Erik Ruggles Email & Phone Number

Saint Paul, MN, US

• Responsible for the care and development of our flagship product built in C#.Net, Microsoft SQL Server, and WPF. Work primarily with the underlying business logic to add/modify features as requested by customers and.
• Reduced open bug reports by half within first month and a half of moving to the department.
• Finished development of new features one month ahead of schedule on first project.

• Responsible for the setup of new and current clients on new versions of the company's software and database schema. Available as a consultant to current customers for the analysis and optimization of current operations.
• Worked with customers to develop and implement out-dated modules in new versions of the Software and Database.
• Wrote simple scripts in Python to transform data into a format importable into SQL Server.
• Wrote simple programs in Java to perform data manipulation and upload tasks which required access to information not available using SQL.

• Responsible for the answering of calls and emails from customers experiencing issues with the company's products. Responsibilities include promptly correcting bugs and errors within software and database, training.
• Quickly became a go to person for other members of the team when they were experiencing difficult issues.
• Aided in the training of new support team personnel.

• Worked with the teaching professor and a student coworker to grade, give feedback, and return homework turned in both on paper and online by students.
• Created tester code to streamline the grading processes.
• Acted as an intermediary between students and the professor for disputes about grading.

Carleton College, Northfield, MN

• Responsible for the maintenance and upkeep of computers in four student labs as well as computers for staff and professors. Responsibilities included: machine imaging, software updates, software installation, and.
• Helped Computer Science department research and implement a distributed computing network for lab computers resulting in utilization of idle processing time by professors for their research projects.
• Worked with professors in the Math department to design and implement an online application process for the Summer Math Program. The front end application was created using PHP and HTML allowing students to apply.

Bachelor Of Arts Degree, Computer Science

Activities and Societies: President of the Science-Fiction Fantasy Alliance, 2009-2010, worked to organize events with other student.

High School Diploma