Erik S. Email & Phone Number

Eagan, Minnesota, Us

• Designed and implemented the product vision and roadmap in a cross-functional team consisting of software development, design, and marketing to regularly deliver features to delight existing users and drive growth.• Developed a deep understanding of the product market and users through regular client meetings, involvement in customer support, and market research to detail and prioritize new features for maximum value.• Tracked and analyzed KPIs to consistently improve both the development process and a product-led customer acquisition strategy.• Communicated daily with the development team to ensure understanding of feature requirements, customer use cases, and timely delivery of product.• Tested product before each release to ensure definition of done was satisfied.

Eagan, Mn, Us

• Utilized CRM, GIS, and transaction tracking software to review financial utility contacts and determine financial liability.• Oversaw quality assurance of audits.• Trained over 20 new emplyees in audit process and required software tools.

Scottsdale, Az, Us

Ensured excellent customer service through clear, concise communication with guests, kitchen staff, fellow servers, and managementEffectively managed multiple tasks to efficiently service a high volume of guests

Tempe, Az, Us

Worked to develop an online Principles of Macroeconomics courseUtilized object-oriented programming, the Python programming language, and knowledge of U.S. economic data releases to create charts and tables which provided a stylized account of the household sector of the U.S. macroeconomy

Houston, Texas, Us

Ensured excellent customer service through clear, concise communication with guests, kitchen staff, fellow servers, and managementEffectively managed multiple tasks to efficiently service a high volume of guests

Us

Optimized patient outcomes and satisfaction, in addition to hospital efficiency, by effectively communicating and coordinating with patients and healthcare teams.Quickly and competently performed medical procedures such as drawing blood, dressing wounds, and performing EKGs, while adhering to state and federal regulationsClearly and properly documented medical procedures in patient chartsSuccessfully trained new-hires in hospital policy and medical care/treatment skills, including, but not limited to, phlebotomy, electrocardiograph operation, wound care, splinting, and proper documentation

Dallas, Texas, Us

Ensured excellent customer service through clear, concise communication with guests, kitchen staff, fellow servers, and managementEffectively managed multiple tasks to efficiently service a high volume of guests

Designed, implemented, evaluated, revised, and taught swimming and water safety lessons to children, ages 3 to 18Ensured safety of pool patrons by enforcing pool policies and quickly responding to any incidentsMaintained facility equipment and grounds by performing tasks such as routine maintenance, pool chemistry tests, and regular cleaningDocumented adherence to local, state, and federal regulations

Litchfield Park, Arizona, Us

Ensured excellent customer service through clear, concise communication with guests, kitchen staff, fellow servers, and managementEffectively managed multiple tasks to efficiently service a high volume of guests