Client Service Representative
Current- Provided direct assistance and troubleshooting resolutions for global client retail orders.- Ensure that our clients receive best-in-class sales and operational customer service.- Consistent high productivity as a representative, handling 50+ client phone calls, 20+ online chats, and 120+ emails/tickets daily.- Handled escalations daily, partnered with managers to review & improve SOP’s for client relations.- Serve as a positive, proactive, and empathetic sounding board for customers; acknowledge complaints and address concerns.- Proficient use of Zendesk, Outlook, Groove.