Erik Proveaux Email & Phone Number

Charlotte, NC, US

Lead the ABLED ERG for NextGen Healthcare. The ABLED Employee Resource Group (ERG) aims to bring awareness and compassion to all those who have or know someone with a disability or major illness. We aim to advance their inclusion and represent the interests of affected employees and their families while providing a safe space for people to share their.

• Execute various aspects of NextGen Healthcare products training to ensure understanding of application features and functions at the desired level based on the learner's role.
• Research and gather source material through extensive interactions with Requirements Engineers, Developers and Clinical Staff.
• Serve as Subject Matter Expert (SME) for NGE PM, Optical Management, and other ancillary applications.
• Create, update and maintain applicable instructor and learner training material and documentation.
• Create course assessments for the various training sessions.
• Mentor, assess and provide feedback on implementation specialists’ training performance.

Savannah, GA (remote)

• Execute all aspects of NextGen products training to ensure understanding of application features and functions at the desired level based on the learner's role.
• Research and gather source material through extensive interactions Requirements Engineers, Developers and Clinical Staff.
• Serve as Subject Matter Expert (SME) for PM, Optical Management, Patient Outreach, Dashboard, and other ancillary applications.
• Create, update and maintain applicable instructor and learner training material and documentation.
• Create course assessments for the various training sessions.
• Mentor, assess and provide feedback on implementation specialists’ training performance.

Atlanta, GA (remote)

• Provide training to clients nationally.
• Configure client systems for optimal workflow.
• Provide EPM and ancillary application client training for various multi-specialty Healthcare Practices.
• Presenter for annual national User Group Meeting (UGM).
• Selected to provide application training in Bangalore, India for various departments in 2013 and 2014.

Atlanta, GA

• Validate, escalate, and assign development related issues within the department.
• Act as development liaison and point of reference for clients and various departments within the company.
• WebEx with clients and support representatives to review and/or explain functionality with the application.
• Track, analyze, and report department incident related data.
• Train new employees on issue tracking software, Support Magic.
• NextGen Certified Employee

Atlanta, Georgia, United States

Hired through a contract agent.