I am the Front-End Engineering Manager at Gamanza, responsible for the performance and delivery of our clients' online casinos. I manage and mentor a talented team of 6 developers, focusing on key feature enhancements and exceeding customer expectations. In late 2024, I successfully navigated a company restructuring, integrating two new developers and their product into the existing team. I am passionate about creating a collaborative and supportive environment where open communication and mutual respect empower my team to deliver their best work.

As a Senior Project Manager at Gamanza which develops an online gaming platform, I was responsible for various duties, including collaborating with Account Managers in the pre-sales process, managing projects from scoping to deployment, and ensuring the timely delivery of high-quality project deliverables. I was also responsible for resolving cross-segment/team project issues and conflicts with stakeholders and overseeing the project team's adherence to QA processes. In addition, I provided mentorship and guidance to project resources to improve productivity and offered instructions and technical/business leadership.In 2022 I Managed a project to redesign the Jackpots.ch customer webpage, improving user engagement. Collaborated with designers, developers, and stakeholders to meet business goals: strong project management and communication skills.

As a project manager in Gamanza which develops an online gaming platform, I was responsible for:• Cooperating with the Account Managers in the pre-sales processes regarding customer requirements and estimating necessary development,• Managing projects and preparing project documentation,• Managing and controlling the scope, milestones, costs, and quality of projects,• Managing risks on projects, and managing incident analysis procedures,• Managing the contribution of external contractors and consultants,• Managing the financial part of the completion of projects until the issuance of invoices.In 2021 I managed a project to migrate 7Melons Online Casino to the Gamanza platform on time and within budget. led cross-functional teams and ensured compliance with regulations. Strong communication and problem-solving skills.

Joined Operational Excellence department as part of merging activities to Nets payment group. Gained experience in RPA and process optimization. Collaborated with cross-functional teams to identify areas for improvement, streamline processes, and increase efficiency. Demonstrated strong analytical and problem-solving skills in delivering impactful solutions.

As a consultant to the Customer support department, I worked with both external (banks/partners) and internal clients of the company. The department covered different operational areas and services for our clients, such as a Call Center team, POS + ATM Ops teams, and Clearing&Reconciliation team, with a total of 45 employees in 3 locations. My main role was to coordinate different teams and services. I acted as an internal project manager within our department, I led the implementation of improvement activities and was responsible for knowledge sharing. I assisted the Head of the department also by preparing analyses and reports.This experience deepened my adaptability skills to a multinational environment. I was the maina reference point for my colleagues in Koper for technical matters, professional knowledge andunderstanding of our business.

Within the Project Management Office, I was responsible for the management of small technical requests (estimated up to 3-6 months) for changes in our SW applications. The specific of that job position was the need to have extreme multitasking abilities as I would be in charge of many projects at once that would include many colleagues from different departments. As I was a remote employee of a team that was mainly located in Croatia, I gained a lot of experience in working in remote teams and self-management.

While working as a Chargeback specialist, my main job was resolving financial dispute cases for ourclients. The main challenge of this position was the high volume of operational tasks and at the same time high demand for quality and KPI fulfillment, which taught me organizational skills.During my first employment, I gained basic knowledge of the cards business, and how to work with a lot of data. The nature of financial disputes requires accuracy and empathy for the client.

I worked in the call center as a student telephone agent for the card business (full-time shift work). The most valuable part of this experience was the high level of achieved technical knowledge, as we answered inquiries from cardholders, merchants, bank employees, and other service suppliers.We provided internal support and monitoring of services, therefore I gained an in-depth understanding of the card business and the basics of IT systems.

Worked for my family company of coin laundry facilities.

Worked for my family company which rents Video materials and has its own TV production studio.