Manager in the Underwriting Department that directs and ensures the integrity of financial underwriting activities and the progress of the Middle Market Segment.• Virtually managed, developed, mentored and retained a staff of 12-15 underwriters. • Responsible for the Eastern half of the country creating and maintaining a book of business membership in excess of a billion dollars in revenue for 8 different markets in 19 states.• Served as the primary contact for Mid Group Sales and Account Management. • Worked closely with internal business partners, including sales, product and actuarial departments and external brokers and clients.• Ensured that rating methods were sound, compliant, competitive and consistent with financial and strategic direction of Aetna. • Developed strategies and tools that improved risk selection and competitiveness of Aetna’s products and simplified renewal presentations.• Tracked financial performance and reported results with recommendations to Sales and Underwriting Leadership. • Continually built a team atmosphere and fostered a supportive and engaged workforce. Considered a “go to manager” on associate related issues.

• Performed statistical analyses, balance daily cash receipts and manual adjustments and ensured all Medicare and Commercial refunds are requested properly and completed timely so that business guarantees are met. • Facilitated meetings with internal and external staff and vendors to accomplish implementation of corporate initiatives.• Responsible for monthly revenue analysis, reporting and projections, reporting to Senior Management projections of trends and utilizations as an impact to current and potential future, profit and loss.

• Responsible for overseeing employees to ensure that monthly cash receipts in excess of $50,000,000 are balanced.• Served as liaison between Underwriting and Accounting departments to coordinate information needed for monthly balances.• Communicated with senior management and staff regarding financial goals and implementation of financial changes for Medicare and commercial health plan accounts.

• Planned, assigned and directed detailed accounting operations for the largest utility company in New Jersey.• Prepared and generated monthly reports for individual, corporate and municipal accounts; reviewed account irregularities for billing and cash errors; assumed primary responsibility for revising and posting corrections to accounts; prepared records of sales adjustments and forms for corrected bills; reviewed operations pertaining to internal audit schedule.• Shop Steward responsible for representing an office of 45 employees.

• Interviewed customers concerning collection and credit problems; responsible for the management and reorganization of complex customer accounts, including individual, corporate and municipal accounts. • Assisted with planning and scheduling daily responsibilities for credit and collection representatives and directing and managing work of assigned employees.• Full understanding of company filed tariff to remain compliant as regulated by the New Jersey State Board of Public Utilities.