Erik P.
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Erik P. Email & Phone Number

Computer Science Enthusiast | Lifelong Learner | Aspiring Software Engineer | Passionate Problem Solver | SQL Specialist | Totally Human at Q2
Location: Austin, Texas, United States 5 work roles 3 schools
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Current company
Q2
Role
Computer Science Enthusiast | Lifelong Learner | Aspiring Software Engineer | Passionate Problem Solver | SQL Specialist | Totally Human
Location
Austin, Texas, United States
Company size

Who is Erik P.? Overview

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Erik P. is listed as Computer Science Enthusiast | Lifelong Learner | Aspiring Software Engineer | Passionate Problem Solver | SQL Specialist | Totally Human at Q2, a company with 1544 employees, based in Austin, Texas, United States. AeroLeads shows a matched LinkedIn profile for Erik P..

Erik P. previously worked as Application Support Analyst II - Products at Q2 and Application Support Analyst II at Q2. Erik P. holds Associate'S Degree, Computer Science, Senior from Austin Community College.

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Email format at Q2

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Q2

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Profile bio

About Erik P.

As a first-generation college graduate in Biology, I emerged from a rural South Texas background with a deep desire to explore the world beyond the empty streets of my hometown. Recognizing the vast opportunities available in the technology industry, I made the decision to adapt and embark on a journey of self-discovery.Equipped with the analytical skills honed through my scientific studies, I quickly immersed myself in the world of technology. In order to stay relevant and tackle a wide range of challenges that demanded diverse skill sets, I taught myself SQL while working as a math and science tutor. This marked the beginning of my transformation into a versatile problem solver.Driven by an insatiable curiosity and a hunger for knowledge, I dove headfirst into the ever-expanding realm of tech. With each new obstacle I encountered, I leveraged my determination and enrolled in computer science courses. This allowed me to acquire a comprehensive set of skills while gamifying my achievements along the way. Each course completed and skill acquired felt like a level-up or an unlocked achievement, adding to my repertoire of capabilities.My current repertoire includes an extensive array of tools and technologies, such as SQL, Java, Python, Github, C++, JavaScript, HTML, CSS, BeautifulSoup, Google Colab, PL/SQL, UNIX, Bit Bucket, Jira, NoSQL, and more. However, I recognize that my learning journey is far from over, and I continue to embrace new challenges and expand my skill set.

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Erik P.'s current company

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Q2
Q2
Computer Science Enthusiast | Lifelong Learner | Aspiring Software Engineer | Passionate Problem Solver | SQL Specialist | Totally Human
austin, texas, united states
Website
Employees
1544
AeroLeads page
5 roles

Erik P. work experience

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Application Support Analyst Ii - Products

Current
Q2
  • Completed Level2 (L2) training offered to further enhance skill set and knowledge with advanced level cases to support team during L2 staff shortage, in addition to L1 duties.
  • Work closely with online banking vendors and financial institutions to identify and resolve issues in a timely manner.
Aug 2020 - Present

Application Support Analyst Ii

Q2
  • Offered a promotion to the Production Team in less than six months while on the First Response Team (FRT). Expected time in FRT prior to promotion is one year.
  • Configure data edits for financial institutions in a production environment, which requires extreme care and attention to detail, by using remote tools, procedures, instructions, SQL skills and documents to resolve.
  • Offer step-by-step instructions and support to customers through first line telephone, email, and zoom platforms. Develop training support resources to maintain in depth Q2 usage for self and others on the team.
Mar 2020 - Aug 2020

Technical Support Specialist

  • Worked closely with engineering to provide input to new generations of products and services.
  • Assisted customers in configuring and modifying the web-based presentation of the remote site and provided technical guidance to diagnose wiring and hardware issues for systems in the field.
  • Classified and documented support calls and performed in-house QA on newly released versions of hardware and the web-based monitoring software.
Apr 2019 - Mar 2020

Customer Success Representative

  • Provided technical support to global customer base via email, live chat, and phone 24/7.
  • Monthly achievement of 97% on the Percentage of Expected Productivity report.
  • Managed a high stress environment with global customers requesting support in a variety of different languages, while driving multiple platforms in order to achieve satisfactory ticket closures.
Jan 2018 - Apr 2019

Analytics Solutions Developer

  • Developed report content in Yellowfin and other data presentation software using Microsoft PowerPoint, Yellowfin storyboards, and Yellowfin BI in order for clients to better understand their data.
  • Created Yellowfin training presentations to help clients understand and utilize all the features of their Yellowfin BI tool
  • Worked closely with Yellowfin support staff to help solve client issues that were hard coded and needed to be resolved directly through Yellowfin.
Jun 2014 - Apr 2018
Team & coworkers

Colleagues at Q2

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3 education records

Erik P. education

FAQ

Frequently asked questions about Erik P.

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What company does Erik P. work for?

Erik P. works for Q2.

What is Erik P.'s role at Q2?

Erik P. is listed as Computer Science Enthusiast | Lifelong Learner | Aspiring Software Engineer | Passionate Problem Solver | SQL Specialist | Totally Human at Q2.

Where is Erik P. based?

Erik P. is based in Austin, Texas, United States while working with Q2.

What companies has Erik P. worked for?

Erik P. has worked for Q2, Antx Remote Iq, Golden Frog, Gmbh, and Blacklight Solutions.

Who are Erik P.'s colleagues at Q2?

Erik P.'s colleagues at Q2 include Brian Rafferty, Diana Ramon, Alan W. Riggs, Shaunak Roy, and Melanie Jones, Cbp, Phr.

How can I contact Erik P.?

You can use AeroLeads to view verified contact signals for Erik P. at Q2, including work email, phone, and LinkedIn data when available.

What schools did Erik P. attend?

Erik P. holds Associate'S Degree, Computer Science, Senior from Austin Community College.

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