Erin Jacobson Email & Phone Number

South San Francisco, California, Us

Boston, Ma, Us

Boulder, Colorado, Us

- Led product design for 5 internal startups at Cognizant’s in-house Accelerator, launching responsive web and progressive web app products that leverage emerging technologies. - Developed a research and design package in 8 weeks to guide the development of an Interaction Bot for healthcare teams, winning a 2020 Microsoft Partners Innovation Award. (Category: Modern Workplace)- Implemented research findings into scenarios, use cases, IA, user flows, wireframes, prototypes, and high fidelity mockups.- Contributed to Inception, Roadmap, and Release Planning sessions by creating alignment and feature prioritization exercises for product teams.- Led weekly meetings with stakeholders and engineering to review design progress, discuss technical constraints and collaborate on solutions. - Supported the growth and implementation of two internal design systems. - Created an interview guide and conducted the portfolio review portion of interviews for new hires to the Accelerator team. - Championed Inclusive design with ongoing research and a co-authored presentation designed for the Accelerator team.- Mentored bootcamp grads, providing guidance on portfolios, professional development, and transferring skills from a previous profession.

Denver, Co, Us

- Conducted intensive research of 25 potential and existing users to refine the value proposition and target market of the existing Tripcents app- Utilized insights from user testing and a market competitive analysis to guide the development of design guidelines and new core features for future iterations of the app- Developed new user flows and key features for the newly identified target market, focusing on fintech conventions, visual communication, and traveler education- Conducted rapid prototyping and testing of new flows and features, validating previous user-research and providing insight for future iterations- Boosted conversions of users opening and contributing to a Tripcents saving account by 25% after the first two weeks of implementing the updated user flows and design guidelines

Denver, Colorado, Us

UX/UI Design: - Developed and designed a responsive Shopify e-commerce website for phase 1 & 2 of company launch - Designed & implemented phasing strategy for site launch and development handoff- Developed user research, personas, and journey maps for the customer base- Built out the site from lo-fi wireframes to full mockups using Sketch and InVisionCreative Direction: - Guided brand, content, and creative strategy for the launch of the company and its products- Developed brand guidelines for internal and external use, including customer personas, mission, vision, etc- Developed the initial concept for the first product collection of Denver Modern, including mood boards, creative brief, and sketches for handoff to internal team and branding studio- Designed 15+ furniture products for initial product launch including lighting, lounge seating, coffee and side tables, dining table and chairs, barstools, credenzas, and desks- Presented work at various project phases to an internal team for review and approval Project Management:- Created & oversaw a multi-tiered project management structure for marketing, design, and sales teams using Monday and Asana software- Determined technical requirements of product runs and projects- Oversaw and reviewed submittals from branding, rendering, and product supply teams - Guided drafting team on drawings and specifications for technical production- Researched and documented launch strategies for implementation by the sales and marketing team

UX/UI Design:- Re-designed existing Shopfiy e-commerce website to focus on product clarity, inspiration, and guidance for DIY consumers- Developed personas and journey maps for the three primary DIY user types- Designed a new website and 2 iteration updates over the course of 8 months- Used web analytics, surveys, and heatmaps to make improvements with each iteration - Coordinated with Developer throughout design and development to manage deadlines and final implementationCreative Direction / Content Strategy:- Coordinated with the owner to focus brand direction and product lines- Worked with team to build awareness and understanding of the Design Thinking approach to product design and marketing - Created content strategy calendar for awareness and engagement campaigns, focused on Pinterest and Facebook audience. Improved average monthly viewership by 23x and engagement by 15x- Increased website traffic from social by 10x- Improved average time on site by 2 minutes- Designed and directed video content, lifestyle and product photo shoots for use across website, social and email marketing platforms Operations:- Implemented Systems-Thinking to resolve 4 months of backlog in 8 weeks - Developed sales, production and shipping schedule for in-stock and custom orders - Worked with the shop manager to develop a new production scheduling and tracking system - Coordinated with customer service rep and warehouse team to create a ticket system for service issues- Implemented new operations strategies for project management including; task management software, policies and procedures protocols and organized a new online file storage and sharing system - Onboarded full-time project managers and part-time help as the company expanded

Denver, Colorado, Us

- Synthesized business requirements and user research to design boutique retail, hospitality, and co-working spaces. Designs focused on leveraging sustainable materials and building solutions.- Responsible for the creation and management of detailed project budgets, timelines, and communications between clients and 15+ subcontractors, successfully delivering projects within tight timeframes - Mentored junior designers, providing guidance on design & workflow standards, client communications, and professional development.

Denver, Colorado, Us

- Recorded inventory and managed installation flow for exterior installation of 500+ custom screens - Worked with lead Project Managers to organize and assemble additional custom architectural installations including cable railings, pivot doors, moldings & trim, and window walls - Prepared site for custom installations - Maintained supplies and organized install equipment

Portland, Or, Us

- Collaborated on the development of product mockups and prototypes with experience design, content strategy, and technology teams to develop seamless digital and physical experiences for the Denver Botanic Gardens and the Coca-Cola College Football Hall of Fame- Coordinated with the product design team to create 3-D renderings, vector artwork, and technical drawings for the development of interactive and immersive media installation features- Developed concept sketches and user journeys for large-scale installations- Aided in prototyping and testing of physical installation features.

- Coordinated design and management of 8-10 small ongoing renovation projects.- Selected furniture, finish materials, and paint for multiple renovations across campus. - Responsible for organizing and leading meetings with clients and subcontractors.- Managed installation and delivery of furniture packages for updated residence halls.- Created space plans for multiple residence halls, student lounges, and staff offices. - Organized existing as-built University drawings and worked to update drawings as needed.

Eugene, Or, Us

- Developed five weeks of undergraduate curriculum for IARC 204 - 'Understanding Contemporary Interiors', that exposed students to the opportunities and challenges of inclusive design principles. Coursework was built around engagement with the local community, encouraging students to consider how design choices for materials, light, color, form, typography and structure affect those with different abilities. The course culminated in a two-week redesign of the Jordan Schnitzer Museum of Art public gathering spaces.

Master Of Architecture (M.Arch.), Architecture

Ux Design Immersive

Ice House Entrepreneur Development Program

Master Of Interior Architecture

Bachelor Of Arts (B.A.), Fine And Studio Arts

Bachelor Of Arts (B.A.), Environmental And Natural Resources