In my role as Solutions and Innovations Director at Argos Multilingual, I drive strategic growth by aligning customer needs with technology solutions. By supporting internal initiatives for growth acceleration, with a focus on integrations and scalability, I ensure effective deployment of solutions to meet customer requirements and enhance team performance.

A great solution is far more than a competitive quote - a solution is a successful business model that is relevant, viable, and highly focused on a meaningful core value proposition. I help build solutions, and I build teams that are focused on a comprehensive solutions mindset. I focus on Artificial Intelligence, Machine Translation, and Globalization deployment initiatives.

Managed a multinational 90+ Professional Services team across 15 countries, including Partnerships, Machine Translation Deployment, Growth Technology, Solutions Architects, Custom Development, Business Intelligence, and other specialized teams. The team delivered over $20M in cost reduction through automation, improved solutions processes including ROI and CSAT tracking, onboarding, utilization, and knowledge sharing and innovation initiatives.

I managed Moravia's Solutions team to visualize, create and deploy innovative language services. I focus on process, building volume solutions and managing global cross-functional teams. I enjoy finding creative and practical solutions that fit the needs of all stakeholders.

I worked with 2 primary strategic accounts during my time in this role. One started with a troubled customer relationship at 20k per month to a successful program delivering over 400k per month and growing rapidly before handing it off. The other was a new relationship that I grew to 800k per month while driving the implementation of workflow efficiency, quality assurance, and assessment infrastructures. Both teams experienced minimal turnover through major changes, and I was delighted to support the career growth of a great team.

During this time I prioritized developing sustainable value for prospective customers and Moravia, including negotiations with several 3rd party software and multimedia development companies to innovate beyond internal capabilities. I enjoyed working closely with customers to understand what they need to be successful and aligning the services.

I was responsible for managing Crowdsourcing production on the Lionbridge Enterprise Crowd-sourcing platform. I took a proactive approach to putting together innovative solutions for our enterprise customers, monitoring production and carefully analyzing results.

I developed and managed strategic global accounts providing localization and globalization services. I was responsible for customer quality and service level goals and meeting company performance guidelines as I worked with our multinational operations teams and sales leaders to define and implement operational initiatives and process improvements. My experience includes a range of high-profile technology companies seeking demanding high-volume multiparty solutions.

Responsibilities included managing the Business Unit project management staff in order to satisfy customers and corporate expectations: to grow the business unit revenue and profitability; to support the sales team in closing new business; to ensure all projects of the business unit are delivered on time meeting customer specifications and on a profitable basis; to optimize staffing and ensure career evolution for all team members; to ensure financial results are correctly estimated and reported to the site controller and to actively contribute to the Boulder site management team.Projects include globalization consulting, software development, functional and linguistic software testing (sometimes in partnership with VeriTest) and localization for strategic accounts.

Responsible for analyzing new localization projects and preparing project quotes and proposals, liaise with the international technical support network within Lionbridge, provide ongoing sales support and solutions development for new and continuing projects, serve as a primary escalation point for localization tools and many project and non-project technical issues, evaluate, evaluate and support deployment of new tools and processes for production and project management, train and support junior technical positions as well as non-technical staff and administer on-line CBT content for Lionbridge employees in the western states.

Managed a team of over 20 engineers and DTP specialists in a demanding production environment.