,712 room hotel and trained all service team members on proper way to brew, serve and maintain equipment.

Reno, Nevada Area

Served as driving force in planning, opening, and supervising a new restaurant.

Reno, Nevada Area

Optimized service and standards by hiring, training, scheduling, organizing, and overseeing team members. Assisted guest that had issues with hotel and helped to rectify those issues in a professional and friendly manner. Performed night audit to insure proper reports were made daily and sent to GM.