John Erik Ramos Email & Phone Number

Calgary, Alberta, Canada

• Lead deployment teams on site and ensure daily targets are met• Ensure the deployment team provides a great customer experience to all clients• Software installation both onsite and remote• Printer/peripheral installation• Diagnose, repair, and upgrade PC software and equipment• Image workstation for new deployments• Providing onsite technical support, problem solving and delivery of solutions for hardware, software, upgrades, and specialized software• Record-keeping and asset management• Providing phone and remote technical support• Support technicians as necessary, depending on workload• Work proactively to ensure that service delivery is aligned to the client's needs• Delivering computer and/or printer orientation• Onboarding/Training and ongoing development of Deployment techs• Responsible for managing large deployment projects• Support other departments

Calgary

• Software and network configuration and troubleshooting• Software installation• Printer/peripheral installation• Diagnose, repair, and upgrade PC software and equipment• Image workstation for new deployments• Respond to customer inquiries• Record-keeping and asset management• Support other departments as necessary, depending on workload• May involve performing audio and video related tasks as necessary• Work proactively to ensure that services delivery is aligned to the client needs• Delivering computer and/or printer orientation

Calgary, Alberta

• Receiving unloading trucks and checking in merchandise (pick, unload, label, store)• Received and processed warehouse stock products (pick, unload, label, store)• Sort and place materials or items on racks, shelves or in bins according to organizational standards• Open boxes, crates and other containers• Maintains safe and clean work environment by keeping shelves, pallet area, and work stations neat; Sweep, dust and mop. Organize warehouse and work area for orderliness at all times• Wear the proper safety equipment• Report any discrepancies• Communicate and cooperate with supervisors and coworkers• Follow quality service standards and comply with procedures, rules and regulations

Makati, Philippines

• Installed and configured computer hardware, operating systems and applications• Monitored and maintained computer systems and networks• Talked staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues• Troubleshoot system and network problems• Setup and maintain network Security• Setup and maintain VOIP• Diagnosed and solved hardware or software faults• Replaced parts as required• Requested tools and equipment that team needs• Maintained records of software licenses• Setup new servers, routers and switches• Setup and maintain databases• Monitored and maintained GSM modems• Monitored and maintained system services

Malabon, Philippines

• Developed System depends on plant needed• Calibrates digital weighing scales• Automates manual digital weighing scales to unmanned system• Check if the weighing scales are sending correct data to database• Secures data that gather in weighing scales• Setup network connection from weighing scale system to data center thru LAN or WAN• Monitored and maintained computer systems and networks• Troubleshoot system and network problems• Diagnosed and solved hardware or software faults• Replaced parts as required• Setup new servers, routers and switches