Troubleshooting• Maintaining computer hardware and software faults.• Monitor and maintain computer systems and networks• Troubleshoot system and network problems• Set up new users' accounts and profiles and deal with password issues• Conduct electrical safety checks on computer equipment.• Provide support, including procedural documentation and relevant reportsCommunication• Support the roll-out of new applications• Reported project progress to managers according to their requirements• Rapidly establish a good working relationship with staff and managers to evaluate new software• Talk staff and managers to get feedback on new systemsProject Management• Plan and coordinate activities in fields such as construction, information technology and engineering • Focus on ensuring that an organization’s systems and facilities function efficiently • Follow diagrams and written instructions to repair a fault or set up a system• Respond within agreed time limits to call-outs• Work continuously on a task until completion• Prioritize and manage many open cases at one time