Erik Sanders Wayne Email & Phone Number

Cincinnati, Ohio, United States

Cincinnati, Ohio, United States

-Respond to reported support issues in a timely manner via Genesys' Case Management tool (Salesforce.com / PagerDuty)-Collect logs related to customer affecting issues and investigate for possible root cause-Resolve support issues through investigation, replication, and troubleshooting -Participate in internal and customer facing calls related to support.

Cincinnati, Ohio, United States

- Maintain and support systems, workstations, mobile devices, printers and peripherals; respond to user service requests; and resolve trouble tickets.- Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems.- Recognized for ability to communicate with customers, providing exceptional service..

Cincinnati, Ohio, United States

-Provided general hardware/software technical assistance to customers on inbound telephone support calls-Troubleshoot hardware/software/network problems through remote computer access-Document, record, process, and close incidents/service requests according to process specifications-Communicate with users to understand issues and recommend known.

Cincinnati, Ohio, United States

-Medical interpreting translating Spanish to English-Provide customer service and hospitality to non-native English speaking patients-Verbally translate documents and conversations between patients and medical care provider-Provide translation services to several local hospitals on site-Broker cultural exchange between clients

Madrid, Community Of Madrid, Spain

-Interpret English/Spanish and translate to Spanish/English-Assess customer needs to recommend English courses for Spanish natives (fluency, business, etc.)-Design and prepare syllabuses for English courses tailored to Spanish customers’ needs-Train groups of up to 10 clients in English-Provide one on one English training to executives and management in.

Madrid, Community Of Madrid, Spain

-Assess customer needs then recommend course of action for repair-Troubleshoot computer software and hardware issues then recommend repair options-Maintain network connection and manage associated hardware-Install/upgrade PC components (software and hardware)-Performing preventive maintenance on PC equipment, including software patch installation. -Led and.

Madrid, Community Of Madrid, Spain

-Prepare and administer EFL curriculum for 200+ students-Supervise team of 20 EFL instructors-Design EFL courses for 10 month program-Evaluate program/instructors progressively during courses-Interpret and provide translation from English to Spanish during meetings/teleconferences

Salamanca, Castilla And Leon, Spain

-Provide customer service in front desk and telephone support to Spanish and English customers-Prepare weekly business assessment reports -Cooperate with team to provide online customer requests and reservations in both Spanish and English -Train junior receptionists in customer service and data entry operations-Engaged in customer satisfaction and.