Erin Auer Email & Phone Number

San Francisco, Ca, Us

Executive Assistant for Napa extension of well known San Francisco law firm, responsible for general office duties, including reception, supply orders, facilities management and troubleshooting IT issues. Provide support to Partners and Associates with calendaring, new client intake procedures, document edits, time entry and other tasks as assigned. As requested, assist Marketing department with CRM management and events. Experience with WorkSite document control, NetDocuments, Litera Change Pro, EMS Lite and DTE time entry. Notary Public.

Front desk, reception, and cashier at a busy medical aesthetics and natural medicine clinic, appointment setting via telephone and text message, advising clients of available services and providing general guidance. Schedule management for 4 practitioners and 3 medical assistants. Website design and management, literature design, marketing and social media management. Became sole manager of Milano Client Relationship Management system, updating data as necessary. Supply inventory management, procurement and receiving, forging relationships with vendors. Event planning and promotion. Training incoming staff, including writing guides for staff training. Setting up treatment rooms for practitioners, as well as preparing charts and appropriate documents, adhering to all HIPAA guidelines. Proficient in Mailchimp email marketing software and WIX website design.AccomplishmentsBy properly managing schedules, increased number of clients treated daily by 40%. Implemented use of a manufacturers rewards program that benefitted clients and practice alike. Developed relationship with a major supplier to procure discounts on products to recover value of promotional discounts extended to clients. Drove repeat and new business by implementing email and social media marketing campaigns and did a complete redesign of company website to better reflect business image. Streamlined ordering processes to improve efficiency of supply procurement

Processed Orders, communicated general and technical information clearly via telephone and email with domestic and international customers. Supported Sales Team, providing requested reports, building strong customer relationships, and managing CRM system to keep reps up-to-the-minute on customer orders, inquiries, and issues. Handled multifaceted clerical tasks (e.g., data entry, filing, records management, billing and collections). Prepared literature for board meetings and co-designed marketing materials for customer mailings and emails. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work. High level of familiarity with a wide range of office equipment, event and travel planning, supply research and order placement. Managed Standing Orders, collections activities and worked closely with manufacturing group to maintain inventory levels and avoidbackorders.Highlights:Entrusted to manage department in the supervisor's absence. Provided timely, courteous and knowledgeable response to orders and inquiries from customers with an average email response time under 2 minutes.Co-developed comprehensive, 30-page SAP training manual that enabled faster ramp-up for newly hired staff.Earned excellent marks on performance reviews, with citations for excellence in areas including accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed customer service.Retained by Life Technologies following acquisition to assist in transitioning Customer Service, Sales Support, and Collections processes to the proper Life Technologies Departments and to facilitate the movement of Customers from AcroMetrix Customer Service to theirs.

Charlotte, Nc, Us

Processed all Merchant transactions accurately and efficiently while maintaining strong relationships and adhering to all bank regulations. Opened new accounts and sold related products and services to new and existing Customers.Highlights: Vault Teller, handled incoming and outgoing cash shipments to the main vault. Only individual besides Supervisor to process wire transfers. One of 2 ATM designees, tasked with twice-a-day reconciling of ATM transactions.

La Crosse, Wi, Us

Immediate Second to Call Center Manager, supporting other Call Center Representatives as needed. Monitored calendarsof 30+ employees daily, effectively communicated via telephone and email with Credit Union members and colleagues, operated a 24-line telephone system.Highlights:Managed Call Center in absence of Supervisor, solely responsible for scheduling of Call Center staff.Voluntarily took on a number of Accounting duties, including account research and Vacation Fund deposit processing for local Union members.Learned new credit card system voluntarily in an effort to assist members more efficiently and without necessitating a call transfer.

Marketing

Graduate, General