Erik Van De Ven Email & Phone Number

As a Supervisor Manufacturing Engineering System Integration within Operations, I lead a team of engineers and technical specialists within the Operations Engineering department. My primary focus is on coaching and guiding team members for their personal and professional growth, and collaborating with Operations Production Supervisors from the TEM Test Factory to address technical needs.Responsibilities:I drive the defined strategy and align goals with all direct reports, organizing proper staffing to maintain technical expertise. I prioritize work and resources across the team to enhance effectiveness and contribute to OE bowler (K)PI's. Implementing daily management (tier1) for the team, I drive performance metrics and guide professional development through goal setting, mentoring, and coaching. I also provide feedback on succession planning and input on the competence matrix, demonstrating leadership behaviors and adhering to 4i Values.Core Competencies:With technical expertise in TEM (mechanical, electrical, and optical skills), I ensure effective coordination and facilitation of factory and supply chain issues for timely product delivery. I collaborate closely with PLM, Product Marketing, R&D, manufacturing, logistics, purchasing, quality, and Technical Service Support (TSS) groups, efficiently managing design transfer and life cycle management to develop sustainable products according to quality standards.Team Ethos:I foster a "yes we can do / yes we will help" attitude to achieve the impossible, acting as a critical link between development (R&D) and production (Operations). I ensure an environment where colleagues are motivated to excel and be their best selves, removing barriers to success and driving continuous improvement activities in both factory and field settings.

Eindhoven, Noord-Brabant, Nederland

Manage the Benelux Region Field Service team - TEM and SEM/SDB (13fte) - in assuring timely repairs, preventative maintenance, and installations of the systems for customers all in accordance to FDA QSR compliance, and GLP/GMP Regulations and Guidelines. Managing the team’s professional and personal development to ensure success for the individual, team, and organization. Monitoring Key Performance Indicators (KPIs) to measure performance and ensures compliance with customer service agreements.My key responsibilities are:Manage a highly-responsive, well-trained, and cost-effective Field Service team to support and differentiate our products and service from our competitors.Manage the Regional FSE spare parts. Ensuring FSEs return all inventory within an appropriate timeframe to achieve inventory cost goals and expectations.Strive to deliver exceptional customer experience and create long term customer loyalty to support our Customer Allegiance Score (CAS).Provide leadership for on-site service and repair of highly complex and fully integrated diagnostic automation systems used in hospitals and private laboratories within the region.Build and manage team metrics such as timely repairs, and customer satisfaction.Manage the escalation of critical, complicated service calls and provide expertise to resolve the issue.Build closer relationship and collaboration with Sales Account Executives within the region and supporting both pre- and post-sales activities.Assist in the establishment, maintenance, and implementation of Standard Operating Procedures and Work Instructions for all aspects of Service Operations.

Eindhoven

As supervisor I am responsible for 20 System Engineers which take care of delivering the best quality Themis Z electron microscopes on time to our highly valued customers. I strongly believe that the persons which are giving all to our company are the most important of all.

Eindhoven, Provincie Noord-Brabant, Nederland

As a groupleader I am responsible for 16 FTE within our TEM Final Test department.Our mission:“Deliver quality Transmission Electron Microscope’s (upon spec), complete, on-time and cost-focused; develop our role as technical competence center for other Thermo Fisher Scientific -departments (Ops and beyond) and host (internal) customer visits that excel their expectations”.Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $17 billion and more than 50,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support. For more information, please visit www.thermofisher.com.My main keynotes are:- Bring the 5S+1 way of working to the next level- Take care of the best possible level of communication- Create a good attitude within my group, related to Thermo Fisher Scientific's mission- Constant improving performance output- Institutionalize Key Performance Indicator awareness- Appraisals of the people within my group- Creating and monitoring development plans- Make the planning for the systems (average of 1000 working hours per system)- Take care of all the escalations in the factory- Support Factory training in raising the overall experience level of the employees

Eindhoven, Nederland

As a groupleader i am responsible for 15 FTE within our TEM Final Test department.Our mission:“Deliver quality TEM’s (upon spec), complete, on-time and cost-focused; develop our role as technical competence center for other FEI-departments (Ops and beyond) and host (internal) customer visits that excel their expectations”.FEI Company (Nasdaq: FEIC) designs, manufactures and supports a broad range of high performance microscopy workflow solutions that provide images and answers at the micro-,nano- and picometer scales. Its innovation and leadership enable customers in industry andscience to increase productivity and make breakthrough discoveries. Headquartered in Hillsboro,Ore., USA, FEI has over 2,600 employees and sales and service operations in more than 50countries around the world.My main keynotes are:- Bring the 5S+1 way of working to the next level- Take care of the best possible level of communication- Create a good attitude within my group, related to FEI's mission- Constant improving performance output- Institutionalize Key Performance Indicator awareness- Appraisals of the people within my group- Creating and monitoring development plans- Make the planning for the systems (average of 1000 working hours per system)- Take care of all the escalations in the factory- Support Factory training in raising the overall experience level of the employees

Eindhoven, Noord-Brabant, Nederland

Final test/System Engineer Electron Microscopy.System Engineer TEM & SEM/SDB:Competences:- (Fine) Mechanical assembly, adjustments, replacements- Electronical systems testing, measuring, adjustments, replacements- Interpreting physical optical, mechanical, electrical and software technical measurement results and deviations- Electronic error reporting- Work based on flowcharts and drawings- Meet delivery specifications within a stated lead time- Troubleshoot and solve problems- Active participation in improvement teams

Elektronica

Education record