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Erik Vogel is listed as Customer Experience Zealot | AI Founder at VistaXM, based in Sandy, Utah, United States. AeroLeads shows a work email signal at utah.edu and a matched LinkedIn profile for Erik Vogel.
Erik Vogel previously worked as Founder | Chief Executive Officer at Vistaxm and Global Head of High Tech & Telco at Qualtrics at Qualtrics. Erik Vogel holds Mba, Business from Carnegie Mellon University - Tepper School Of Business.
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We are witnessing a new era, the experience economy, where companies are no longer defined by their products or services alone, but by the holistic experiences they create for their customers. Over the course of my career, I've witnessed this remarkable evolution firsthand – from a product-centric approach, to the integration of services, to the customer-centric model, and now, to experience-centricity.And the numbers don't lie – firms that have embraced this experience-driven mindset are financially outperforming their lagging peers by a staggering margin of nearly 3 to 1. I've had the privilege of working alongside industry leaders in customer experience, from ServiceNow to Caterpillar, each one reinforcing my passion to help customers not just address their experience challenges, but to create breakthrough business value.As the founder of VistaXM, I am committed to helping leading companies differentiate themselves through truly game-changing experiences. And at the heart of this endeavor lies a fundamental belief: connecting a great customer experience to a clear and concise measurement framework is necessary for success.It never ceases to amaze me how many firms fail to tie their customer experience program investments to tangible business value. My time spent with industry leaders has shown me that great experience programs do four things exceptionally well: increase customer win rates, reduce customer churn, boost customer upsell and cross-sell opportunities, and reduce operational expenses. Aligning experience program spend to these key performance indicators is essential.Since my very first job out of graduate school, building Delta III rocket motor boosters, I've been laser-focused on the operational aspects of business. While SaaS solutions for experience management offer tremendous capabilities in gathering customer signals and sentiment, true business value can only be unlocked when a firm operationalizes its CX program from end to end.This is the driving force behind VistaXM – a CXOps solution that operationalizes the entire customer experience program, aligning it with business value and creating a leading program that aligns with the new world of experience-centricity. We are at the forefront of this revolution, and I am thrilled to be part of this transformative journey.
Listed skills include Cloud Computing, Data Center, Enterprise Software, Virtualization, and 41 others.
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Salt Lake City, Utah, US
We are reimagining the way midmarket companies approach customer experience management. Our AI-powered turnkey solution for Experience-Management-as-a-Service is designed to immediately drive business results.Mid-market firms understand the importance of delighting their customers and the positive impact high CSAT scores can have on the business. Despite.
Provo, UT And Seattle, WA, US
Accountable for shaping the vision for XM with tech and telco customers and for helping shape product and marketing strategies that help Qualtrics drive impact alongside our customers.Qualtrics is the world’s leading Experience Management platform. Over 12,000 enterprises worldwide, including more than 75 percent of the Fortune 100, and 99 of the top 100.
Salt Lake City, Utah, US
Adjunct Professor for undergraduate and MBA level courses in Operations Management, Operations Strategy, Decision Analysis and Simulation, and Program / Project Management. Courses examine modern theories and techniques used to analyze problems and issues relative to global operations management. Emphasis is placed on the practical applications of the.
Houston, Texas, US
Responsible for building the new Everything-as-a-Service (EaaS) Customer Experience (CX) for a $5B hyper-growth business growing at 82% YoY, through all phases of the clients’ experience journey including managing programs for the development of a new client experience by prioritizing areas of opportunity, leading teams for delivery of critical.
Houston, Texas, US
Ran the Advisory and Professional Services innovation portfolio for Digital Transformation and Hybrid IT that included responsibility for integration strategies, enterprise architectures, platforms and application infrastructures. Additionally, developed strategies and approaches for new solution introduction and scaling through field and partner teams..
San Jose, CA, US
Ran the Americas Professional Services delivery for Cloud Services and drove transformation from traditional waterfall methods to agile approaches while creating global methods, reusable practices, and execution methodologies across a variety of geographies and time zones. Developed and delivered a broad range of cloud services including Cisco’s.
San Jose, CA, US
Ran Americas delivery for Cloud Services and developed and delivered a broad range of cloud services including Cisco’s DomainTen(R) methodology. Developed technical roadmap plans and architectural designs for private cloud solutions. Led large network migration and deployment programs for the enterprise and service provider markets. Focus in enterprise.
Palo Alto, CA, US
Led pursuit and capture Consulting Services activities for North and South America working directly with sales teams to identify and qualify business opportunities, identify key customer technical objections, and develop the strategy to resolve technical blockers. Leveraged experience in business process, technology and client management to guide and.
Quick answers generated from the profile data available on this page.
Erik Vogel works for VistaXM.
Erik Vogel is listed as Customer Experience Zealot | AI Founder at VistaXM.
AeroLeads has found 1 work email signal at @utah.edu for Erik Vogel at VistaXM.
Erik Vogel is based in Sandy, Utah, United States while working with VistaXM.
Erik Vogel has worked for Vistaxm, Qualtrics, University Of Utah, Hewlett Packard Enterprise, and Cisco Systems.
You can use AeroLeads to view verified contact signals for Erik Vogel at VistaXM, including work email, phone, and LinkedIn data when available.
Erik Vogel holds Mba, Business from Carnegie Mellon University - Tepper School Of Business.
Erik Vogel is listed with skills including Cloud Computing, Data Center, Enterprise Software, Virtualization, Saas, Pmp, Program Management, and It Strategy.
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