Senior TPM supporting Nordstrom's Penetration Testing team including Purple Team operations.

TPM supporting Nordstrom's Penetration Testing Program

Risk Management TPM focused on compliance and mitigation of Information Security and Engineering Standard violations.

Information Security & Compliance TPM focused on compliance and remediation of security findings.

Supports the I.T. Service Desk's Analysts and Admins through operational tasks, which includes supporting staffing needs and balancing project work with daily call volume. Responsible for providing training and feedback to Service Desk employees through quality monitoring and partnering with the Service Desk's training coordinator. Supports management by providing high level overviews of the daily operations within the Service Desk and executing new initiatives, which includes partnering with other I.T. departments and evaluating the cost/benefits of new projects.Also responsible for cultivating an innovative and positive environment, while helping Analysts and Admins achieve their career goals.

Provide outstanding and friendly user support and customer service on company supported devices, platforms, applications, and networks. Troubleshoot problems and advise on the appropriate action or escalate to correct working group for resolution.

Ensuring we have happy tenants living in a clean, safe building. Marketing, showing, and leasing available apartments and completing all the accompanying paperwork.

• Support the management team with the development and recruitment of store personnel. 
• Execution of in-store operations, which includes stocking, inventory adjustments, timely communication of information via e-mail and in-person, educational development, sales coaching, task delegation, and selling. 
• Supports customer service satisfaction and profitability goals by meeting sales goals and customer data capture rates. 
• Complying with company policies and procedures on all areas of responsibility and duties.• Have met and exceeded personal sales goals and other job accountabilities on a consistent basis. 
• Promoted after six months to key holder. 
• Created and executed cross-promotional marketing event called, “The Perfect Shave” with local retailer Banana Republic.

Using discretion when directing calls to other departments or selecting the appropriate person within the UW admissions office to answer the caller’s question. Also, employing good judgment to answer a wide range of simpler questions not needing Admission staffs’ time, all the while warmly greeting walk-ins by answering questions or directing those to where they will find accurate answers.

• Embraced the company policy “just say yes” to always meet customer requests, embodying Starbucks legendary customer service standards. 
• Acted as a team player, working with fellow baristas to provide a seamless experience for customers. 
• Crafted espresso beverages to order in a fast-paced work environment.• Barista of the month.