Accomplished professional with demonstrated success in directing all aspects of customer experience, OTC commercial business operations, field service operations, and sales support. Leading employee engagement, business strategy, and customer relationship management. Strong business and market acumen to produce extraordinary results. Effective in intuitively developing autonomous and engaging teams. Strategically provide strategic sales support and deliver consistent, exceptional, metric based service levels. Develop and administer project management initiatives to scale processes and systems in rapid growth environment. VOC survey administration / analysis / action. Develop and update process documentation and standards.* Core Competencies *Customer Relationship ManagementOperational & Fiscal OversightProcess Improvement & Cost ReductionsOpportunity Identification & Revenue GrowthProductivity & Performance ImprovementField Service OperationsRegulatory ComplianceProject & Program Management
Listed skills include Medical Devices, Cross Functional Team Leadership, Sales Operations, Management, and 12 others.